First Insurance Reviews

Name: First Insurance
Rating: 3.72

3.7 Rating 385 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

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3.7

Based on 385 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dimitrious dealt with my insurance query today, he was smart, efficient and had arranged the changes to my policy within minutes .”

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Posted 5 years ago

“The price is a bit expensive but the guy I spoken today was brilliant and helpful about my ncb thanks”

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Posted 5 years ago

“Quick and efficient”

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Posted 5 years ago

“Polite, efficient and clear!”

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Posted 5 years ago

“Good company will definitely stay with them”

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Posted 5 years ago

“I found this company on go compare, they offered the cheapest quote. I filled out the details online then I called them. They were asking me loads of questions that I had already answered, and some very irrelevant questions like, "where do you work?" They had me on hold for 15 minutes, terrible. I decided to put down the phone and look elsewhere.”

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Posted 5 years ago

“Do not deal with this company. I have just cancelled my insurance with them after just 3 weeks. Firstly you cant get through to speak to them, no email or any direct easy contact. 2nd I sent all my documents as asked then received a text message saying they were cancelling my insurance unless I uploaded more information - that's it no telling me what I needed to upload and then when I called the customer service lady put the phone down on me! Really do not bother unless you are happy with poor communication and bad service.”

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Posted 5 years ago

“Terrible customer service, try to rip you off at every opportunity, therefore I strongly advice anyone thinking to choose FIST FOR INSURANCE, it is a big mistake.”

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Posted 5 years ago

“The adviser polina was very helpful, she sorted all the problems in a matter of 10 minutes where the others was keep given me the rong information and the next day was the same issue. They should have done things going instead of just sending a email and don’t knowing why to ask and who to ask and instead of asking my other insurance provider for it as I gaved their details months ago.”

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Posted 5 years ago

“FIRST INSURANCE!? All I can say is...... It’s THE WORST company.”

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Posted 5 years ago

“Con men. Cancelled a policy 1 month in without notice. Was told policy would be cancelled within 2 days by email on a Saturday morning. Their offices not open it would be too late to do anything. Claimed it was cancelled because hadn’t provided a marriage certificate which they claimed they requested but had no email or texts etc requesting this, plus what the hell do they need that for. Already had all necessary proof of address etc. Basically came to the point where they said there was nothing could be done except open a new policy and would loose almost the entire deposit after fees, meaning I paid £400 for 1 months insurance. Totally convinced that this was entirely deliberate in order to scam the deposit from us. Not taking this lying down and will be pursuing through all means possible. Total con. Furious”

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Posted 5 years ago

“Sent me documents and charged me for cover they never put in place, fraud”

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Posted 5 years ago

“First insurance is always willing to help their customers at all time. And if you’re going through financial crisis their there to help.”

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Posted 5 years ago

“Easily the worst customer service EVER, got everything wrong and even after my cover expired they tried claiming money from my account. Gave me one price then added things I didn't want. NEVER EVER AGAIN EVER!”

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Posted 5 years ago

“Terrible customer service, try to rip you off at every opportunity.”

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Posted 5 years ago

“Total rip off. Was insured for 3 weeks and cancelled. I paid £400 deposit. The underwriters only charged £118 for the period on cover and first insurance took the rest in fees/charges. And are now chasing me for another £150 threatening with court action. Avoid at all costs. Terrible company”

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Posted 5 years ago

“Avoid at all cost. First was the cheapest insurer on a comparison website. Had to phone prior to starting policy, that should’ve told me then that this wasn’t right (never had to do this in the many years I’ve used the comparison website). The female on the phone tried every tactic to sell me legal cover. When she finally realised I wasn’t going to take it, she then told me my excess would be different than that quoted. I told her that wasn’t what I was quoted for. The females mode suddenly changed from terrible to absolutely shocking. She stated that “I take you don’t want the insurance then”. Can’t believe we still manage to get this customer service in this day and age. You have been warned.”

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Posted 5 years ago

“Happy birthday John”

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Posted 5 years ago

“Excellent and professional customer service from Sam. He was able to spot a small mistake in the application that could have increased my premium. He also found me even cheaper quote the on the website. Definitely, it is is worth talking to them after your application on line.”

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Posted 5 years ago

“The company think they have a clame on your no clames that you have built over the years an will not give you prof of them to insurer another car whilst still having a insured car with them at the same time the company is a complete joke”

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Posted 5 years ago

First Insurance is rated 3.7 based on 385 reviews