Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,416 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,416 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straightforward to renew and relatively good on price. Communication very good throughout.”

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Posted 2 years ago

“No issues from start to finish. Clear and concise in every aspect”

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Posted 2 years ago

“By giving me an up to date quote after they sent me an automated quote when my policy was due to see if it could be cheaper which it was.”

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Posted 2 years ago

“Really helpful and reassuring. Both staff were very thorough. Great customer service”

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Posted 2 years ago

“They go the extra mile to help with a great attitude.”

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Posted 2 years ago

“Renewed my policy again small increase in payment from last year. Still cheaper than other companies on compare sites”

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Posted 2 years ago

“an insurer that gives more and help when needed.”

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Posted 2 years ago

“Always feel safe knowing I am unsure d with you”

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Posted 2 years ago

“By giving me a great price on my car insurance , and it was first class on the service. Thanks again long standing customer!”

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Posted 2 years ago

“Service was excellent, had leak in airing cupboard, came within a few hours, very nice young man soon had it fixed.”

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Posted 2 years ago

“Just renewed my insurance with Dial Direct and very happy with the minimal increase. I've also had a chat with their customer service lady who was friendly and helpful”

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Posted 2 years ago

“Ease of use good price”

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Posted 2 years ago

“No nonsense service”

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Posted 2 years ago

““Easy renewals. Good value for money”

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Posted 2 years ago

“Very competitive price - renewal was cheaper than offered on comparison sites. Easy renewal process.”

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Posted 2 years ago

“Low payments . Your company make it very easy to insurance and always keep me updated with everything”

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Posted 2 years ago

“Never had to make a claim but renewal has been great each year. When all my other insurers increased premium Dial were the only ones that kept close at renewal. Have confidence that should I need to claim then it will be managed professionally”

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Posted 2 years ago

“Would recommend Dial Direct price of cover very good compared to other companies”

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Posted 2 years ago

“Easy renewals. Good value for money”

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Posted 2 years ago

“It was easy to renew”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,416 reviews