First Insurance Reviews

Name: First Insurance
Rating: 3.64

3.6 Rating 400 Reviews

67 %

of reviewers recommend First Insurance

Company Reviews

Questions

Metrics

3.6

Based on 400 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just spoken with Hayley Lipscomb to change my cover over as I have a new car. She was really helpful and friendly and explained how just swopping cover was better than starting again as I have just over a month before my renewal date and earning a year of no claims. I've used First for my car insurance for a few years now and they always look for the best deal and have for me been the most competitive each time”

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Posted 9 years ago

“Jessica Fernandes was very helpful and dealt with my query very efficiently...”

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Posted 9 years ago

“Great service .. great advisors too. Extremely helpful”

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Posted 9 years ago

“first insurance is a very good company and whenever you have to call the advisors are very helpfull”

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Posted 9 years ago

“I found them from "compare the market", but as I call them, they wouldn't answer me; I called them 4 times and every time I got hanged down.”

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Posted 9 years ago

“To whom it may concern just wanted to let you know Anusha was wonderful and very helpful she is a credit to your company”

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Posted 9 years ago

“Good quick efficient service”

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Posted 9 years ago

“Alex and Stephen Davis could not have been more helpful and great to deal with. Excellent communication skills and a pleasure to deal with. Thank you”

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Posted 9 years ago

“Jessica was great help on the phone, ensuring all problems were solved and there was nothing else that needed sending/doing.”

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Posted 9 years ago

“Would just like to take the time out to recognise Caitlyn Allen and she has done in order to sort my policy with yourselves. Thankyou”

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Posted 9 years ago

“I was never told that even if I cancel within cooling off period I will have to pay £60 as admin charges. On complaining, I was told that its part of our T&Cs. Total rip off!”

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Posted 9 years ago

“The LIVE Chat was easiest way of communicating EVER - really good tool!!”

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Posted 9 years ago

“The customer service is great and the person I spoke to was so helpful and quick to sort out my issue.”

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Posted 9 years ago

“lady was very helpful”

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Posted 9 years ago

“Well, you haven't yet. Had policy for nearly 2 weeks and still cannot view my 'online portal'. first phone I made said she would re send the link- it never arrived. The phone call today- I was advised to email required documentation to documents@first.co.uk. I just hope that the documents are received in time and that I don't get charged for system/user error.”

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Posted 9 years ago

“Very helpful staff.”

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Posted 9 years ago

“Way way way way too many messages from you!! I just paid for my insurance I do not then want endless texts, calls and emails about no claims, direct debits and other things.”

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Posted 9 years ago

“The professional member of First Insurance company, Steve Davis helped me to change a car on my insurance.”

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Posted 9 years ago

“They didn't. But one amazing person called Taylor help sort out the mess the company had made.”

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Posted 9 years ago

“Everything was sorted fast and without any complications . Good company.”

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Posted 9 years ago

First Insurance is rated 3.6 based on 400 reviews