Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,167 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and very helpful”

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Posted 2 years ago

“This is my second year with Dial Direct for my home Insurance,very happy with the service and the premium only went up a small amount this year. So very satisfied so far.”

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Posted 2 years ago

“Quick and easy and best price”

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Posted 2 years ago

“Thanks for your help I am happy with the Insurance that you provide thanks again”

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Posted 2 years ago

““ Competitive prices and easy to deal with””

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Posted 2 years ago

“Easy to deal with & good prices.”

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Posted 2 years ago

“Very good value for money again. Covered all my needs. Everything was easy to do which meant no stress.”

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Posted 2 years ago

“I have been with Dial Direct for a couple of years and have been pleased and impressed with the service that I have experienced. The renewal process was speedy and efficient and the cost very pleasing. Staff are friendly and knowledgeable and the website easy to use. I have no hesitation in recommending Dial Direct to future customers.”

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Posted 2 years ago

“It’s cheaper for me”

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Posted 2 years ago

“This is our second year with Dial Direct and very happy with the service. The renewal process was effortless and the price was unmatchable! They were easy to contact and answered satisfactorily the few questions I had with ease. No need to look elsewhere.”

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Posted 2 years ago

“Have been with them for 7 years , lovely to deal with, very competitive prices and would and do recommend them.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Dial direct are easy to contact and are happy to resolve any query. They are a competitive company which strive to take the stress away by explaining what is covered in your policy. Covered again for the second year as my policy only went up a little.”

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Posted 2 years ago

“Found them on a comparison site 2 years ago. Really happy with the price and service. I would recommend them to anyone.”

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Posted 2 years ago

“Efficient and price competitive. Thankfully not made a claim so can’t rate that part of the service. Hopefully won’t need to!”

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Posted 2 years ago

“Good price, automatic renewal,no hassle.”

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Posted 2 years ago

“Excellent service, l’ve found if l have any queries, l am able to talk with someone via telephone or by email, as we know that seems to be a rarity these days, so yes a very happy customer.”

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Posted 2 years ago

“Customer service was excellent they were very knowledgeable and helpful and the price quoted was very reasonable. this is in my 2nd year with them and would recommend them to anyone. I am an 80 year old pensioner and delighted with the service”

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Posted 2 years ago

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Posted 2 years ago

“a very friendly company car insurance is first class and covers everything the staff i have spoken to are very helpful really cannot praise this company enough keep up the good work”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,167 reviews