Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,055 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“each year smooth renewal no headache”

Helpful Report

Posted 1 year ago

“Second year with Direct Dial. Quote came 3 weeks before renewal date and offered a good price. All documents easily accessed on line”

Helpful Report

Posted 1 year ago

“Price for renewal very competitive I would recommend them”

Helpful Report

Posted 1 year ago

“Been with direct dial for years always very helpful no problems dealing with the company”

Helpful Report

Posted 1 year ago

“Been with direct dial for years always very helpful no problems dealing with the company”

Helpful Report

Posted 1 year ago

“Been with direct dial for years always very helpful no problems dealing with the company”

Helpful Report

Posted 1 year ago

“I am very, very happy with the way I am treated by Dial Direct and how they keep in touch and keep me updated with the information I need to know. I was given enough notice of my insurance renewal date, in order for me to look around for a better price or with an alternative provider. I did have a look around, but after doing so, I was more than happy to stay with Dial Direct for those reasons and many more. They are very courteous on the phone, educated in their products and easy to access and my policy is so easy to read. I will be looking for them to give me a quote for my home insurance too, on its annual expiry. I highly recommend Dial Direct to both friends and family.”

Helpful Report

Posted 1 year ago

“Customer service is brilliant, competitive prices. Very pleased with the level of service 👍😊”

Helpful Report

Posted 1 year ago

“Easy to compare on line good rice too”

Helpful Report

Posted 1 year ago

“Very competitive quote. No hassle.”

Helpful Report

Posted 1 year ago

“Very good communiation.. and excellent deal . Policy is especially clear despite increase this year with increased insurance protection I believe .. and still good costing and protection.”

Helpful Report

Posted 1 year ago

“Renewal was cheaper that any comparison site could offer. A phone call got it down further to a more sensible year-on-year increase.”

Helpful Report

Posted 1 year ago

“Dial Direct are always very polite & helpful in many ways. Nothing is too much trouble & they give the best prices in these very trying times. Nowhere else I would want to be”

Helpful Report

Posted 1 year ago

“Brilliant... Good communication...”

Helpful Report

Posted 1 year ago

“Very happy with negotiated renewal price following no claims, albeit the price took into account inflation. Very competitive having shopped around. Well done Direct D!”

Helpful Report

Posted 1 year ago

“The quote I received from Dial Direct for my van insurance was half the price I had been paying my former insurers and the cover was the same”

Helpful Report

Posted 1 year ago

“I received my renewal quote which was higher than the previous year for my home contents insurance so I rang customer service and they managed to almost cut the price in half from the renewal quote, customer service were very friendly and efficient so I renewed my contents insurance for the possible 10th year running.”

Helpful Report

Posted 1 year ago

“Cheap renewal price”

Helpful Report

Posted 1 year ago

“Very happy with price and service”

Helpful Report

Posted 1 year ago

“Am happy with the general service received.”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 3,055 reviews