Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewed again with Dial Direct , the renewal price was better then insurance offers from other companies . Also i have some extras added to my policy which makes it even better Fortunately I haven’t had do a claim yet and would gladly recommend to family and friends”

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Posted 2 years ago

“This is my second year with Dial Direct, had no problems at all. Good Customer service very helpful when I needed to contact them.”

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Posted 2 years ago

“Excellent price and service. Clear helpful communication”

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Posted 2 years ago

“Very efficient company. I have used Direct dial for 3 years now and found them to be good.”

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Posted 2 years ago

“Very straightforward & reasonable price.”

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Posted 2 years ago

“I cant say that I've had any problems at all just wish it was a bit cheaper would be nice so no problem cheers.”

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Posted 2 years ago

“the service was realy good,staff realy helpful, the price was better than most other icompanys for what you get”

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Posted 2 years ago

“So easy to navigate, they gave me chance to shop around but no-one was coming out any cheaper so it was easier to just stay with dial direct”

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Posted 2 years ago

“Coming up for the third year and found. no great reason to change. I know prices go up all the time so didn't bother checking. Maybe next year I'll have a look around.”

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Posted 2 years ago

“Easy to deal with no fancy frills,job done pleasant.”

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Posted 2 years ago

“Dial Direct value loyalty that's for sure. This is my second year insuring my elderly MX5 Roadster with Dialdirect. I received a renewal notification about a month in advance, which gave me time to look around for another company at a more competitive price. Bearing in mind my 1st year with DD (whereby I had 1 years NCD) cost £144 pa. The renewal with 2 years NCD was £175.25 pa. I found another company with exactly the same features i.e. Legal, Breakdown etc for £135 pa. However, owing to being hospitalised during the renewal date I was unable to switch in time, so left my cover with Dialdirect. I was asked to provide feedback with Trust Pilot and subsequently marked them down on pricing, bearing in mind this was my 2nd year with them and having another years NCD. Thinking nothing more of it, I received a call from Dialdirect (a lady named as Rachael), stating that she had received my feedback and in view of the comments made about pricing she was going to refund me £32.52. Thanks once again Rachael. Its refreshing to see that Dialdirect values feedback and wants to keep hold of loyal customers. Keep up the good work.”

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Posted 2 years ago

“I'm into my second year of being insured with them and so far everything seems to be okay. The price was reasonable too.”

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Posted 2 years ago

“Very easy to set up great price very happy with my insurance well done keep up the good work”

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Posted 2 years ago

“Cannot complain about anything. Good company.”

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Posted 2 years ago

“Straight forward no fuss”

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Posted 2 years ago

“Dial Direct are the best deal around regarding home insurance. Their prices are unbeatable. The only minus is if you miss a payment you need to pay a strong penalty as it happened once to me. But their cover is beyond reproach.”

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Posted 2 years ago

“I was happy with the renewal price, it was handled quickly and professionally.”

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Posted 2 years ago

“Second year with same company never had to claim they text every month to say the recieved my payment price very good get breakdown window cover very pleased with then and would recommend”

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Posted 2 years ago

“Good price. Easy to obtain and quick. Not claimed and hope I don't have to. But looks very good value”

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Posted 2 years ago

“Good company friendly and easy to reach to discuss issues been with them for a few years now and competitive in pricing would recommend 😊😊👍”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews