Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,054 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,054 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate Website. No claims made so am unable to comment on that but the actual choosing my home insurance with Dial Direct was very easy online. Thank you”

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Posted 1 year ago

“Have been with Dial Direct for many years and found them competitively priced. Available to speak when needed especially around renewal time but able to view all documents on your online account. Recommended.”

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Posted 1 year ago

“I was due for renewal and was looking around. Dial direct were able to give me a brilliant quote.”

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Posted 1 year ago

“the renewing of my car insurance was very easy,well done”

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Posted 1 year ago

“As an elderly person I am very happy with my car insurance premiums Easy to get into contact with and I admit I have shopped around but have found nothing better than Dial Direct n”

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Posted 1 year ago

“Very good service, very good prices All you need many thanks.”

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Posted 1 year ago

“Always someone efficient and polite to talk to. But best of all best price around”

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Posted 1 year ago

“Excellent customer service good price”

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Posted 1 year ago

“They were polite and easy to talk to competitive prices.”

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Posted 1 year ago

“Very happy with Dial Direct. After having an extortionate renewal quote which I paid they phoned me with a new quote and gave me a rebate. I was very surprised and happy with the outcome.”

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Posted 1 year ago

“What I like about Dial Direct is that they kept the premium competitive. It is also easy to contact customer services who have always been very helpful. Luckily I haven't had any accident or problems in the past few years, so I don't know how that would be dealt with, but I am sure they will be helpful and clear.”

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Posted 1 year ago

“Good prices, easy to contact by phone and helpful staff.”

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Posted 1 year ago

“Excellent service good value for money”

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Posted 1 year ago

“Have been with Dial Direct for 7 years very happy with the service, helpful and friendly when I needed to contact them to add a driver/ change registration number on my van.”

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Posted 1 year ago

“Great service and I can speak to you..”

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Posted 1 year ago

“Great quick and easy, not the best value however happy with the service”

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Posted 1 year ago

“Made it easy and simple to get car insurance”

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Posted 1 year ago

“Excellent service at a very competitive price”

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Posted 1 year ago

“Competitive quotes, good communication, helpful and knowledgeable telephone staff”

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Posted 1 year ago

“Very easy renewal and much cheaper than other insurance quotes.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,054 reviews