Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,586 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,586 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I had trouble with my toilet because it would not flush it was late into the night, I phoned Dial Direct and they sent somebody out that night that is what you call service.”

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Posted 2 years ago

“Very Good Value and Excellent Service. No quibble and easy to talk to. Also were ready to discuss premiums, and compromise. All being well, will stay with you going forward. Kind regards Sandie Tighe”

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Posted 2 years ago

“Very professional, easily sorted.”

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Posted 2 years ago

“No fuss and well informed”

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Posted 2 years ago

“iam very happy talking about customer service”

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Posted 2 years ago

“Copasetic. Very easy to deal with. Reasonable prices. Faultless really.”

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Posted 2 years ago

“Excellent customer service amazing thank you for the hard copy of policy documents”

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Posted 2 years ago

“No hassle renewing car insurance. Would recommend to friends”

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Posted 2 years ago

“Found this company online, price was brilliant, Web site easy to understand renewal was seamless, I recommend this company.”

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Posted 2 years ago

“VERY COMPETATIVE PRICES”

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Posted 2 years ago

“Been with Dial Direct for 5 years, never once had an issue with them, staff have always been mega helpful, always been able to accommodate any requests”

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Posted 2 years ago

“Very happy with my renewal which was cheaper than the offers on Moneysupermarket. The renewal process is transparent too. This is my 2nd year with Dial Direct. Happy so far!”

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Posted 2 years ago

“Everything was good”

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Posted 2 years ago

“excellent service, price very competitive.”

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Posted 2 years ago

“Insured my home contents recently with Dial Direct. Very competitive price.”

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Posted 2 years ago

“Very happy to insure my car with dial direct”

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Posted 2 years ago

“With Dial Direct, it’s easy to get through to staff to talk to. On both occasions the people whom I spoke with were helpful, flexible and pro-active.”

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Posted 2 years ago

“I'd had Kyle's renewal which was higher than last year despite him now qualifying for no claims discount, having passed his test 4.5 years ago. I rang and spoke to a very nice young man. He reduced the price by £50approx which made this old grandma happy.”

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Posted 2 years ago

“No fuss policy, excellent guidelines for help if required with 📞 numbers for additional help, recommend it.”

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Posted 2 years ago

“Quick answer on phone and very helpful”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,586 reviews