Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,329 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and reasonable price.”

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Posted 1 year ago

“They gave me a reasonable quote but it could be beaten by another company, I went back to dial direct with what the other company could do and dial direct came back with a very good price so I went with dial direct, my only criticism is why didn’t they give me that price first to save me shopping around”

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Posted 1 year ago

“It was very easy to re-join and I was surprised the quote was a few pounds cheaper than last year. Dial Direct was the only company I researched that ticked all the boxes … literally!”

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Posted 1 year ago

“Straight forward and the price was good too”

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Posted 1 year ago

“Everything was easy to sort out, job done in no time.”

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Posted 1 year ago

“Ot was so quick and easy to use with all the information needed right there. Would definitely recommend.”

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Posted 1 year ago

“The lady on the phone was very helpful in helping me.”

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Posted 1 year ago

“Very good price for car insurance and efficient service”

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Posted 1 year ago

“Keeps in contact , quick responses helpful staff”

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Posted 1 year ago

“Painless process to renew and a very fair premium increase”

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Posted 1 year ago

“been with you for a few years with house contents and car insurance also my son is with you for car insurance never any problems and better deals then compare sites”

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Posted 1 year ago

“Brilliant service”

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Posted 1 year ago

“Excellent service Excellent communication Excellent price Excellent product”

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Posted 1 year ago

“Very good customer service”

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Posted 1 year ago

“Honestly the BEST. I stayed with them for 2 years running. Normally I look for better, and this year I thought I had, but unfortunately the company I'm now using don't include if hit by an uninsured driver for free”

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Posted 1 year ago

“Simple quick renewal, picks up the phone if you need to speak to a human just very easy company to deal with”

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Posted 1 year ago

“Simple, quick and efficient in renewing policy. Clear and precise when payment will be deducted from account. Prompt in sending email confirmation of renewal and payment.”

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Posted 1 year ago

“Ease of renewal, great prices”

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Posted 1 year ago

“You made it so quick and easy to renew.”

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Posted 1 year ago

“Kept quote in line with previous year but maintained quality of cover”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,329 reviews