Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very straight forward , efficient and great communication”

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Posted 2 years ago

“Always very helpful, excellent service”

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Posted 2 years ago

“My car insurance premium was up for renewal but my initial quote was an increase on last year, having received a number of other slightly cheaper quotes I contacted Direct Line and spoke with a very helpful advisor who was able to reduce my premium for this year’s renewal. Excellent, efficient and helpful service.”

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Posted 2 years ago

“Very competitive, trustworthy and supportive company.”

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Posted 2 years ago

“"Brilliant Simple Process And Great Customer Service \ud83d\ude09"”

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(Van Insurance) - Posted 2 years ago

“Once again I chose to renew my insurance with dial direct. With insurance going up I knew my premium would be higher this year but dial direct came in very competitive, with this it made sense to renew. I’m not a fan of shopping around, I do like to stay with what I know. But I will always compare and make sure I’m getting a good deal. Dial direct are easy to communicate with and a pleasure to do business with, I would highly recommend 👍”

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Posted 2 years ago

“Great to deal with”

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Posted 2 years ago

“Very reasonable. Staff very helpfull”

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Posted 2 years ago

“Excellent pciea and super quick to do”

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Posted 2 years ago

“Dial Direct is a great company. They have very helpful staff and premiums are the best. I recently had to make a claim and it went through very smoothly and quick. Highly recommended.”

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Posted 2 years ago

“Very helpful i just wanted to make a small adjustment on my renewal to the policy and is was done without fuss. Absolutely no problems. Premium similar to last year Highly recommended”

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Posted 2 years ago

“easy to understand policy documents and very helpfull when I contact them”

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Posted 2 years ago

“The whole process was easy to navigate.”

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Posted 2 years ago

“Good service, good prices, highly recommend using Dial Direct”

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Posted 2 years ago

“really surprised to find a company who looks after existing customers when up for renewal, and not just hike up the cost hoping that you will pay up without checking first, great please keep it up and i for one will certainly stay on board.”

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Posted 2 years ago

“I had an accident four weeks ago. I was impressed the way I was contacted and asked if there was anything they could do I sent pictures of the damage to my car and I got an instant results”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Great service have my home insurance and car insurance with this company .”

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Posted 2 years ago

“Customer Service Team excellent”

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Posted 2 years ago

“I contacted Dial Direct when my policy was due, excellent service very helpful chap on the phone, no massive increase, was delighted with the outcome.”

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Posted 2 years ago

Dial Direct is rated 4.4 based on 3,660 reviews