Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,160 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,160 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to arrange car insurance online and at a realistic price, have never made a claim So cannot comment On that side of the business.”

Helpful Report

Posted 1 year ago

“Good prices for home insurance very happy”

Helpful Report

Posted 1 year ago

“No problem with you yet”

Helpful Report

Posted 1 year ago

“So simple and easy extremely competitive with pricing very helpful”

Helpful Report

Posted 1 year ago

“I was given a reduced renewal price which was a very pleasant surprise. Everything from last year was included so very good value for money. I would definitely recommend Dial Direct.”

Helpful Report

Posted 1 year ago

“Fast friendly efficient service. Especially welcome when one is already on the back foot from an accident”

Helpful Report

Posted 1 year ago

“Good renewal price could be a little better but overall I’m happy with it. The gentleman who took my call was very professional and kind”

Helpful Report

Posted 1 year ago

“Reasonable price good service Claims are no problem”

Helpful Report

Posted 1 year ago

“Can speak to a human being! Excellent advice and followed our requests.”

Helpful Report

Posted 1 year ago

“Staff are very efficient and know what they are talking about”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“Website is easy to navigate, and above all the premium was a lot better than what I was quoted on comparison sites....so much so I had to check I filled in all the details correctly....I had. That was last year's cover (1st time with DialDirect), this year I had a timely reminder that the insurance was becoming due.....when I received this year's premium I was pretty impressed...it had increased by £7! Obviously I am still with them....hopefully this will continue.”

Helpful Report

Posted 1 year ago

“Reasonable price, easy to deal with”

Helpful Report

Posted 1 year ago

“I now insure both our cars with Dial Direct, I think they treat existing customers well at renewal time, although our insurance went up slightly, well known comparison sites still could not beat the price offered. I review our insurance every year but will stick with one company if they treat me well, Disl Direct has.”

Helpful Report

Posted 1 year ago

“After the incident all my contact with Dial Direct has been clear and easy for follow. Prompt service from the nominated garage and lots of support if I needed it.”

Helpful Report

Posted 1 year ago

“Good customer service. Cheaper than last years insurance.”

Helpful Report

Posted 1 year ago

“Very good customer service”

Helpful Report

Posted 1 year ago

“Always a good service and price”

Helpful Report

Posted 1 year ago

“Good straight forward booklet posted out to read over before renewing the policy. Option to have electronic or hard copy. Good price & that RAC is included in package.👍”

Helpful Report

Posted 1 year ago

“I have had no problems with Dial Direct. They have been very helpful when I've called. I like them that much I always hope they beat the other quotes I get and so far they are on par. I have been with them for a few years now and hope to remain with them but I'm always aware I need to look for the best price. I would like to give a massive shout out to all the hard working staff. You also make this one of the best insurers I have been with. Please keep up the good work and always make my quote the cheapest.”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 3,160 reviews