Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was excellent they were very knowledgeable and helpful and the price quoted was very reasonable. this is in my 2nd year with them and would recommend them to anyone. I am an 80 year old pensioner and delighted with the service”

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Posted 2 years ago

“a very friendly company car insurance is first class and covers everything the staff i have spoken to are very helpful really cannot praise this company enough keep up the good work”

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Posted 2 years ago

“Very satisfied with my policy”

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Posted 2 years ago

“Excellent company. Had an accident that wasn’t my fault, within a few hours had been informed of accident repair people who would come and collect my car and a car would be delivered to my door on hire. I paid nothing and in two weeks my car was delivered back and the hire one collected. Was kept informed at all times. Couldn’t ask for better.”

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Posted 2 years ago

“Very efficient and friendly and patient”

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Posted 2 years ago

“Fantastic service thank you x”

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Posted 2 years ago

“the quote was magnificent there skill of quoting is extraordinary so i had too join them. [ Quoting Mr hand Enter the Dragon.Bruce Lee. ] Well chuffed. Many Thanx. Nell.”

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Posted 2 years ago

“The renewal of my van insurance was quick and easy taking about 20 minutes to complete. Price was also reasonable.”

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Posted 2 years ago

“All the staff I dealt with were professional, very knowledgeable regarding the product and extremely helpful and friendly. Will definitely use this company again.”

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Posted 2 years ago

“The customer service was first class the price was very reasonable allowing that every thing had gone up including insurance we had a claim against another party which had no affect on my price on insurance”

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Posted 2 years ago

“The lady I spoke to was lovely, kind and helpful.”

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Posted 2 years ago

“Absolutely love this car insurance company value for money…everything is explained and well set out ..they deliver what they say all my documents are always sent on time with easy layouts to read and process..cheap and affordable insurance which is a must”

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Posted 2 years ago

“easy ,price, service ,free gifts”

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Posted 2 years ago

“Very helpful clear 💯 😊 happy”

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Posted 2 years ago

“Right price good customer service and and you can talk to someone about your policy.”

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Posted 2 years ago

“Happy the way the renewal was done no hassle.”

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Posted 2 years ago

“It was easy to do and helpful with this.”

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Posted 2 years ago

“Ok great superb wonderful marvouless”

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Posted 2 years ago

“Being a pensioner,price and value is priority, and having faith you will get the help you need. I have not needed to call for help yet, but have faith they will look after there customer.”

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Posted 2 years ago

“Excellent value and efficient service.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,169 reviews