First Insurance Reviews

Name: First Insurance
Rating: 3.64

3.6 Rating 400 Reviews

67 %

of reviewers recommend First Insurance

Company Reviews

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3.6

Based on 400 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was called by first insurance by someone wanting more details regarding a no claims bonus mix up but instead of sorting the problem I was further confused.After calling back I was greeted by Sophie woodman who I have to say is the reason I've rated this insurance company a 5 star.The first person that did anything to help the situation.Thankyou Sophie.kind regards.Abul”

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Posted 9 years ago

“they were very efficient and attentive”

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Posted 9 years ago

“Lovely staff and very helpful”

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Posted 9 years ago

“I spoke with Hayley Lipscomb today regarding the current status of my car insurance (it is being renewed, and I had several questions!) and she was very friendly, understanding and above all, patient. I felt that my call was valued and that I was being given genuine help. Thank you, Henry”

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Posted 9 years ago

“I spoke with Hayley today and she sorted my quiery out swiftly. It's so easy to talk to someone. First Insurance is highly recommended”

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Posted 9 years ago

“I was very impressed with how helpful the lady was on the phone to me . I would recomend this company to everyone.”

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Posted 9 years ago

“I've never heard of first insurance before, but it's so easy to talk to someone and get things sorted asap. Highly recommended”

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Posted 9 years ago

“Friendly concise service and helped out where other policy providers failed with sorting out NCD from company car use etc.”

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Posted 9 years ago

“Ms Sophie Woodman was really helpful to me this afternoon when making an inquiry. She even went out of her way to check the email and verify that it has been received”

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Posted 9 years ago

“Both Caitlyn and Matt on your 'Chat' line were extremely helpful and efficient in sorting out my problem with my car insurance. Basically, I had received a threatening letter from the DVLA, as no-one had informed me that my cover had expired and I was 'illegal'. Matt arranged for a colleague from 'Sales' to contact me and re-instate the cover, and my follow-up chat with Caitlyn regarding entry on to the MID system was handled politely and professionally. She even forwarded further documentation to put my mind at rest. Very well done to both, and many thanks.”

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Posted 9 years ago

“Documents like NCB gets from previous Insurer, like in my situation, I could have provided required other Insurers contact details + Insurance Number and you could have obtained your required information without me chasing both parties.”

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Posted 9 years ago

“Spoke with Caitlyn Allen vial your chat box. She was very helpful and friendly and sorted out my enquiry with speed and accuracy. Very please with her. Also spoke with a gentleman earlier in the morning by phone to sort out my new policy, again very happy, just sorry I did not quite catch his name.”

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Posted 9 years ago

“Answered the phone quickly and were polite and efficient.”

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Posted 9 years ago

“I came to them from one of the comparison websites. The price wasn't any different than on the comparison website. After thorough research I decided to go with them. I was surprised after receiving policy details that it excludes commuting!! Who in their right mind would buy insurance without it ?? Anyway, called them the next day and they have provided me with an "updated" insurance certificate that includes commuting. While they changed it without additional costs to me make sure everything is correct and ask everything before commiting to it. Their sales person will talk very quickly for you to miss crucial details (may depend on the person), tell them to slow down... While it was quite cheap next time I will be more careful...”

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Posted 9 years ago

“Total con money supermarket should ditch these guys. Won't give me the policy for what they quoted and then threatened to take my payment from my card without my permission as they had my card details stored on there website database from when I tried to pay online. Which it won't actually do totally coned. Scum bag fat cat getting rich ripping hard working people. Hope karma bores you out.”

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Posted 9 years ago

“Don't trust this company they will increase your premiums for no reason.”

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Posted 9 years ago

“Do not go with them. They came up cheapest on a comparison site, but after waiting hours for a call to give out all the details I had entered on said site the price went up 20%, they want every document you have going to be uploaded. No other company I have been with is this bad. It's not worth the hassle and isn't cheaper.”

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Posted 9 years ago

“Price came up the cheapest on a comparison website so went ahead with putting card details in to then receive a message saying someone would call to get it set up and I wasn't insured until I spoke with someone. I called them as I needed to use my van early the following day (it was 6pm). After being on hold for what felt like forever I finally got to speak with someone. He didn't ask me any of the questions which were stated in the email. Eventually he was telling me the price would go up due to my 'no claims' I don't have any no claims nor did I say that I did! I told him of the price was increasing then I wasn't interested in pursuing it so the guy hung up on me. DON'T EVEN BOTHER! PAY THE EXTRA WITH A BETTER COMPANY AS YOU'RE GOING TO GET CHARGED IT ANYWAY!”

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Posted 9 years ago

“DO NOT USE abusive staff these are con artists”

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Posted 9 years ago

“Price was good”

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Posted 9 years ago

First Insurance is rated 3.6 based on 400 reviews