Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,162 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,162 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to apply on line with quick response with quotes, Requirements meet with a good cover at a fair price, have used for 6 consecutive years now and will hopefully continue to.”

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Posted 1 year ago

“Very good service will keep using the company”

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Posted 1 year ago

“Great service competitively priced 😊”

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Posted 1 year ago

“Great price agent most helpful”

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Posted 1 year ago

“Price service easy to contact”

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Posted 1 year ago

“Excellent service & most helpful”

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Posted 1 year ago

“"Greatvprice for insurance and very easy to arrange .a great service "”

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(Van Insurance) - Posted 1 year ago

“The service that Dial Direct offer is excellent in every way.”

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Posted 1 year ago

“Very good service, I contact live chat with someone very humble and very helpful also patient with me explain to them they understand me very clear .i couldn’t phone cos I am hard of hearing thank u”

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Posted 1 year ago

“Straight up front precise with details coverage clear from outset I have been offered car insurance at a price that is reasonable , with honest and trustworthy dealings I will let Dial Direct cover me without a second of doubt, great service professional to the last. JJ”

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Posted 1 year ago

“Great price. Easy to deal with. Recommended.”

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Posted 1 year ago

“Always give a great price on my Van Insurance with all my requirements & are very competitive with prices on comparison web sites. Customer service is great as well as going through my insurance requirements with 100% effort.”

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Posted 1 year ago

“Second renewal Also included RAC breakdown and full recovery including home start competitive price Excellent service would highly recommend *****”

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Posted 1 year ago

“Brilliant customer service when renewing our insurance premium”

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Posted 1 year ago

“Quick, easy information and an efficient service all round, thanks.”

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Posted 1 year ago

“Needed some changes to last years insurance, Customer Service Advisor was extremely helpful, courteous, knowledgeable and competent. She made suitable adjustments once she was made aware of my husbands hearing difficulty and once requested and confirmation obtained interacted with us both during the call. Further, once all details were input we had a cheaper deal than the renewal quote or last years insurance - and even a small refund as the renewal was slightly sooner - winner!!!!! Thanks all around.”

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Posted 1 year ago

“Gave me a very good deal”

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Posted 1 year ago

“I found package very competitive and lady on phone knew what she was doing very helpful 👍”

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Posted 1 year ago

“Very easy to deal with and no hassle when renewing my interest and still keeping the cost low which is why I stayed..”

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Posted 1 year ago

“Great service and so easy.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,162 reviews