Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,162 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,162 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, good prices, highly recommend using Dial Direct”

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Posted 1 year ago

“really surprised to find a company who looks after existing customers when up for renewal, and not just hike up the cost hoping that you will pay up without checking first, great please keep it up and i for one will certainly stay on board.”

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Posted 1 year ago

“I had an accident four weeks ago. I was impressed the way I was contacted and asked if there was anything they could do I sent pictures of the damage to my car and I got an instant results”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Great service have my home insurance and car insurance with this company .”

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Posted 1 year ago

“Customer Service Team excellent”

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Posted 1 year ago

“I contacted Dial Direct when my policy was due, excellent service very helpful chap on the phone, no massive increase, was delighted with the outcome.”

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Posted 1 year ago

“Reported a water leak Sunday morning,not an emergency leak, plumber turned up at 9pm and repaired it. Brilliant service”

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Posted 1 year ago

“6 years a happy customer with them still giving better service and premium”

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Posted 1 year ago

“Very easy to renew my policy and very happy with the price. Most other insurer's were much higher. Found customer service very good.”

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Posted 1 year ago

“Good price same cover as the rest of the insurance companies who want more than double my quote”

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Posted 1 year ago

“still very good price for what I wanted (including breakdown), nice and easy to renew, no messing about with forms to fill in. Very happy with cover”

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Posted 1 year ago

“Ease of setting up insurance at a very competitive price and fair increase in renewal quote. Would definitely recommend.”

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Posted 1 year ago

“Excellent patience & knowledge of the policy I required,from the customer service department.Thank you.”

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Posted 1 year ago

“Your rep found me a much better deal”

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Posted 1 year ago

“Easy to renew my Van Insurance. Very good customer service.”

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Posted 1 year ago

“Very good company no problem renewing every year”

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Posted 1 year ago

“Affordable insurance, renewal price was reasonable and meant no searching for replacement providers.”

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Posted 1 year ago

“Very Good Service, easy to renew year after year, price is always competitive.”

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Posted 1 year ago

“Renewal was cheaper than Quidco search.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,162 reviews