Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewal price was fair and close to other quotes although not the cheapest. However the service over the past few years from Dial Direct has been excellent and so I decided to stay with this company.”

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Posted 2 years ago

“Excellent company and the rates did not go up too much for renewal so decided to stay with them for another year.”

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Posted 2 years ago

“Excellent Customer Service from Dial Direct. I'm very pleased with them as a Company overall and the first time EVER I've been with a Company for anything who have offered me a decrease and lowered my monthly payments (without any instigation from me) - unheard of and for that reason I will be staying with them for my Car Insurance. If I was to say anything negative it would be that the excesses are a bit too high but other than that very happy.”

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Posted 2 years ago

“So easy to contact and excellent customer service and very competitive price for an existing and new customers.”

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Posted 2 years ago

“Pleasantly surprised to have a reasonable increase in premium compared to other companies, I always compare prices as it’s not prudent to just automatically renew and Dial Direct won hands down again. Well done and thankyou!”

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Posted 2 years ago

“Very happy with the service provided”

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Posted 2 years ago

“No problems every thing is easy and if i go to web site just do what i have and all done in afew minutes”

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Posted 2 years ago

“The practice of offering an extremely high autorenewal quote has been removed in recent years, although calling up each time (which is straight forward) still reduces the amount somewhat and allows the opportunity to ensure details etc. are up-to-date. Not many firms offer the type of insurance cover I require so appreciate there is the opportunity for a broker who has renewal options available.”

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Posted 2 years ago

“I have used this company for a few years now, the renewal premium is very competitive, and they seem to be on the ball with customer service. No complaints so far, happy to recommend them. Chris H.”

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Posted 2 years ago

“Always happy to help, have been with them for a few years now and always match other offers at renewal”

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Posted 2 years ago

“Really easy to navigate the site and buying was easy too.”

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Posted 2 years ago

“Have been with Dial Direct several years now. They are very competitive and it’s a the customer service is top rate.”

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Posted 2 years ago

“Wanted breakdown service, The lady answer the phone sort very quickley.”

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Posted 2 years ago

“Very good all round service👍”

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Posted 2 years ago

“My initial quote was high found a cheaper quote phoned them up they matched the cheaper quote very efficient on the phone brill”

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Posted 2 years ago

“Very good 👍”

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Posted 2 years ago

“Second year with Dial Direct, straight forward renewal no hassle.”

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Posted 2 years ago

“Very happy with the service from Dial Direct”

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Posted 2 years ago

“By renewing my policy at a very reasonable rate. Having gone through various comparison websites Dial Direct were the best for price considering all the extras I required.”

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Posted 2 years ago

“A few of my friends insurance quotes for 2024 had doubled in price and although mine increased, it wasn’t nearly as much.”

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Posted 2 years ago

Dial Direct is rated 4.4 based on 3,660 reviews