Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,162 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,162 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good straight forward booklet posted out to read over before renewing the policy. Option to have electronic or hard copy. Good price & that RAC is included in package.👍”

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Posted 1 year ago

“I have had no problems with Dial Direct. They have been very helpful when I've called. I like them that much I always hope they beat the other quotes I get and so far they are on par. I have been with them for a few years now and hope to remain with them but I'm always aware I need to look for the best price. I would like to give a massive shout out to all the hard working staff. You also make this one of the best insurers I have been with. Please keep up the good work and always make my quote the cheapest.”

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Posted 1 year ago

“Cheap and efficient. The process was easy.”

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Posted 1 year ago

“Very helpful service on phone”

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Posted 1 year ago

“stayed for another year, price compared well with other companies.”

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Posted 1 year ago

“Although the premium had gone up this year like every thing else we decided to stay we Dial Direct for both cars because as a company we find them quite easy to deal with.”

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Posted 1 year ago

“very very good”

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Posted 1 year ago

“Easy to deal with, always happy to help, competitve prices.”

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Posted 1 year ago

“Dealing with one of your telephone staff was memorable due to there Pleasant manner and knowledge of the subject.”

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Posted 1 year ago

“Got my renewal quote, looked on line for comparisons, their quote was competitive, rang in and renewed. No fuss, no problems”

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Posted 1 year ago

“Happy with your insurance service smooth as silk,, car insurance has gone up astronomically,,been with you a couple or so years just hope I can deal with you again next year rather than jump ship thank you for the professional service you provided.”

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Posted 1 year ago

“Great portal allows you to access all your documents at any time. Renewals come via the portal too and it is very easy to compare new quote with previous premium. The latest quote was competitive. I have made one claim and was very happy with the response and customer service. Following the latest renewal quote I wanted to speak to someone and got through very quickly. They gave me great service. Great all-round service.”

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Posted 1 year ago

“The quote was good. Had no issues sorting it out. This is my second year with them i see no reason to leave. My partner will be contacting them soon fo a quote of her own”

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Posted 1 year ago

“I have been with Dial DIRECT for three years now, I find they are very efficient to deal with and understand the complexity customers require when insuring a car and getting the best deal at the best price.”

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Posted 1 year ago

“Always excellent price and fantastic service”

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Posted 1 year ago

“Does what it says on the tin easy to get car insurance”

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Posted 1 year ago

“Easy to renew my car insurance”

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Posted 1 year ago

“Competitive price's, Helpful staff, can actually speak on phone to a person not a robot. Does not all have to be done on line.”

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Posted 1 year ago

“I unfortunately mistook my renewal date and DD did all they could to reinstate it, I was impressed with the sales person who made the process easy for me”

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Posted 1 year ago

“Hi happy yes with the way you treated me 1st class thank you”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,162 reviews