First Insurance Reviews

Name: First Insurance
Rating: 3.67

3.7 Rating 396 Reviews

68 %

of reviewers recommend First Insurance

Company Reviews

Questions

Metrics

3.7

Based on 396 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They provided me with a quote online, I went ahead and bought the policy. They then sent me an email to tell me i'm not insured until someone phones me. During the phone call they went through all the information i provided and even tho it was exactly the same as I had done online they increased the quote by £800. complete waste of time!”

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Posted 8 years ago

“The young lady on the phone was very helpful and dealt with my query very efficiently.”

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Posted 8 years ago

“the women i spoke with was a great help and sorted everything that i needed and gave me the best info ,,,, many thanks”

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Posted 8 years ago

“Do not insure yourself with this company. In the short time I was with them I got cut off 4 times and only managed to speak to someone when I pressed the option for new customers (which was answered in seconds). Misleading quotes Whether you cancel the policy within 1 minute for 14 days you incur an £85 charge. 38% interest rate on pay monthly policies And all other fees for changes are astronomical. Avoid like the plague.”

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Posted 8 years ago

“Jess was friendly knowledgeable and polite and listend to my query. Call was answered promptly and Jess went away to find out the answer and agreed a call back that was convenient to me.”

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Posted 8 years ago

“Misleading quote led me to this company. I'm very disappointed that first insurance gives false prices and then two weeks later pretend that the details have changed to double the original quote. Nothing has changed. If someone was of a trusting and vulnerable disposition, I could easily see how first insurance could exploit this for their advantage. If anyone is thinking of using this company as a broker, I would strongly recommend that they have a look at the genuine reviews further down the page detailing what you can expect from this company. And Im not talking about the dubious 5 star ratings. I expect they come from Bracknell. You have been warned”

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Posted 8 years ago

“Jessica sounds fit on phone that will be all”

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Posted 8 years ago

“Once again so pleased with the device I received today 1st class many thanks”

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Posted 8 years ago

“Very professional and helpful service.”

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Posted 8 years ago

“Extremely happy and satisfied because the advisor was clear and assured me that I could get help due to having financial difficulties”

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Posted 8 years ago

“Friendly and helpful”

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Posted 8 years ago

“Staff was very professional 1st class.”

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Posted 8 years ago

“I have found the majority of the telephone receptionists to be rude and patronising.”

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Posted 8 years ago

“excellent service .polite. and helpfull”

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Posted 8 years ago

“Fantastic customer service”

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Posted 8 years ago

“Did not take to long to get in touch with somebody”

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Posted 8 years ago

“I was called by first insurance by someone wanting more details regarding a no claims bonus mix up but instead of sorting the problem I was further confused.After calling back I was greeted by Sophie woodman who I have to say is the reason I've rated this insurance company a 5 star.The first person that did anything to help the situation.Thankyou Sophie.kind regards.Abul”

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Posted 8 years ago

“they were very efficient and attentive”

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Posted 8 years ago

“Lovely staff and very helpful”

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Posted 8 years ago

“I spoke with Hayley Lipscomb today regarding the current status of my car insurance (it is being renewed, and I had several questions!) and she was very friendly, understanding and above all, patient. I felt that my call was valued and that I was being given genuine help. Thank you, Henry”

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Posted 8 years ago

First Insurance is rated 3.7 based on 396 reviews