Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Actual people at customer service who are knowledgeable and professional and who are willing to reward long time customers so always the best renewal price , please no ‘bots’”

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Posted 2 years ago

“Always been happy with the service & price. Would recommend.”

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Posted 2 years ago

“Great customer service and very good price”

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Posted 2 years ago

“you know the value when you have to claim. our claim when car damaged was both understanding carried out sympathetically and totally professionally and speedily to its satisfactory conclusion, 10/10”

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Posted 2 years ago

“Satisfied with outcome after a slightly lower price than what the this year's premium was originally offered without needing to change the policy. Saved having to spend hours searching through comparison sights.”

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Posted 2 years ago

“Prompt and reliable communication service. Easy to talk to if needed. No hassle, peace of mind motoring without the worry. That’s all I want and need. Bravo.”

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Posted 2 years ago

“Very good communication and fair pricing”

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Posted 2 years ago

“No hassel in renewing my car ins. A good deal sorted quickly.”

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Posted 2 years ago

“Very organised customer service .Keep you informed all the way .Remind you when payments going out .Good value and competitive on price .”

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Posted 2 years ago

“Nothing was a problem.”

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Posted 2 years ago

“"Basically there are at the end of the phone when needed. Prices are value for money and they are always there to talk over your renewal price "”

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(Van Insurance) - Posted 2 years ago

“Very good and like how you can pay monthly”

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Posted 2 years ago

“Customer service is faultless. Pricing excellent and I wanted my documentation in the post which was done extremely quickly.”

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Posted 2 years ago

“I have found Dial Direct very good for both this and last year's insurance. Amazed that for the first time in ages my renewal quote was cheaper than elsewhere! Simple to use website for documents too! Can't recommend enough!”

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Posted 2 years ago

“I have been a customer for a couple of years and have always had excellent service”

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Posted 2 years ago

“Second year with Dial Direct only a small price rise which is great easy to renew. I haven’t had any problems as yet do would recommend them”

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Posted 2 years ago

“Dual Direct have excellent customer service & go that bit further. 3rd year renewal and will more than likely, use them again.”

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Posted 2 years ago

“Excellent, customer service, great price and very easy to navigate, I really like the fact that I get a text message every month, when My payment is taken. I have 100 % recommended this company too ALL my family and friends.”

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Posted 2 years ago

“Process of taking out insurance was really easy, questioned the renewal price and as I had been quoted less from a comparison site they matched the price”

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Posted 2 years ago

“2nd year.. great customer service and excellent price..thank you”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews