Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,167 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very, very happy with the way I am treated by Dial Direct and how they keep in touch and keep me updated with the information I need to know. I was given enough notice of my insurance renewal date, in order for me to look around for a better price or with an alternative provider. I did have a look around, but after doing so, I was more than happy to stay with Dial Direct for those reasons and many more. They are very courteous on the phone, educated in their products and easy to access and my policy is so easy to read. I will be looking for them to give me a quote for my home insurance too, on its annual expiry. I highly recommend Dial Direct to both friends and family.”

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Posted 1 year ago

“Customer service is brilliant, competitive prices. Very pleased with the level of service 👍😊”

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Posted 1 year ago

“Easy to compare on line good rice too”

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Posted 1 year ago

“Very competitive quote. No hassle.”

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Posted 1 year ago

“Very good communiation.. and excellent deal . Policy is especially clear despite increase this year with increased insurance protection I believe .. and still good costing and protection.”

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Posted 1 year ago

“Renewal was cheaper that any comparison site could offer. A phone call got it down further to a more sensible year-on-year increase.”

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Posted 1 year ago

“Dial Direct are always very polite & helpful in many ways. Nothing is too much trouble & they give the best prices in these very trying times. Nowhere else I would want to be”

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Posted 2 years ago

“Brilliant... Good communication...”

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Posted 2 years ago

“Very happy with negotiated renewal price following no claims, albeit the price took into account inflation. Very competitive having shopped around. Well done Direct D!”

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Posted 2 years ago

“The quote I received from Dial Direct for my van insurance was half the price I had been paying my former insurers and the cover was the same”

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Posted 2 years ago

“I received my renewal quote which was higher than the previous year for my home contents insurance so I rang customer service and they managed to almost cut the price in half from the renewal quote, customer service were very friendly and efficient so I renewed my contents insurance for the possible 10th year running.”

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Posted 2 years ago

“Cheap renewal price”

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Posted 2 years ago

“Very happy with price and service”

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Posted 2 years ago

“Am happy with the general service received.”

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Posted 2 years ago

“Good customer service good to deal with and quick response highly recommend”

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Posted 2 years ago

“no great price increase easy to renew i hope i never have to make a claim which could test me and you”

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Posted 2 years ago

“I'm very happy with dial direct. Have been with them for a few years now. My renewal notice came in this year and it had increased quite a lot. I rang them and a very nice lady gave me discounts which meant I was paying same as last year.”

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Posted 2 years ago

“Always good to be with them”

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Posted 2 years ago

“very happy.thanks.”

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Posted 2 years ago

“Been with Dial for a few years now and found them to be competitive with other companies, I always look what’s on offer in the insurance market and have not thought it worth a change, I hope my loyalty is appreciated so that I can continue giving them my business.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,167 reviews