Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,162 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,162 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been a customer for a number of years and am satisfied with my experience which is why I keep renewing through them. Great easy to use online system. Highly recommend.”

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Posted 1 year ago

“Easy to renew at sensible price”

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Posted 1 year ago

“Dial Direct offers good rates and great customer service what's not to like.”

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Posted 1 year ago

“Good price and easy and great service”

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Posted 1 year ago

“1 Reminded me my car insurance was due 2 simple renewal 3 The same policy was £20 cheaper than last year 4 excellent service”

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Posted 1 year ago

“Hassell free renewal at very reasonable priced quotes unlike previous insurers, who upped the cost considerably. I have been with dial direct now for 3 years and when receiving my renewal it's that reasonable I don't even check other insurers and I've never done that before. A++++++++++ service highly recommended.”

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Posted 1 year ago

“Good service and excellent deal as usual”

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Posted 1 year ago

“Renewal price was fair and close to other quotes although not the cheapest. However the service over the past few years from Dial Direct has been excellent and so I decided to stay with this company.”

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Posted 1 year ago

“Excellent company and the rates did not go up too much for renewal so decided to stay with them for another year.”

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Posted 1 year ago

“Excellent Customer Service from Dial Direct. I'm very pleased with them as a Company overall and the first time EVER I've been with a Company for anything who have offered me a decrease and lowered my monthly payments (without any instigation from me) - unheard of and for that reason I will be staying with them for my Car Insurance. If I was to say anything negative it would be that the excesses are a bit too high but other than that very happy.”

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Posted 1 year ago

“So easy to contact and excellent customer service and very competitive price for an existing and new customers.”

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Posted 1 year ago

“Pleasantly surprised to have a reasonable increase in premium compared to other companies, I always compare prices as it’s not prudent to just automatically renew and Dial Direct won hands down again. Well done and thankyou!”

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Posted 1 year ago

“Very happy with the service provided”

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Posted 1 year ago

“No problems every thing is easy and if i go to web site just do what i have and all done in afew minutes”

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Posted 1 year ago

“The practice of offering an extremely high autorenewal quote has been removed in recent years, although calling up each time (which is straight forward) still reduces the amount somewhat and allows the opportunity to ensure details etc. are up-to-date. Not many firms offer the type of insurance cover I require so appreciate there is the opportunity for a broker who has renewal options available.”

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Posted 1 year ago

“I have used this company for a few years now, the renewal premium is very competitive, and they seem to be on the ball with customer service. No complaints so far, happy to recommend them. Chris H.”

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Posted 1 year ago

“Always happy to help, have been with them for a few years now and always match other offers at renewal”

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Posted 1 year ago

“Really easy to navigate the site and buying was easy too.”

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Posted 1 year ago

“Have been with Dial Direct several years now. They are very competitive and it’s a the customer service is top rate.”

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Posted 1 year ago

“Wanted breakdown service, The lady answer the phone sort very quickley.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,162 reviews