Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,407 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,407 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Obviously with rising costs all round I was able to negotiate a better price for my car insurance. Very professional and helpful”

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Posted 1 year ago

“I couldn't beat the price Dial Direct charged me for my car's insurance, so I took out another year with them.”

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Posted 1 year ago

“Great service great price”

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Posted 1 year ago

“Been with dial direct for a number of years now and have always found them to be competitive with other company’s and also very friendly when you need to speak to them.”

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Posted 1 year ago

“Excellent service no problems start to finish.”

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Posted 1 year ago

“No problems good renewal price plenty warning about renewal happy customer”

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Posted 1 year ago

“Good Renewal price,”

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Posted 1 year ago

“The person I spoke to was very polite and helpful This years price was a lot higher than I thought it would be”

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Posted 1 year ago

“was able to speak to very polite and helpful staff by telephone and asked for duplicate copies as my printer was not functioning properly. this was done promptly.”

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Posted 1 year ago

“All on line however, if you do need to speak to them they are responsive and easy to contact which is refreshing.”

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Posted 1 year ago

“Good easy to use service, fairly priced all very straight forward.”

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Posted 1 year ago

“I found that I had to amend my policy to include another driver and change my occupation. All of this was easily achieved in my account online - and I got a good price, too.”

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Posted 1 year ago

“A no frills no problem insurance”

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Posted 1 year ago

“Renewal was straightforward, although I was a bit miffed because my premium had doubled, in hindsight I should have got on the phone and negotiated a reduction, won’t make that mistake next year.”

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Posted 1 year ago

“Good price. Easy to contact if I ever need them. Renewal is super simple.”

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Posted 1 year ago

“veary good servies”

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Posted 1 year ago

“Very straight forward , efficient and great communication”

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Posted 1 year ago

“Always very helpful, excellent service”

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Posted 1 year ago

“My car insurance premium was up for renewal but my initial quote was an increase on last year, having received a number of other slightly cheaper quotes I contacted Direct Line and spoke with a very helpful advisor who was able to reduce my premium for this year’s renewal. Excellent, efficient and helpful service.”

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Posted 1 year ago

“Very competitive, trustworthy and supportive company.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,407 reviews