Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,054 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,054 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i was with Dial Direct last year and when my car insurance ws up for renewal before i got my renewal price from Dial Direct i had a look around to see what i should expect to pay and i was astounded at how much the premiums had increased - Dial Direct offerd me a much better cover for a much lower preminum thats why i am with them again this year”

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Posted 1 year ago

“I was really happy with my renewal thank you”

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Posted 1 year ago

“Although my insurance had gone up! I find dial direct a friendly company and easy to deal with Thank You”

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Posted 1 year ago

“Customer service was really good Feel it’s a very fair price some car insurance was double for the same policy I’m on my second year now and it was still a good price to stay with dial direct No complaints at all I would say overall excellent service”

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Posted 1 year ago

“you delivering good service to me”

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Posted 1 year ago

“Easy and friendly to use service at a reasonable price”

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Posted 1 year ago

“a good honest renewal price for my car insurance”

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Posted 1 year ago

“Price was satisfactory, company ok, best to stay with a firm you know”

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Posted 1 year ago

“I usually shop around every year for the best deal for car insurance as I can always find a much better deal than the high price for renewal quoted but after a phone call with customer services they offered a competitive price undercutting other quotes. I would prefer the renewal quote sent out to a ‘valued customer’ to reflect the actual price for renewing with the same insurance broker and not the inflated price shown in the next year’s quote please! It would feel more transparent and less underhanded. Just sayin’!”

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Posted 1 year ago

“I got through to a customer service rep on the phone very quickly and they reduced my renewal price to an amount I was very happy with.”

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Posted 1 year ago

“Very pleased no major increases in price this year also easy to change details etc on the web sight Very pleased”

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Posted 1 year ago

“Good service and no hassle!”

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Posted 1 year ago

“Friendly and helpful staff when I renewed my Policy. Very clear explanations and service in providing documents were as promised. Highly recommended Company to deal with.”

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Posted 1 year ago

“Good price and cover; the renewal was easy and fast”

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Posted 1 year ago

“Helpful service”

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Posted 1 year ago

“Fast , efficient renewal. Also had to amend one thing and was easy to do. Great price and cover.”

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Posted 1 year ago

“Very pleased with my renewal price .”

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Posted 1 year ago

“Car insurance renewal quote was far better than results on comparison websites Versy easy to navigate website and download documents”

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Posted 1 year ago

“They tend to keep prices down and give you good value for money. I havent had to get in touch so dont know on that side but communication though text is good when my insurance needed replaning send documents over via emal...so yes good company...good prices.”

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Posted 1 year ago

“Customer service was very helpful and gave me a good deal on renew.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,054 reviews