First Insurance Reviews

Name: First Insurance
Rating: 3.64

3.6 Rating 400 Reviews

67 %

of reviewers recommend First Insurance

Company Reviews

Questions

Metrics

3.6

Based on 400 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks very understanding!”

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Posted 7 years ago

“Great service.”

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Posted 7 years ago

“First insurance £ very expensive Adrian flux same criteria half price”

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Posted 7 years ago

“Very helpful”

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Posted 7 years ago

“Friendly and helpful staff. No complaints, so far”

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Posted 7 years ago

“Very good speaking to Andy today, great customer service”

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Posted 7 years ago

“Very polite and ready to help. Today was my third call and finally someone who knows what he is doing solved my problem. Thank you Dimitris”

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Posted 7 years ago

“£65 admin fee to change address is extortionate!!! Won’t be renewing policy when it ends.”

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Posted 7 years ago

“All good, I received answers to my questions”

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Posted 7 years ago

“Helpful. Easy to deal with and virtually zero time on hold”

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Posted 7 years ago

“Good staff”

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Posted 7 years ago

“Excellent customer service with the question I had.”

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Posted 7 years ago

“The customer service team were very helpful and processed my request in a professional manner.”

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Posted 7 years ago

“operator was polite and efficient and to the point. the communication was succinct and clear, the only reason that i changed my insurer car policy was due to a misleading function function on search engine go compare.com. I fully intend to correct that next year.”

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Posted 7 years ago

“Andy G was fantastic in assisting me today considering I have not had the best experience with first insurance, he Defo is an attribute to the company!”

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Posted 7 years ago

“Dimitrious dealt with my insurance query today, he was smart, efficient and had arranged the changes to my policy within minutes .”

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Posted 7 years ago

“The price is a bit expensive but the guy I spoken today was brilliant and helpful about my ncb thanks”

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Posted 7 years ago

“Quick and efficient”

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Posted 7 years ago

“Polite, efficient and clear!”

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Posted 7 years ago

“Good company will definitely stay with them”

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Posted 7 years ago

First Insurance is rated 3.6 based on 400 reviews