First Insurance Reviews

Name: First Insurance
Rating: 3.64

3.6 Rating 400 Reviews

67 %

of reviewers recommend First Insurance

Company Reviews

Questions

Metrics

3.6

Based on 400 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not on hold long adviser was extremely helpful and sorted out my problem quickly”

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Posted 7 years ago

“very helpful”

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Posted 7 years ago

“When I called to discuss a important issue regarding my car insurance, my call was answered quickly, efficiently and in a most helpful way. My problem was sorted withut any difficulty. Most impressed.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Amber was really helpful and so nice. She found a solution immediately. Really really was very impressed at how quick easy and pleasant the phone call was. Hope I get Amber next time. Thanks”

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Posted 7 years ago

“good service. dealt with query very well.”

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Posted 7 years ago

“Got through on the phone with no wait and my request was dealt with very quickly and easily.”

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Posted 7 years ago

“Would have been a "5" had it not been for; Text messages of cancellation in contrast to that which I was being told on the phone. And, Being told (last Thurs./Fri.) that I needed to get in touch with previous insurer that/where I was a listed driver, for the same vehicle, for info that actually already appears on the full policy documents which I'd advised I had/have in hand... And also, during the same conversation was told a letter was posted to me about the same. Then, in yesterday's (05/12/18) telephone conversation, of which "Hailey" was extremely helpful, was told that the same letter was posted only the day before (04/12/18), & that an email had also been sent to me regarding the letter, which I explained to "Hailey" I am yet to receive...(???)”

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Posted 7 years ago

“Great customer service and very helpful I spoke to Dimitrios Piperidis”

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Posted 7 years ago

“Excellent the agent was lovely and came up with a very good solution to a problem. Will defiantly stay with them.”

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Posted 7 years ago

“Good service for a change”

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Posted 7 years ago

“excellent service. dealt with my query in an efficient manner.”

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Posted 7 years ago

“I thought my experience was good. The agent had a good telephone manner and dealt with the issue”

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Posted 7 years ago

“The person on the phone was very helpful and polite.”

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Posted 7 years ago

“Dimitriou was really helpful and managed everything easly for us! thanks !”

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Posted 7 years ago

“Steve was exceptionally helpful today. Professional and knowledgeable. Many Thanks - excelled experience.”

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Posted 7 years ago

“excellent service received by Dimitrios”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Georgia was extremely helpful and her service was excellent.”

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Posted 7 years ago

“Amber from customer service has been a star, she has chased up an issue I had and made sure she kept in contact to keep me informed of the progress, she is one in million, outstanding communication skills and excellent customer service. I would like to nominate her if you you have any customer service awards.”

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Posted 7 years ago

First Insurance is rated 3.6 based on 400 reviews