First Insurance Reviews

Name: First Insurance
Rating: 3.67

3.7 Rating 396 Reviews

68 %

of reviewers recommend First Insurance

Company Reviews

Questions

Metrics

3.7

Based on 396 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

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“Friendly and helpful staff. No complaints, so far”

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Posted 6 years ago

“Very good speaking to Andy today, great customer service”

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Posted 6 years ago

“Very polite and ready to help. Today was my third call and finally someone who knows what he is doing solved my problem. Thank you Dimitris”

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Posted 6 years ago

“£65 admin fee to change address is extortionate!!! Won’t be renewing policy when it ends.”

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Posted 6 years ago

“All good, I received answers to my questions”

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Posted 6 years ago

“Helpful. Easy to deal with and virtually zero time on hold”

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Posted 6 years ago

“Good staff”

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Posted 6 years ago

“Excellent customer service with the question I had.”

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Posted 6 years ago

“The customer service team were very helpful and processed my request in a professional manner.”

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Posted 6 years ago

“operator was polite and efficient and to the point. the communication was succinct and clear, the only reason that i changed my insurer car policy was due to a misleading function function on search engine go compare.com. I fully intend to correct that next year.”

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Posted 6 years ago

“Andy G was fantastic in assisting me today considering I have not had the best experience with first insurance, he Defo is an attribute to the company!”

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Posted 6 years ago

“Dimitrious dealt with my insurance query today, he was smart, efficient and had arranged the changes to my policy within minutes .”

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Posted 6 years ago

“The price is a bit expensive but the guy I spoken today was brilliant and helpful about my ncb thanks”

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Posted 6 years ago

“Quick and efficient”

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Posted 6 years ago

“Polite, efficient and clear!”

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Posted 6 years ago

“Good company will definitely stay with them”

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Posted 6 years ago

“I found this company on go compare, they offered the cheapest quote. I filled out the details online then I called them. They were asking me loads of questions that I had already answered, and some very irrelevant questions like, "where do you work?" They had me on hold for 15 minutes, terrible. I decided to put down the phone and look elsewhere.”

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Posted 6 years ago

“Do not deal with this company. I have just cancelled my insurance with them after just 3 weeks. Firstly you cant get through to speak to them, no email or any direct easy contact. 2nd I sent all my documents as asked then received a text message saying they were cancelling my insurance unless I uploaded more information - that's it no telling me what I needed to upload and then when I called the customer service lady put the phone down on me! Really do not bother unless you are happy with poor communication and bad service.”

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Posted 6 years ago

“Terrible customer service, try to rip you off at every opportunity, therefore I strongly advice anyone thinking to choose FIST FOR INSURANCE, it is a big mistake.”

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Posted 6 years ago

“The adviser polina was very helpful, she sorted all the problems in a matter of 10 minutes where the others was keep given me the rong information and the next day was the same issue. They should have done things going instead of just sending a email and don’t knowing why to ask and who to ask and instead of asking my other insurance provider for it as I gaved their details months ago.”

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Posted 6 years ago

First Insurance is rated 3.7 based on 396 reviews