Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,584 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,584 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem with you yet”

Helpful Report

Posted 1 year ago

“So simple and easy extremely competitive with pricing very helpful”

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Posted 1 year ago

“I was given a reduced renewal price which was a very pleasant surprise. Everything from last year was included so very good value for money. I would definitely recommend Dial Direct.”

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Posted 1 year ago

“Fast friendly efficient service. Especially welcome when one is already on the back foot from an accident”

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Posted 1 year ago

“Good renewal price could be a little better but overall I’m happy with it. The gentleman who took my call was very professional and kind”

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Posted 1 year ago

“Reasonable price good service Claims are no problem”

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Posted 1 year ago

“Can speak to a human being! Excellent advice and followed our requests.”

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Posted 1 year ago

“Staff are very efficient and know what they are talking about”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Website is easy to navigate, and above all the premium was a lot better than what I was quoted on comparison sites....so much so I had to check I filled in all the details correctly....I had. That was last year's cover (1st time with DialDirect), this year I had a timely reminder that the insurance was becoming due.....when I received this year's premium I was pretty impressed...it had increased by £7! Obviously I am still with them....hopefully this will continue.”

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Posted 1 year ago

“Reasonable price, easy to deal with”

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Posted 1 year ago

“I now insure both our cars with Dial Direct, I think they treat existing customers well at renewal time, although our insurance went up slightly, well known comparison sites still could not beat the price offered. I review our insurance every year but will stick with one company if they treat me well, Disl Direct has.”

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Posted 1 year ago

“After the incident all my contact with Dial Direct has been clear and easy for follow. Prompt service from the nominated garage and lots of support if I needed it.”

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Posted 1 year ago

“Good customer service. Cheaper than last years insurance.”

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Posted 1 year ago

“Very good customer service”

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Posted 1 year ago

“Always a good service and price”

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Posted 1 year ago

“Good straight forward booklet posted out to read over before renewing the policy. Option to have electronic or hard copy. Good price & that RAC is included in package.👍”

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Posted 1 year ago

“I have had no problems with Dial Direct. They have been very helpful when I've called. I like them that much I always hope they beat the other quotes I get and so far they are on par. I have been with them for a few years now and hope to remain with them but I'm always aware I need to look for the best price. I would like to give a massive shout out to all the hard working staff. You also make this one of the best insurers I have been with. Please keep up the good work and always make my quote the cheapest.”

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Posted 1 year ago

“Cheap and efficient. The process was easy.”

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Posted 1 year ago

“Very helpful service on phone”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,584 reviews