Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,055 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service good to deal with and quick response highly recommend”

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Posted 1 year ago

“no great price increase easy to renew i hope i never have to make a claim which could test me and you”

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Posted 1 year ago

“I'm very happy with dial direct. Have been with them for a few years now. My renewal notice came in this year and it had increased quite a lot. I rang them and a very nice lady gave me discounts which meant I was paying same as last year.”

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Posted 1 year ago

“Always good to be with them”

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Posted 1 year ago

“very happy.thanks.”

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Posted 1 year ago

“Been with Dial for a few years now and found them to be competitive with other companies, I always look what’s on offer in the insurance market and have not thought it worth a change, I hope my loyalty is appreciated so that I can continue giving them my business.”

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Posted 1 year ago

“🤞. No problems yet. great job.”

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Posted 1 year ago

“Been with Dial Direct for a couple of years. Had good experience on a claim, reasonable prices and good service. I would recommend.”

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Posted 1 year ago

“Customer Service quick and easy to deal with. Very good value for money. Quick delivery of documents. Used this company for a couple of years now and find them very helpful and convenient. Thank you.”

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Posted 1 year ago

“Super quick and easy.”

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Posted 1 year ago

“Good efficient service. Early notification of renewal. Easy renewal process. Documentation easily available online. Good price. No problems for me.”

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Posted 1 year ago

“Easy to renew,a fair price and informative and all documents easy to access”

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Posted 1 year ago

“Great service great value”

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Posted 1 year ago

“Simple easy instructions on price, payments cover and access to documentation.”

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Posted 1 year ago

“A 1 service have house and car insurance with them for several years”

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Posted 1 year ago

“Very good price for policy easy to renew very pleased with the service .”

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Posted 1 year ago

“A great organisation offering very good car insurance deals. I have one that includes breakdown cover and it’s excellent. Very affordable, and unlike other insurers, the annual premium has been reducing over the years I’ve been with them. Easy to deal with, simple renewal process and great prices. Highly recommend.”

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Posted 1 year ago

“Fast and easy to renew no problem”

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Posted 1 year ago

“I am very pleased with Dial Direct there always so helpful.”

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Posted 1 year ago

“My second year with Dial Direct and they have been fantastic so far. They re-worked my renewal to remain competitive with other providers and were quick to resolve a small issue with the renewal. The proof will be in the pudding (making a claim), however I hope not to ever find this out!”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,055 reviews