Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,054 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,054 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the cost and cover”

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Posted 1 year ago

“Easy to talk to. They listen and I renewed with no problem.”

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Posted 1 year ago

“very competitive prices and good customer service.”

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Posted 1 year ago

“Easy renewal.”

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Posted 1 year ago

“The Renewal Process was straight forward and their renewal price could not be beaten on any of the price comparison websites”

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Posted 1 year ago

“No hassle to renew, but will be looking around next year at prices”

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Posted 1 year ago

“helpful, rates reasonable, my insurance went down last renewable.”

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Posted 1 year ago

“Broke down phoned to report was helped out with no fuss, as I had with previous company. They even knew where I was without me having to say. They get my vote for sure.”

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Posted 1 year ago

“Small increase to my premium but that's always to be expected unfortunately but hardly worth shopping around. The "paperwork" was pretty straightforward and not too full of jargon so I was happy to renew.”

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Posted 1 year ago

“After receiving renewal email which showed my car insurance had risen by £30 I checked on comparison sites and Dial Direct quote was still cheaper by a small amount so renewed for 3rd year. Easy to sort as long as you're savvy with On line accounts. Just printed the pages I needed.”

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Posted 1 year ago

“Sorted out my insurance out and keep my on road bysorting it out”

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Posted 1 year ago

“Great firm. Absolutely no problems.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“you keep me imformed about my insurance”

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Posted 1 year ago

“I can not fault dial direct, low cost and very good renew price, no hassle at all”

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Posted 1 year ago

“Straightforward to renew and relatively good on price. Communication very good throughout.”

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Posted 1 year ago

“No issues from start to finish. Clear and concise in every aspect”

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Posted 1 year ago

“By giving me an up to date quote after they sent me an automated quote when my policy was due to see if it could be cheaper which it was.”

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Posted 1 year ago

“Really helpful and reassuring. Both staff were very thorough. Great customer service”

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Posted 1 year ago

“They go the extra mile to help with a great attitude.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,054 reviews