Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,162 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,162 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Low payments . Your company make it very easy to insurance and always keep me updated with everything”

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Posted 1 year ago

“Never had to make a claim but renewal has been great each year. When all my other insurers increased premium Dial were the only ones that kept close at renewal. Have confidence that should I need to claim then it will be managed professionally”

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Posted 1 year ago

“Would recommend Dial Direct price of cover very good compared to other companies”

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Posted 1 year ago

“Easy renewals. Good value for money”

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Posted 1 year ago

“It was easy to renew”

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Posted 1 year ago

“Friendly helpful service at reviewing my price when I called. Thank you .”

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Posted 1 year ago

“FANTASTIC SERVICE FOR YEARS THANK YOU KEEP UP THE GOOD SERVICE.”

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Posted 1 year ago

“So far have never ever had to make a claim which I imagine is when you find out how good a company ate. I was extremely pleased when I renewed my contents insurance with your company this year to find the cost was slightly lower than last year. Being a pensioner on a fairy tight budget this really helps and I am very grateful.”

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Posted 1 year ago

“I have used this company for a few years now - I used to compare every year - and I have found them to be very professional. My quotes have got better each year and that is a big bonus for me. They have proved to be very competitive and I have had no reason to shop around. Win, win!!”

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Posted 1 year ago

“Hello , I have signed my sister up to you , Mrs jackqueline Morrison because I thoroughly recommend you . Tomine nicol”

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Posted 1 year ago

“i was with Dial Direct last year and when my car insurance ws up for renewal before i got my renewal price from Dial Direct i had a look around to see what i should expect to pay and i was astounded at how much the premiums had increased - Dial Direct offerd me a much better cover for a much lower preminum thats why i am with them again this year”

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Posted 1 year ago

“I was really happy with my renewal thank you”

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Posted 1 year ago

“Although my insurance had gone up! I find dial direct a friendly company and easy to deal with Thank You”

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Posted 1 year ago

“Customer service was really good Feel it’s a very fair price some car insurance was double for the same policy I’m on my second year now and it was still a good price to stay with dial direct No complaints at all I would say overall excellent service”

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Posted 1 year ago

“you delivering good service to me”

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Posted 1 year ago

“Easy and friendly to use service at a reasonable price”

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Posted 1 year ago

“a good honest renewal price for my car insurance”

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Posted 1 year ago

“Price was satisfactory, company ok, best to stay with a firm you know”

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Posted 1 year ago

“I usually shop around every year for the best deal for car insurance as I can always find a much better deal than the high price for renewal quoted but after a phone call with customer services they offered a competitive price undercutting other quotes. I would prefer the renewal quote sent out to a ‘valued customer’ to reflect the actual price for renewing with the same insurance broker and not the inflated price shown in the next year’s quote please! It would feel more transparent and less underhanded. Just sayin’!”

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Posted 1 year ago

“I got through to a customer service rep on the phone very quickly and they reduced my renewal price to an amount I was very happy with.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,162 reviews