Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,163 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,163 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service no over inflated prices”

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Posted 1 year ago

“Good customer service, fair prices and prompt attention.”

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Posted 1 year ago

“Good price, like monthly thank you texts”

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Posted 1 year ago

“They were professional and very helpful.”

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Posted 1 year ago

“Very competitive prices, have been with Dial Direct for about 6 years , never had any problems with them.”

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Posted 1 year ago

“We’ve dealt with them for many years and always found them to be most helpful. Accommodating to our needs, particularly so as pensioners in this economic climate. I’d like to say thank you to them.”

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Posted 1 year ago

“My 2nd year with having Car insurance with Dial Direct & again, a great service / Policy at a great competitive price, but the best satisfaction of all, on the day of my renewal was the Agent I spoke with (I cannot remember his name sad to say) & he was excellent, friendly & efficient.........10/10”

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Posted 1 year ago

“Found your advisor very helpful and friendly. Could not flaut him.janetquantrill@hotmail.co”

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Posted 1 year ago

“Friendly and efficient staff with excellent service”

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Posted 1 year ago

“Absolutely brilliant couldn't help me enough. Great people. Thanks.”

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Posted 1 year ago

“I've recently renewed my car insurance with Direct Dial, excellent friendly service and they matched other quotes.”

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Posted 1 year ago

“Renewal quote good and very easy to sign up👍 The best test of an insurance company is how they deal with a claim. No experience of this yet thank God 🙏👍”

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Posted 1 year ago

“Always pleasant and willing to help you get the best policy for you”

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Posted 1 year ago

“Haven't had to claim. Easy to get cover with no nonsense or hassle just covered from the date requested”

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Posted 1 year ago

“Quick and simple to insure my car for another year but obviously the prices have gone up everywhere and I was offered a better price than others so decided to stay .”

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Posted 1 year ago

“Was simple to renew”

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Posted 1 year ago

“with Dial Direct I do have a peace of mind.”

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Posted 1 year ago

“Excellent service and great value.”

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Posted 1 year ago

“Although the 2nd year premium was up it was still cheaper than alternative quotes. Not had to have any more dealings so can't comment on that.”

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Posted 1 year ago

“First class service”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,163 reviews