Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,052 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second renewal Also included RAC breakdown and full recovery including home start competitive price Excellent service would highly recommend *****”

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Posted 1 year ago

“Brilliant customer service when renewing our insurance premium”

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Posted 1 year ago

“Quick, easy information and an efficient service all round, thanks.”

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Posted 1 year ago

“Needed some changes to last years insurance, Customer Service Advisor was extremely helpful, courteous, knowledgeable and competent. She made suitable adjustments once she was made aware of my husbands hearing difficulty and once requested and confirmation obtained interacted with us both during the call. Further, once all details were input we had a cheaper deal than the renewal quote or last years insurance - and even a small refund as the renewal was slightly sooner - winner!!!!! Thanks all around.”

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Posted 1 year ago

“Gave me a very good deal”

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Posted 1 year ago

“I found package very competitive and lady on phone knew what she was doing very helpful 👍”

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Posted 1 year ago

“Very easy to deal with and no hassle when renewing my interest and still keeping the cost low which is why I stayed..”

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Posted 1 year ago

“Great service and so easy.”

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Posted 1 year ago

“Great car insurance company! Very open and fair prices with excellent customer service”

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Posted 1 year ago

“Fast efficient service, helpful informative staff, provided cheapest car insurance for me for last 3 years, have recommended to family and friends”

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Posted 1 year ago

“When I had trouble with my toilet because it would not flush it was late into the night, I phoned Dial Direct and they sent somebody out that night that is what you call service.”

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Posted 1 year ago

“Very Good Value and Excellent Service. No quibble and easy to talk to. Also were ready to discuss premiums, and compromise. All being well, will stay with you going forward. Kind regards Sandie Tighe”

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Posted 1 year ago

“Very professional, easily sorted.”

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Posted 1 year ago

“No fuss and well informed”

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Posted 1 year ago

“iam very happy talking about customer service”

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Posted 1 year ago

“Copasetic. Very easy to deal with. Reasonable prices. Faultless really.”

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Posted 1 year ago

“Excellent customer service amazing thank you for the hard copy of policy documents”

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Posted 1 year ago

“No hassle renewing car insurance. Would recommend to friends”

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Posted 1 year ago

“Found this company online, price was brilliant, Web site easy to understand renewal was seamless, I recommend this company.”

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Posted 1 year ago

“VERY COMPETATIVE PRICES”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,052 reviews