First Insurance Reviews

Name: First Insurance
Rating: 3.64

3.6 Rating 400 Reviews

67 %

of reviewers recommend First Insurance

Company Reviews

Questions

Metrics

3.6

Based on 400 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a very good company to deal with.”

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Posted 9 years ago

“Jessica Fernandes was very helpful and sorted out my queries there and then. Very happy with the service.”

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Posted 9 years ago

“I just filed all information via go compare after click complete its direct me to phone call. Staff for first insurance told me its just verification question.I respond all question he asked. Nothing change what i fill on internet but he gave me £700 more quote than go compare.I also report them to go compare because of they waste my 45 minutes on the phone and try to cheat me!!! My advice for all do not choice this crook company.”

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Posted 9 years ago

“fantastic service. Good quote. Friendly and prompt customer service. Put my mind at ease with all of my concerns. Highly recommend A* Thank you”

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Posted 9 years ago

“delate with matter quickly when I had an accident car was supplied by you and money made avilable quickly for replacement car”

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Posted 9 years ago

“efficient @ easy”

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Posted 9 years ago

“I can not see my policy”

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Posted 9 years ago

“Do not trust!! Shoddy company who are interested only in selling you extras. Obtained a price via the internet but was then forced to call them before they would activate cover, only to be placed on hold for 10 mins while the operator "spoke to the underwriters". I was then told the excess had increased by 4x but the premium was still the same price "because the underwriters done you a nice little deal and thrown in some optional key care cover at £16". Absolute shysters - stay well clear!”

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Posted 9 years ago

“I would like to thank to Jessica for the prompt help with my enquire”

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Posted 9 years ago

“Time wasters. They shown on confused.com the smallest price on market and when you call them they increase your insurance with 1k. Please avoid this company or you will end up spending 1 hour for nothing.”

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Posted 9 years ago

“The service that I have received from the operators has always been good. Especially today when I dealt with a lady named Caitlin Allen. She was very attentive and resolved my issue quickly”

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Posted 9 years ago

“Shit company Do not use”

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Posted 9 years ago

“Total shit Stay away”

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Posted 9 years ago

“The most ignorant insurace company out there DO NOT USE Liars and thiefs Worst experience ever Full of 2 faced liars Stay well clear of this shit company”

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Posted 9 years ago

“I had a problem with my policy and Jessica Fernandes sorted it out very quickly and without any fuss, thanks”

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Posted 9 years ago

“amended registration plate on the policy and didnt charge for the change - helpful and polite”

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Posted 9 years ago

“Quick response time, easy and clear communication, sent link with easy guidelines for information requested. Many thanks!”

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Posted 9 years ago

“I uploaded my certificate for 3yrs no claims bonus, after almost 1 month I was sent an email to say they haven't got proof of 3 yrs & I should pay an additional £185.00. Really wish I hadn't chosen them, I will speak to them tomorrow then cancel if It's not rectified. Poor customer services. 😡😡😡😡”

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Posted 9 years ago

“The lady I spoke with on the phone was so helpful very polite, her voice was so clear and sweet, she did her best to find the best options for me and did not rush me in anyway, you need more like her..”

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Posted 9 years ago

“The adviser was effective and answered my quiery promptly.”

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Posted 9 years ago

First Insurance is rated 3.6 based on 400 reviews