Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,487 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,487 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to follow ,the information and advice is clear and professional the pricing is good,very happy with the service provided and will be a returning customer”

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Posted 1 year ago

“Excellent service and very helpful”

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Posted 1 year ago

“Efficient service and easy to navigate web site.”

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Posted 1 year ago

“Dial Direct customer enquiries were terrific they found the best car insurance for me as near as possible to the price I could afford”

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Posted 1 year ago

“Very competitive and professional company who made renewal quick and easy.”

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Posted 1 year ago

“I am very happy with Dial Direct. My insurance for this year has only gone up a few pence from last year which is very good as I was expecting it to go very high.”

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Posted 1 year ago

“price and customer service”

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Posted 1 year ago

“At a time when folk are complaining about insurance going up, mine actually went down a little & it was much lower than the company’s main competitors too. Very happy 😊”

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Posted 1 year ago

“I’m very happy with the service and price of car insurance with Dial Direct. Very easy to speak to someone on the phone.”

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Posted 1 year ago

“Have had my motor insurance through Dial Direct for the past 3 years. Able to talk to a human being when discussing renewal quotes, and have been pleased with their responses to questions and have been able to negotiate a preferable quote to be comparable with other quotes via comparison sites.”

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Posted 1 year ago

“A very good insurance price for 2 cars.”

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Posted 1 year ago

“Your web site is unobtainable trying at this moment to get through but it will not except my address”

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Posted 1 year ago

“Very good but quite a price hike”

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Posted 1 year ago

“I have stayed with Dial Direct because they have been fare to me in matching this years quote and being there when I needed help last year, my experience has been very good to date, thanks. Aiden”

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Posted 1 year ago

“They where very helpful when I rang up about the new quote which was too much for me to pay and went out of their way to get me a new quote I could afford so all in all very helpful.”

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Posted 1 year ago

“very helpfull easy to understand and good advice.”

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Posted 1 year ago

“Friendly, helpful and polite staff. Easy to contact staff to deal with any queries you have. Easy to renew your insurance. Would recommend.”

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Posted 1 year ago

“Easy Peasy to renew car insurance. Good service from the person I spoke to.”

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Posted 1 year ago

“I received my renewal quote in good time & it was competitive. I renewed my policy & the service was good.”

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Posted 1 year ago

“Renewal quote sent through in good time, very reasonably priced, infact cheaper by far, for what my needs are, the other companies. Fortunately for myself, I have not needed to make a claim, but feel sure that these guys would be there to sort out the stress.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,487 reviews