Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to renew, piece of cake”

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Posted 2 years ago

“Always an easy process to renew my policy each year.”

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Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“EAsy to speak to”

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Posted 2 years ago

“Brilliant as asked to add more cover just as the renewal contract was completed , not a problem and new updated contract done , Not had any claims and hope not to either , Great customer service, Regards James”

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Posted 2 years ago

“Straight Talking, access to documentation, very helpful”

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Posted 2 years ago

“Easy to use great prices”

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Posted 2 years ago

“Brilliant feedback really good to work with recommend anyone to insure the car with them. They actually answer the phone”

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Posted 2 years ago

“Dial direct are super efficient and the cost of the car insurance is very good.”

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Posted 2 years ago

“Very good service i would highly recommend dial direct”

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Posted 2 years ago

“Very good sevice I would highly recommend dial direct”

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Posted 2 years ago

“Everything was easy and straightforward this is my second year and auto renewal was easy keep up the good work”

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Posted 2 years ago

“I had a breakdown last year, It was night time around 2100H. I called Dial Direct recovery, the RAC & they came in a few minutes & towed our in going to the nearest garage in our place. The driver was very helpful.”

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Posted 2 years ago

“Have just auto renewed my van insurance with this company and it was so easy to do. I was also very pleasantly surprised that the renewal price was very very good. No haggling needed. By auto renewing it saved me hours of time, as all the hard work had already been done for me by Dial direct. Just checking and agreeing and confirming renewal details online. All the information for renewal is written for you, mine was all correct, so no phone calls needed. Job done until next year. Well done Dial Direct, wish other companies made it so easy to renew.”

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Posted 2 years ago

“Spoke to the agent who immediately understood the problem and resolved the issue without delay.”

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Posted 2 years ago

“I was very happy to find that my renewal price was better that quotes I receive from other companies. A first in my experience. So very pleased.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“No complaints at all, service very good”

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Posted 2 years ago

“Easy to use,no problems,very competitive”

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Posted 2 years ago

“Renewal arrived slight increase on 2022 but still half the price of others All done online no problems”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,169 reviews