Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,329 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my third year of motor insurance with Dial Direct , I have found them easy to deal with an ultimately offer very competitive prices”

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Posted 1 year ago

“So easy to deal with kept well informed”

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Posted 1 year ago

“Easy insurance to set up and good value for price paid.”

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Posted 1 year ago

“I had a small incident with my car and you dealt with it in an excellent fashion. I had no hassles or difficult people to deal with. So thank you.”

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Posted 1 year ago

“Been with Dial Direct a few years now for my car insurance, I've never made a claim so far , but I would recommend them. Always a fair price.”

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Posted 1 year ago

“So far so good but like the person below have not made a claim so cannot comment on that aspect. However, price, renewal been really good.”

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Posted 1 year ago

“I've had my car insurance with Dial Direct for several years now. I've never had to make a claim (fortunately) so can't comment upon how they would handle that. However, I've always found their website and paperwork easy to understand and any time I've had the need to ring them I've been dealt with promptly and in a professional, but friendly, manner. When it was time to renew I rang around but found that they were competitively priced.”

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Posted 1 year ago

“Your company has been amazing for me for last 8 eight years providing household insurance for my council flat I have never had any problems with your company I will continue with dial direct for next couple of years and the future”

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Posted 1 year ago

“Very easy to arrange car insurance online and at a realistic price, have never made a claim So cannot comment On that side of the business.”

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Posted 1 year ago

“Good prices for home insurance very happy”

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Posted 1 year ago

“No problem with you yet”

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Posted 1 year ago

“So simple and easy extremely competitive with pricing very helpful”

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Posted 1 year ago

“I was given a reduced renewal price which was a very pleasant surprise. Everything from last year was included so very good value for money. I would definitely recommend Dial Direct.”

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Posted 1 year ago

“Fast friendly efficient service. Especially welcome when one is already on the back foot from an accident”

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Posted 1 year ago

“Good renewal price could be a little better but overall I’m happy with it. The gentleman who took my call was very professional and kind”

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Posted 1 year ago

“Reasonable price good service Claims are no problem”

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Posted 1 year ago

“Can speak to a human being! Excellent advice and followed our requests.”

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Posted 1 year ago

“Staff are very efficient and know what they are talking about”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Website is easy to navigate, and above all the premium was a lot better than what I was quoted on comparison sites....so much so I had to check I filled in all the details correctly....I had. That was last year's cover (1st time with DialDirect), this year I had a timely reminder that the insurance was becoming due.....when I received this year's premium I was pretty impressed...it had increased by £7! Obviously I am still with them....hopefully this will continue.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,329 reviews