Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just goog very happy”

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Posted 2 years ago

“I haven’t needed to contact you, thankfully. But the process of getting the insurance and the renewal was very easy to do.”

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Posted 2 years ago

“Very good price for my car fully comp ,any changes are quickly sorted .”

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Posted 2 years ago

“Very prompt with renewals. Documents easy to see on website account. Copy is sent to your e-mail. Very good service, no complaints. Recommend this service.”

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Posted 2 years ago

“The lady I spoke to was very helpful. and it was all very quick.”

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Posted 2 years ago

“second year with them and find them competitive and good value”

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Posted 2 years ago

“Been with Dial Direct for a number of years now, good service, competitive pricing, customer loyalty (annual gift voucher). I had a breakdown and used their Road side service, exchanged the battery and away I went. Keep up the good work!”

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Posted 2 years ago

“I am happy with the quote for my car insurance all though it increased due to inflation it is a lot cheaper than my last insurance company who I would be paying double the amount. Also my documents where swiftly sent by Email so I could print them And read at my leisure.”

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Posted 2 years ago

“My RAC home start turned up promptly and I was in time to meet my appointment. My initial contact when renewing my insurance was a really good experience.”

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Posted 2 years ago

“Very straight forward and easy to obtain. Very good quotes an service provider”

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Posted 2 years ago

“Contacted call centre regarding my renewal, very straightforward and helpful service at a competive price.”

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Posted 2 years ago

“Made me happy with the price no negatives”

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Posted 2 years ago

“Always helpful with giving best prices ,and in sending documentation by post as requested.”

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Posted 2 years ago

“Easy to deal with friendly”

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Posted 2 years ago

“No fuss just took on board the changes - price and renewed without any problems”

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Posted 2 years ago

“Dial Direct have always been very helpful to me.”

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Posted 2 years ago

“Second year with Dial Direct, I am very happy with the service, all sorted quickly and efficently, would recommend.”

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Posted 2 years ago

“Excellent service, will recommend to family and friends”

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Posted 2 years ago

“easy to deal with agent very helpful”

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Posted 2 years ago

“Price remained competitive, very polite staff and really helpful when I broke down.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,169 reviews