Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,052 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again I chose to renew my insurance with dial direct. With insurance going up I knew my premium would be higher this year but dial direct came in very competitive, with this it made sense to renew. I’m not a fan of shopping around, I do like to stay with what I know. But I will always compare and make sure I’m getting a good deal. Dial direct are easy to communicate with and a pleasure to do business with, I would highly recommend 👍”

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Posted 1 year ago

“Great to deal with”

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Posted 1 year ago

“Very reasonable. Staff very helpfull”

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Posted 1 year ago

“Excellent pciea and super quick to do”

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Posted 1 year ago

“Dial Direct is a great company. They have very helpful staff and premiums are the best. I recently had to make a claim and it went through very smoothly and quick. Highly recommended.”

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Posted 1 year ago

“Very helpful i just wanted to make a small adjustment on my renewal to the policy and is was done without fuss. Absolutely no problems. Premium similar to last year Highly recommended”

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Posted 1 year ago

“easy to understand policy documents and very helpfull when I contact them”

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Posted 1 year ago

“The whole process was easy to navigate.”

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Posted 1 year ago

“Good service, good prices, highly recommend using Dial Direct”

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Posted 1 year ago

“really surprised to find a company who looks after existing customers when up for renewal, and not just hike up the cost hoping that you will pay up without checking first, great please keep it up and i for one will certainly stay on board.”

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Posted 1 year ago

“I had an accident four weeks ago. I was impressed the way I was contacted and asked if there was anything they could do I sent pictures of the damage to my car and I got an instant results”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Great service have my home insurance and car insurance with this company .”

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Posted 1 year ago

“Customer Service Team excellent”

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Posted 1 year ago

“I contacted Dial Direct when my policy was due, excellent service very helpful chap on the phone, no massive increase, was delighted with the outcome.”

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Posted 1 year ago

“Reported a water leak Sunday morning,not an emergency leak, plumber turned up at 9pm and repaired it. Brilliant service”

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Posted 1 year ago

“6 years a happy customer with them still giving better service and premium”

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Posted 1 year ago

“Very easy to renew my policy and very happy with the price. Most other insurer's were much higher. Found customer service very good.”

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Posted 1 year ago

“Good price same cover as the rest of the insurance companies who want more than double my quote”

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Posted 1 year ago

“still very good price for what I wanted (including breakdown), nice and easy to renew, no messing about with forms to fill in. Very happy with cover”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,052 reviews