Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,055 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewal quote was only £20'ish more than last year so why change what isn't broken this is our 3rd year with Dial Direct very happy”

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Posted 1 year ago

“Renewal arrived promptly and the quote was only £40 increase on last year so was quite happy with that especially as we srebith elderly.”

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Posted 1 year ago

“Definitely the best cover I could get for the price.”

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Posted 1 year ago

“Customer service is first class and Dial Direct is easy to contact. I’ve been a loyal customer for many years and found them to be quick and efficient. My price this year for the maximum permitted (9 years) no claims bonus was higher than expected though probably due to the cost of living crisis. Other than that I’m a happy customer.”

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Posted 1 year ago

“good service”

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Posted 1 year ago

“good service”

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Posted 1 year ago

“No problems so far”

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Posted 1 year ago

“Everything went well thank you very much 😄”

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Posted 1 year ago

“So simple to renew,a few simple questions,paid on my card and asked for a paper copy which they sent out very quickly,excellent service from start to finish and an excellent price.Thank you Direct Dial”

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Posted 1 year ago

“Simple to renew, very competitive price too”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Great prices,good customer service,should have found Dial direct a long time ago.”

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Posted 1 year ago

“Price, easy renewal and user friendly website.”

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Posted 1 year ago

“Very easy to deal with I kept with Dial Direct for my car insurance for another year as my premium was hardly affected At last a firm who shows loyalty to existing customers”

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Posted 1 year ago

“Great service at a great price”

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Posted 1 year ago

“Easy to renew and at good value.”

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Posted 1 year ago

“Quick and efficient Happy customer”

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Posted 1 year ago

“Giving us as a customer who has used them over a long period a good price reflecting our no claims status.”

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Posted 1 year ago

“Been a customer for several years, easy to renew with competitive prices.”

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Posted 1 year ago

“2nd year with Dial Direct easy to renew & competitive price”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,055 reviews