First Insurance Reviews

Name: First Insurance
Rating: 3.67

3.7 Rating 396 Reviews

68 %

of reviewers recommend First Insurance

Company Reviews

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3.7

Based on 396 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Miss information on phone caused me to loose my no claims as I was told wrong infomation not happy with the service either”

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Posted 9 years ago

“Very happy with the help got today from Steve amazing phone manure calm me down and help me with my problem thank you”

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Posted 9 years ago

“Hi, I would just like to to thank Philip fitsimmons for his manner and expertise in dealing with my insurance matters, I could not have asked for a more punctual professional service Philip certainly made what I felt was going to be a complicated matter into a very uncomplicated matter, down to the fact that his work skills were perfect,conversation manner and advice, clearly a massive asset to first insurance Thankyou Regards R. Graham”

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Posted 9 years ago

“Very friendly, useful, accessible and approachable team of people, who removed a lot of pain from my search for a new car insurance. I have only used them for the last two days, but so far so good.”

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Posted 9 years ago

“Great communication with member of staff on the phone. Very polite and detailed regarding insurance policy and support.”

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Posted 9 years ago

“where do i start opened a policy up with these over a year ago (big mistake) started this policy on a vauxhall zafira had it a year in which time didnt recieve any paperwork from first insurance , as i was getting to the end of my policy i decided to sell the zafira and get a new car only to find that first insurance had auto renewed the policy for the zafira which i no longer owned. as a result of this i am now stuck with a policy that they expect me to pay for cancellation even though i did not get notified or anything when renewing. now on to my new car saab 9 3 2.3 convertable i wanted to insure my saab with them so called them before i bought it they told me £80 a month now i bought the car 4 hours later price is suddenly 107 a month? anyway i decided to do a quote with someone else who i priced me £57 a month for 2 cars my saab and my 1.9 diesel passatt compared to first insurance's price of £192 a month only thing is aviva who were excellent and very cheap priced me £57 a month want proof of no claims which is fair enough but first insurance are refusing to send them in the post. only positive thing about first insurance they are quick to renew actually super quick as its automatic without the customers permision and quick taking payment apart from this i can only assume they are called first insurance because they won 1st place award for worlds worst insurance company.”

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Posted 9 years ago

“Very helpful and informative”

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Posted 9 years ago

“Process seemed very long winded especially after having filled out all relevant information online.”

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Posted 9 years ago

“Straight to the point and a quick renewal”

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Posted 9 years ago

“They were quick and easy at insuring my car, no stress at all and the chap on the phone was delightful.”

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Posted 9 years ago

“Was quick and easy to renew my policy. The team were very helpful, and the price was reasonable. Would recommend”

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Posted 9 years ago

“Helpfull and clear member of staff.. efficient and polite.. thank you”

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Posted 9 years ago

“I was very pleased with the way my request for insurance was dealt with, Thank you!”

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Posted 9 years ago

“EXCELLENT SERVICE”

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Posted 9 years ago

“Excellent”

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Posted 9 years ago

“Hassle free application. Polite staff”

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Posted 9 years ago

“The insurance adviser i spoke with was very helpful in explaining all the important stuff and very helpful with getting myself insured today and i feel i have got a great Deal from this company for my insurance. Thanks”

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Posted 9 years ago

“Customer service was very good”

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Posted 9 years ago

“Must to have just in case”

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Posted 9 years ago

“very concise service overall.”

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Posted 9 years ago

First Insurance is rated 3.7 based on 396 reviews