Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,492 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,492 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful and reassuring. Both staff were very thorough. Great customer service”

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Posted 2 years ago

“They go the extra mile to help with a great attitude.”

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Posted 2 years ago

“Renewed my policy again small increase in payment from last year. Still cheaper than other companies on compare sites”

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Posted 2 years ago

“an insurer that gives more and help when needed.”

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Posted 2 years ago

“Always feel safe knowing I am unsure d with you”

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Posted 2 years ago

“By giving me a great price on my car insurance , and it was first class on the service. Thanks again long standing customer!”

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Posted 2 years ago

“Service was excellent, had leak in airing cupboard, came within a few hours, very nice young man soon had it fixed.”

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Posted 2 years ago

“Just renewed my insurance with Dial Direct and very happy with the minimal increase. I've also had a chat with their customer service lady who was friendly and helpful”

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Posted 2 years ago

“Ease of use good price”

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Posted 2 years ago

“No nonsense service”

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Posted 2 years ago

““Easy renewals. Good value for money”

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Posted 2 years ago

“Very competitive price - renewal was cheaper than offered on comparison sites. Easy renewal process.”

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Posted 2 years ago

“Low payments . Your company make it very easy to insurance and always keep me updated with everything”

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Posted 2 years ago

“Never had to make a claim but renewal has been great each year. When all my other insurers increased premium Dial were the only ones that kept close at renewal. Have confidence that should I need to claim then it will be managed professionally”

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Posted 2 years ago

“Would recommend Dial Direct price of cover very good compared to other companies”

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Posted 2 years ago

“Easy renewals. Good value for money”

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Posted 2 years ago

“It was easy to renew”

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Posted 2 years ago

“Friendly helpful service at reviewing my price when I called. Thank you .”

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Posted 2 years ago

“FANTASTIC SERVICE FOR YEARS THANK YOU KEEP UP THE GOOD SERVICE.”

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Posted 2 years ago

“So far have never ever had to make a claim which I imagine is when you find out how good a company ate. I was extremely pleased when I renewed my contents insurance with your company this year to find the cost was slightly lower than last year. Being a pensioner on a fairy tight budget this really helps and I am very grateful.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,492 reviews