First Insurance Reviews

Name: First Insurance
Rating: 3.67

3.7 Rating 396 Reviews

68 %

of reviewers recommend First Insurance

Company Reviews

Questions

Metrics

3.7

Based on 396 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how First Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being with first insurance for 5 years I went renew my policy today and I was left with a very unhelpful person on the phone who wasn't willing to give me any discount. All they wanted me was to renew on a more expensive policy and didn't care about helping me in anyway so I'll have to move company where people actually care.”

Helpful Report

Posted 8 years ago

“False advertising. This company came up as my cheapest insurance on all of the price comparison websites and as others have said, after putting in my card details I still had to wait for someone to call me before my policy could start. When I was called the following day the man went through all of my details which were all correct, however the price of insurance went up by £300 even though nothing had changed. He could not give me a reason for this and tried speaking to his supervisor to see if he could bring the price down but he could not. I went back to searching through the different price comparison websites, with the same details, and First for Insurance were still my cheapest option and even cheaper than before.”

Helpful Report

Posted 8 years ago

“I took out insurance for the year, sold the car within the first month as my wife and I are divorcing, we have a terminally ill child and things just haven't worked out. I was told about the £60 fee for cancellation and 10% charge that First take if cancelled. Then you have the underwriters (in my case) 1/12 fee. So I paid them £650 and they are trying to give me back £330 after I insured the car for 16 (yes!!!! 16) days! This company is the epitome of UK "Terms and Conditions" which were NOT EVER explained in that detail. I was told as I described above and they tried to pu this one over us. I am waiting for their manager to call me, it better be good" You have been warned!”

Helpful Report

Posted 8 years ago

“Not problem at all with you”

Helpful Report

Posted 8 years ago

“After inputting all the correct data through comparethemarket website, I received a quote of £1,247.92. It redirected me to First for insurance's website to complete the order. I have inputted my debit card details and confirmed all the correct details. I received an email afterwards stating that my policy is ready to process, however it stated that either someone is going to call me back or I should call them immediately. I then received a call at 08:32 from 01344 987640 and spoke with David from First for insurance. David took all the details again despite me inputting them on their website. David now quoted me in excess of £2300 for a policy whereby none of the details were altered. You do the maths.....”

Helpful Report

Posted 8 years ago

“Cheap and very helpfull”

Helpful Report

Posted 8 years ago

“yes very happy. very good customer services”

Helpful Report

Posted 8 years ago

“The person who i had the phone call with was called asvoldo I think. He was very helpful and made it easy to understand and go ahead. Good service all round”

Helpful Report

Posted 8 years ago

“Took time to make sure that everything was correct and understood.”

Helpful Report

Posted 8 years ago

“Quoted £990 online but unable to complete online. Phoned them and went through all details again, suddenly price went up to £5000! What a waste of time!”

Helpful Report

Posted 8 years ago

“Worst company I have ever used. Caught them out many times with pricing where they lack consistency and transparency. Sales staff are rude and clearly need sales training. If they know you want to cancel insurance they will simply increase the cancellation fee for doing so each time you call. I wouldn't go anywhere near them...”

Helpful Report

Posted 8 years ago

“Worst Insurance group I have ever used. Complete rip off. A lot more expensive than other insurers. Half of the team have an attitude when they are speaking to you with a serious lack professionalism. Would never use them again.”

Helpful Report

Posted 8 years ago

“I feel jack's manner is all thats important. The company is competitive but with employees like jack First Insurance will always be a cut above the rest. After my experience today i trust First Insurance and will continue as a customer for a long time yet.”

Helpful Report

Posted 8 years ago

“Quotation given online, no method of paying online which means having to phone them up! Took 25 mins to be connected to an operater (not good if your trying to purchase insurance) Once through to an operater I had legall cover added for £30 per year just to then be told that the price of the policy had rose by over £200 even though all my details were correct and had not changed! Complete rip off company offer good prices just to change them when you try to purchase (they make their money on the very long phone calls that charge top rate)”

Helpful Report

Posted 8 years ago

“I was tardy in sending on my paperwork, mainly through a lack of understanding and working away. The underwriters were ready tp cancel but Caitlyn Allen went above and beyond to sort it out for me. Many thanks First insurance!”

Helpful Report

Posted 9 years ago

“Gave the advisor the correct information at the start. 3 months later I get an email so I called then up. They tell me that I gave the wrong information. After listening to the call their story is different 5 mine. They are liars. Stay well clear of these conns.”

Helpful Report

Posted 9 years ago

“I would say run as fast as you can when this company quotes. I found this company thu confused.com for my husband's car.my husband has nil ncb I input this information on to the system and i called to take up the policy it took the advisor 40 mins to set up the policy dispite all the information been fill in by me . Apparently they gave my husband a discount which I was not told about when taking out the policy . I can't proven proof he was on my policy for 4 years as I don't keep my old insurance paperwork and the company I'm was with are being funny about giving out these information . So emailed them to explain was only told I need to prove proof or the price won't be valid . What they don't know is I'm a ex insurance broker and will be taking them to fca for mis selling a policy .”

Helpful Report

Posted 9 years ago

“I am glad to be part of your company and thanks for by sow fast and sow patient. Good luck”

Helpful Report

Posted 9 years ago

“Thank you best insurance company”

Helpful Report

Posted 9 years ago

“I had an issue with my van insurance after my first month, I called many times to try and get it sorted and didn't get very far,then I spoke to a member of the customer service team called phillip fitzsimons who was really helpful and genuine on the phone. Within an hour of speaking to him he had my insurance back up and running. Very professional service from him and very grateful that him and his team were able to sort out the mistake that was made without any extra cost to myself.”

Helpful Report

Posted 9 years ago

First Insurance is rated 3.7 based on 396 reviews