Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,162 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,162 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No fuss policy, excellent guidelines for help if required with 📞 numbers for additional help, recommend it.”

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Posted 1 year ago

“Quick answer on phone and very helpful”

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Posted 1 year ago

“I am happy with this company even though the price goes up every year. They give help with our problems without any harrssing questions. I strongley recomend Dial Direct. They provide immediate help .”

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Posted 1 year ago

“Personal service gave me a very good price no problems renewing my policy very polite and kind on the phone highly recommended”

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Posted 1 year ago

“I am now in my third year with Dial Direct and cannot fault them at all when it comes to Customer Service ..... everybody i have ever spoken to has always been so helpful and friendly. When my renewal quote for this year came in it was cosiderably higher than last year and i must admit i did hesitate . I left it for a couple of days and checked all comparison sites for like for like coverage quotes. Wow, the difference! Needless to say I am still with Dial Direct. I couldn't get my premium any less but had i refused it i would have paid a lot more anywhere else! My cover included No claims discount protection, Motor legal protection and RAC Breakdown Assistance, all of which are extra's with many of the other insurers. Keep it up, Dial Direct, and thanks.”

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Posted 1 year ago

“Kept the dividend down with not to much extra this year”

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Posted 1 year ago

“Excellent service 👏 price did go up but after speaking with a nice lady in South Africa 🇿🇦 it came down in line with others.”

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Posted 1 year ago

“Very helpful customer service and I was happy to proceed for yet another year.”

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Posted 1 year ago

“The service received from Dial Direct has always been excellent. For the first time in 3 years my premium went up by quite a bit but on checking with other suppliers it was still really good value and cover was including breakdown which others do not provide. I have recommended a friend to this company and he was very pleased with insurance offer which was a lot cheaper than his previous supplier with much better cover. I am really happy with the service that Dial Direct provides.”

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Posted 1 year ago

“Always been a good company, prices getting a bit high but found them competitive with other companies”

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Posted 1 year ago

“Happy with the cost and cover”

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Posted 1 year ago

“Easy to talk to. They listen and I renewed with no problem.”

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Posted 1 year ago

“very competitive prices and good customer service.”

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Posted 1 year ago

“Easy renewal.”

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Posted 1 year ago

“The Renewal Process was straight forward and their renewal price could not be beaten on any of the price comparison websites”

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Posted 1 year ago

“No hassle to renew, but will be looking around next year at prices”

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Posted 1 year ago

“helpful, rates reasonable, my insurance went down last renewable.”

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Posted 1 year ago

“Broke down phoned to report was helped out with no fuss, as I had with previous company. They even knew where I was without me having to say. They get my vote for sure.”

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Posted 1 year ago

“Small increase to my premium but that's always to be expected unfortunately but hardly worth shopping around. The "paperwork" was pretty straightforward and not too full of jargon so I was happy to renew.”

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Posted 1 year ago

“After receiving renewal email which showed my car insurance had risen by £30 I checked on comparison sites and Dial Direct quote was still cheaper by a small amount so renewed for 3rd year. Easy to sort as long as you're savvy with On line accounts. Just printed the pages I needed.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,162 reviews