Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price excellent service when needed.”

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Posted 2 years ago

“Kept me informed of my renewal date which is very helpful, and very professional all round. Keep up the good work.”

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Posted 2 years ago

“Always easy to work with and any telephone conversations are dealt with without any issues, first class.”

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Posted 2 years ago

“"Everything's okay"”

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(Van Insurance) - Posted 2 years ago

“No fuss great service”

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Posted 2 years ago

“No problems”

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Posted 2 years ago

“Very easy to set up, very easy to speak to a real person, excellent prices.”

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Posted 2 years ago

“Very helpful and easy to understand”

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Posted 2 years ago

“Keeps my van insurance at a competitive rate annually”

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Posted 2 years ago

“Done what they said they would do. 😋👍”

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Posted 2 years ago

“I am very happy with Dial Direct as they made my renewal so easy to reinstate my insurance cover without the hassle and stress of wasting time and shopping around.”

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Posted 2 years ago

“As usual competitive. Easy to understand and exactly what I thought.”

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Posted 2 years ago

“I’ve been with dial direct for a few years, could of got it cheaper as they put the price up from last year without any claims, but I couldn’t be bothered to speak to someone in Timbuktu. It’s so easy with dial direct and I believe in loyalty.”

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Posted 2 years ago

“Easy to deal with always answer when ring about anything”

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Posted 2 years ago

“Made the process as smooth as possible.”

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Posted 2 years ago

“Patient,polite customer service.Prices competitive.”

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Posted 2 years ago

“Friendly and helpful”

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Posted 2 years ago

“Excellent service. Renewed my insurance with Dial Direct and it only went up a few pounds from the previous year which made me very happy.”

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Posted 2 years ago

“Very happy with the insurance”

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Posted 2 years ago

“Very helpful.great website”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,169 reviews