Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,167 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave me more for cost”

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Posted 2 years ago

“Very pleased with the way you help with my recent accident that's why I renewed with your company and the service you provided”

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Posted 2 years ago

“I always do a comparison for all my insurance products, and this year no other companies came anywhere near my renewal price. When I have had direct conversation, the staff are extremely helpful, polite and knowledgeable. I would have no hesitation in recommending Dial Direct.”

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Posted 2 years ago

“Good competitive price, been with them a couple of years now and no issues”

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Posted 2 years ago

“I felt it was fairly priced, as far as service goes I have never needed to use any of the service thank goodness, and when speaking to someone from your office they were very helpful and pleasant to speak to.”

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Posted 2 years ago

“very good to deal with”

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Posted 2 years ago

“Competitive pricing, easy to contact and speak to a person”

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Posted 2 years ago

“When I used the roadside recovery despite a long wait for the RAC rescue to arrive they were able to get me on my way”

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Posted 2 years ago

“No hassle, excellent customer understanding & support at all times. Renewal prices 5 Star. Would recommend Company to anyone..”

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Posted 2 years ago

“Everything according to plan.”

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Posted 2 years ago

“price price price”

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Posted 2 years ago

“I went on compare sites and they did come close to Dial Direct quote. They gave me all that I asked for. I haven't needed to use their services, and hopefully if I did they would give me excellent services.”

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Posted 2 years ago

“"verry good service and thank you steven for going out fo your way to help me .kind regards john."”

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(Van Insurance) - Posted 2 years ago

“Very competitively priced insurance. Customer service excellent & extremely helpful. Good email communications. Very pleased with the service Dial Direct provides.”

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Posted 2 years ago

“Very good quick dealt with”

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Posted 2 years ago

“Excellent friendly fast service Thank you”

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Posted 2 years ago

“Car insurance at a very good price, everything clearly laid out so that you know what is covered.”

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Posted 2 years ago

“The contact from the company is timely and clear. The options for renewal are spelt out and simple to achieve. The renewal price is competitive when comparisons are made.”

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Posted 2 years ago

“Excellent service and a very good price”

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Posted 2 years ago

“Competitive premium cost that increased only slightly on invite to renewal. Includes breakdown cover and protected no claims. Good value”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,167 reviews