Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,167 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient company. I have used Direct dial for 3 years now and found them to be good.”

Helpful Report

Posted 2 years ago

“Very straightforward & reasonable price.”

Helpful Report

Posted 2 years ago

“I cant say that I've had any problems at all just wish it was a bit cheaper would be nice so no problem cheers.”

Helpful Report

Posted 2 years ago

“the service was realy good,staff realy helpful, the price was better than most other icompanys for what you get”

Helpful Report

Posted 2 years ago

“So easy to navigate, they gave me chance to shop around but no-one was coming out any cheaper so it was easier to just stay with dial direct”

Helpful Report

Posted 2 years ago

“Coming up for the third year and found. no great reason to change. I know prices go up all the time so didn't bother checking. Maybe next year I'll have a look around.”

Helpful Report

Posted 2 years ago

“Easy to deal with no fancy frills,job done pleasant.”

Helpful Report

Posted 2 years ago

“Dial Direct value loyalty that's for sure. This is my second year insuring my elderly MX5 Roadster with Dialdirect. I received a renewal notification about a month in advance, which gave me time to look around for another company at a more competitive price. Bearing in mind my 1st year with DD (whereby I had 1 years NCD) cost £144 pa. The renewal with 2 years NCD was £175.25 pa. I found another company with exactly the same features i.e. Legal, Breakdown etc for £135 pa. However, owing to being hospitalised during the renewal date I was unable to switch in time, so left my cover with Dialdirect. I was asked to provide feedback with Trust Pilot and subsequently marked them down on pricing, bearing in mind this was my 2nd year with them and having another years NCD. Thinking nothing more of it, I received a call from Dialdirect (a lady named as Rachael), stating that she had received my feedback and in view of the comments made about pricing she was going to refund me £32.52. Thanks once again Rachael. Its refreshing to see that Dialdirect values feedback and wants to keep hold of loyal customers. Keep up the good work.”

Helpful Report

Posted 2 years ago

“I'm into my second year of being insured with them and so far everything seems to be okay. The price was reasonable too.”

Helpful Report

Posted 2 years ago

“Very easy to set up great price very happy with my insurance well done keep up the good work”

Helpful Report

Posted 2 years ago

“Cannot complain about anything. Good company.”

Helpful Report

Posted 2 years ago

“Straight forward no fuss”

Helpful Report

Posted 2 years ago

“Dial Direct are the best deal around regarding home insurance. Their prices are unbeatable. The only minus is if you miss a payment you need to pay a strong penalty as it happened once to me. But their cover is beyond reproach.”

Helpful Report

Posted 2 years ago

“I was happy with the renewal price, it was handled quickly and professionally.”

Helpful Report

Posted 2 years ago

“Second year with same company never had to claim they text every month to say the recieved my payment price very good get breakdown window cover very pleased with then and would recommend”

Helpful Report

Posted 2 years ago

“Good price. Easy to obtain and quick. Not claimed and hope I don't have to. But looks very good value”

Helpful Report

Posted 2 years ago

“Good company friendly and easy to reach to discuss issues been with them for a few years now and competitive in pricing would recommend 😊😊👍”

Helpful Report

Posted 2 years ago

“Consistently competitive. Retained my business for past 3 years. Never was able to stay with the same car insurance for more than a year in the past. Staff have always been very polite and helpful.”

Helpful Report

Posted 2 years ago

“Happy with all aspects of your time and consideration”

Helpful Report

Posted 2 years ago

“Used this company before, had no personal contact with them, but web site very easy to use. Prices very reasonable compared to other even with my medical issues.”

Helpful Report

Posted 2 years ago

Dial Direct is rated 4.3 based on 3,167 reviews