Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,162 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,162 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All on line however, if you do need to speak to them they are responsive and easy to contact which is refreshing.”

Helpful Report

Posted 1 year ago

“Good easy to use service, fairly priced all very straight forward.”

Helpful Report

Posted 1 year ago

“I found that I had to amend my policy to include another driver and change my occupation. All of this was easily achieved in my account online - and I got a good price, too.”

Helpful Report

Posted 1 year ago

“A no frills no problem insurance”

Helpful Report

Posted 1 year ago

“Renewal was straightforward, although I was a bit miffed because my premium had doubled, in hindsight I should have got on the phone and negotiated a reduction, won’t make that mistake next year.”

Helpful Report

Posted 1 year ago

“Good price. Easy to contact if I ever need them. Renewal is super simple.”

Helpful Report

Posted 1 year ago

“veary good servies”

Helpful Report

Posted 1 year ago

“Very straight forward , efficient and great communication”

Helpful Report

Posted 1 year ago

“Always very helpful, excellent service”

Helpful Report

Posted 1 year ago

“My car insurance premium was up for renewal but my initial quote was an increase on last year, having received a number of other slightly cheaper quotes I contacted Direct Line and spoke with a very helpful advisor who was able to reduce my premium for this year’s renewal. Excellent, efficient and helpful service.”

Helpful Report

Posted 1 year ago

“Very competitive, trustworthy and supportive company.”

Helpful Report

Posted 1 year ago

“"Brilliant Simple Process And Great Customer Service \ud83d\ude09"”

Helpful Report

(Van Insurance) - Posted 1 year ago

“Once again I chose to renew my insurance with dial direct. With insurance going up I knew my premium would be higher this year but dial direct came in very competitive, with this it made sense to renew. I’m not a fan of shopping around, I do like to stay with what I know. But I will always compare and make sure I’m getting a good deal. Dial direct are easy to communicate with and a pleasure to do business with, I would highly recommend 👍”

Helpful Report

Posted 1 year ago

“Great to deal with”

Helpful Report

Posted 1 year ago

“Very reasonable. Staff very helpfull”

Helpful Report

Posted 1 year ago

“Excellent pciea and super quick to do”

Helpful Report

Posted 1 year ago

“Dial Direct is a great company. They have very helpful staff and premiums are the best. I recently had to make a claim and it went through very smoothly and quick. Highly recommended.”

Helpful Report

Posted 1 year ago

“Very helpful i just wanted to make a small adjustment on my renewal to the policy and is was done without fuss. Absolutely no problems. Premium similar to last year Highly recommended”

Helpful Report

Posted 1 year ago

“easy to understand policy documents and very helpfull when I contact them”

Helpful Report

Posted 1 year ago

“The whole process was easy to navigate.”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 3,162 reviews