Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,055 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With insurances going up generally this year I was pleased with your service when I enquired about reducing my quote to a more affordable comparable amount so that I could stay with you for another 12 months. Thank you.”

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Posted 1 year ago

“I have used dial direct for a number of years and they always find the best price with the best level of cover. Contacting them is easy and accessing your documents when needed is very handy with the customer portal.”

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Posted 1 year ago

“2nd year with you. Great price year 1 and cheaper in year 2. Easy to renew with reminders before. Great service.”

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Posted 1 year ago

“Actual people at customer service who are knowledgeable and professional and who are willing to reward long time customers so always the best renewal price , please no ‘bots’”

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Posted 1 year ago

“Always been happy with the service & price. Would recommend.”

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Posted 1 year ago

“Great customer service and very good price”

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Posted 1 year ago

“you know the value when you have to claim. our claim when car damaged was both understanding carried out sympathetically and totally professionally and speedily to its satisfactory conclusion, 10/10”

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Posted 1 year ago

“Satisfied with outcome after a slightly lower price than what the this year's premium was originally offered without needing to change the policy. Saved having to spend hours searching through comparison sights.”

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Posted 1 year ago

“Prompt and reliable communication service. Easy to talk to if needed. No hassle, peace of mind motoring without the worry. That’s all I want and need. Bravo.”

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Posted 1 year ago

“Very good communication and fair pricing”

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Posted 1 year ago

“No hassel in renewing my car ins. A good deal sorted quickly.”

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Posted 1 year ago

“Very organised customer service .Keep you informed all the way .Remind you when payments going out .Good value and competitive on price .”

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Posted 1 year ago

“Nothing was a problem.”

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Posted 1 year ago

“"Basically there are at the end of the phone when needed. Prices are value for money and they are always there to talk over your renewal price "”

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(Van Insurance) - Posted 1 year ago

“Very good and like how you can pay monthly”

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Posted 1 year ago

“Customer service is faultless. Pricing excellent and I wanted my documentation in the post which was done extremely quickly.”

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Posted 1 year ago

“I have found Dial Direct very good for both this and last year's insurance. Amazed that for the first time in ages my renewal quote was cheaper than elsewhere! Simple to use website for documents too! Can't recommend enough!”

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Posted 1 year ago

“I have been a customer for a couple of years and have always had excellent service”

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Posted 1 year ago

“Second year with Dial Direct only a small price rise which is great easy to renew. I haven’t had any problems as yet do would recommend them”

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Posted 1 year ago

“Dual Direct have excellent customer service & go that bit further. 3rd year renewal and will more than likely, use them again.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,055 reviews