First Insurance Reviews

Name: First Insurance
Rating: 3.72

3.7 Rating 385 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

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Metrics

3.7

Based on 385 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steve was exceptionally helpful today. Professional and knowledgeable. Many Thanks - excelled experience.”

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Posted 5 years ago

“excellent service received by Dimitrios”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“Georgia was extremely helpful and her service was excellent.”

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Posted 5 years ago

“Amber from customer service has been a star, she has chased up an issue I had and made sure she kept in contact to keep me informed of the progress, she is one in million, outstanding communication skills and excellent customer service. I would like to nominate her if you you have any customer service awards.”

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Posted 5 years ago

“Dimitrios was extremely efficient and helpful”

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Posted 5 years ago

“Hi i was amazed at tge service received from neil he was very pleseant and handled my call professionally and sorted setting my direct debit up to new bank account and also to swap my insurance from one car to another so thankyou neil for doing your job with pride.”

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Posted 5 years ago

“Very pleased with the service received from Georgia. She was quick and attentive in her duties. Sadly the scripted text the operators must read out is far too long. Not only proving irritating for the customer but seemingly it must also for the operator. Being new to this insurance company, I would recommend their services with the interaction I have had to date.”

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Posted 5 years ago

“Very pleased”

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Posted 5 years ago

“very clear easy to talk to and helped fantastically”

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Posted 5 years ago

“I would just like to say that your adviser Amber Hussey, is a absolute asset to your organisation. Amber is very helpful and friendly it was a pleasure speaking with her. Keep up the good work Amber. Kind regards J M Clarke”

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Posted 5 years ago

“By providing good quality understanding of my query,and being able to solve my request. Thank you. Kind regards Marie Harrison.”

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Posted 5 years ago

“I was quite stressed before my call, I had a few issues to sort but Amber took charge of everything and got it sorted. She was polite knowledgeable and efficient. Thanks Amber!”

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Posted 5 years ago

“Very good and informative service provided throughout”

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Posted 5 years ago

“Very good customer service .”

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Posted 5 years ago

“Andy G was great to speak to get my NCB paper work sent over, but wasn’t impressed with the cancellation of my policy. Come to get another policy with them and it had more than doubled for the 12 months”

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Posted 5 years ago

“Excellent experience on the phone with AMBER today. She provided friendly and competent customer service, consistent with all my telephone-based experiences with this company.”

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Posted 5 years ago

“your representative AMBER delivered an exceptional service , she listened asked open questions gathered information and resolved all my issues a first class lady”

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Posted 5 years ago

“Spoke to Amber, she was very polite and knowledgable, was able to assist me straight away an address my concerns and issues, thank you”

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Posted 5 years ago

“Very helpful & advice was good”

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Posted 5 years ago

First Insurance is rated 3.7 based on 385 reviews