First Insurance Reviews

Name: First Insurance
Rating: 3.64

3.6 Rating 400 Reviews

67 %

of reviewers recommend First Insurance

Company Reviews

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3.6

Based on 400 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would say run as fast as you can when this company quotes. I found this company thu confused.com for my husband's car.my husband has nil ncb I input this information on to the system and i called to take up the policy it took the advisor 40 mins to set up the policy dispite all the information been fill in by me . Apparently they gave my husband a discount which I was not told about when taking out the policy . I can't proven proof he was on my policy for 4 years as I don't keep my old insurance paperwork and the company I'm was with are being funny about giving out these information . So emailed them to explain was only told I need to prove proof or the price won't be valid . What they don't know is I'm a ex insurance broker and will be taking them to fca for mis selling a policy .”

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Posted 10 years ago

“I am glad to be part of your company and thanks for by sow fast and sow patient. Good luck”

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Posted 10 years ago

“Thank you best insurance company”

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Posted 10 years ago

“I had an issue with my van insurance after my first month, I called many times to try and get it sorted and didn't get very far,then I spoke to a member of the customer service team called phillip fitzsimons who was really helpful and genuine on the phone. Within an hour of speaking to him he had my insurance back up and running. Very professional service from him and very grateful that him and his team were able to sort out the mistake that was made without any extra cost to myself.”

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Posted 10 years ago

“Miss information on phone caused me to loose my no claims as I was told wrong infomation not happy with the service either”

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Posted 10 years ago

“Very happy with the help got today from Steve amazing phone manure calm me down and help me with my problem thank you”

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Posted 10 years ago

“Hi, I would just like to to thank Philip fitsimmons for his manner and expertise in dealing with my insurance matters, I could not have asked for a more punctual professional service Philip certainly made what I felt was going to be a complicated matter into a very uncomplicated matter, down to the fact that his work skills were perfect,conversation manner and advice, clearly a massive asset to first insurance Thankyou Regards R. Graham”

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Posted 10 years ago

“Very friendly, useful, accessible and approachable team of people, who removed a lot of pain from my search for a new car insurance. I have only used them for the last two days, but so far so good.”

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Posted 10 years ago

“Great communication with member of staff on the phone. Very polite and detailed regarding insurance policy and support.”

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Posted 10 years ago

“where do i start opened a policy up with these over a year ago (big mistake) started this policy on a vauxhall zafira had it a year in which time didnt recieve any paperwork from first insurance , as i was getting to the end of my policy i decided to sell the zafira and get a new car only to find that first insurance had auto renewed the policy for the zafira which i no longer owned. as a result of this i am now stuck with a policy that they expect me to pay for cancellation even though i did not get notified or anything when renewing. now on to my new car saab 9 3 2.3 convertable i wanted to insure my saab with them so called them before i bought it they told me £80 a month now i bought the car 4 hours later price is suddenly 107 a month? anyway i decided to do a quote with someone else who i priced me £57 a month for 2 cars my saab and my 1.9 diesel passatt compared to first insurance's price of £192 a month only thing is aviva who were excellent and very cheap priced me £57 a month want proof of no claims which is fair enough but first insurance are refusing to send them in the post. only positive thing about first insurance they are quick to renew actually super quick as its automatic without the customers permision and quick taking payment apart from this i can only assume they are called first insurance because they won 1st place award for worlds worst insurance company.”

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Posted 10 years ago

“Very helpful and informative”

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Posted 10 years ago

“Process seemed very long winded especially after having filled out all relevant information online.”

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Posted 10 years ago

“Straight to the point and a quick renewal”

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Posted 10 years ago

“They were quick and easy at insuring my car, no stress at all and the chap on the phone was delightful.”

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Posted 10 years ago

“Was quick and easy to renew my policy. The team were very helpful, and the price was reasonable. Would recommend”

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Posted 10 years ago

“Helpfull and clear member of staff.. efficient and polite.. thank you”

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Posted 10 years ago

“I was very pleased with the way my request for insurance was dealt with, Thank you!”

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Posted 10 years ago

“EXCELLENT SERVICE”

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Posted 10 years ago

“Excellent”

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Posted 10 years ago

“Hassle free application. Polite staff”

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Posted 10 years ago

First Insurance is rated 3.6 based on 400 reviews