Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Automatic renewal is sneaky and wrong. I am very disappointed with this company.”

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Posted 8 years ago

Hello,? I'm sorry that this process has caused some frustration. The automatic renewal is in place to reduce the risk of policyholders possibly forgetting about the renewal and driving uninsured once the policy ends. This is the alternative to cancelling the policy once the policy reaches it's end and run the risk of an accident occuring with the parties involved not being covered. You can always contact the team to remove the automatic renewal anytime during the policy year -Theo

Posted 6 years ago

“I had to phone once to enquire about price-this is the only time I ever spoke to a member of staff about the policy. They were extremely polite and helpful.”

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Posted 8 years ago

“Worst company ever the customer advisers are extremely rude. Each customer assistant says a different thing. My policy got cancelled after TWO warnings (which was my time of day driving) however my policy states three warnings. They cancelled my policy and charged me a £210 cancellation fee. Once again the customer assistants are VERY RUDE.”

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Posted 8 years ago

“Superb friendly staff and insurance easy complete”

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Posted 8 years ago

“I have always found them to be helpful and professional”

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Posted 8 years ago

“Absolutely brilliant. Always polite and extremely helpful!”

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Posted 8 years ago

“always quick service and when i asked for a copy through the post, always comes accrately, second year and cant fault them.”

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Posted 8 years ago

“Would recommend. Done everything that was needed the only thing is I got phones saying I had been in a crash when I haven't and my car was fine therefore I think the black box is too sensitive at times. But once you explain it's ok”

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Posted 8 years ago

“Low cost and reduced after a year of good driving, also got bonus rewards for staying with them”

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Posted 8 years ago

“In 27 years of driving I have not had as much hassle when taking out the policy wanting all sorts of info no other insurance company ever wanted. I HAVE NOT RENEWED MY POLICY WITH YOU AND YOU HAVE SENT AN EMAIL SAYING I HAVE. I THINK THIS MAKES MY POINT HOW POOR THIS COMPANY IS!! Would I used Hastings again No.”

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Posted 8 years ago

Hi Sandra,?? I'm really sorry you weren't pleased with the service we offer. If your policy has auto-renewal on and you have gone elsewhere, just let the team know and we will cancel it for you?? ~Joe

Posted 6 years ago

“They were easy to deal with”

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(Car Insurance) - Posted 8 years ago

“Could make it easier to view policy, either via post or email”

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(Car Insurance) - Posted 8 years ago

“Would give it zero - but no option for that. Fitted to my daughter’s 12 month old car on the basis that she’d only do 3000 a year as she parks at station to get to uni. After 6 weeks - flat battery. Kia tested battery with and without black box - black box draining battery as it’s a permanent live and she’s not doing enough mikes to recharge battery. Hastings disagree - must be a faulty box, send a new one. 4 weeks later - same problem! Now the advice is “drive it more!” It was a policy limited to 3k! Now it’s flat whenever she wants to drive it and the other option they’ve offered is to cancel the policy and pay for one that has a box fitted by a technician which is linked to the ignition. Unbelievable customer service- and NOT in a good way!”

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Posted 8 years ago

“Car insurance is the cheapest I've found.”

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Posted 8 years ago

“The customer service was very good, any time I had any questions I would phone straight through without a wait and my question would be answered straight away, the only issue is I feel the black box score doesn't update frequently enough and maybe not too accurate.”

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Posted 8 years ago

“Brilliant customer service, amazing renewal price, would never go to another insurance company!”

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Posted 8 years ago

“decent but ridiculously expensive to add an address to the policy. ?1700? When my policy itself was only ?1100. A joke”

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Posted 8 years ago

Hello, I'm sorry to hear that we couldn't be more competitive on this occasion. The address is a rating factor and as a result it can affect the premium. I appreciate that it resulted in an increase on this occasion and that this is rarely a welcome change -Theo

Posted 6 years ago

“Price was very competitive and was a very straight forward process to renew”

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Posted 8 years ago

“Only gave it a star because there was no zero star option. What an absolute con! Sold on the basis you can save money by 'safe' driving. Reality is 11 months in and I've never scored a point on braking. It's been permanently on zero. Explanation... I need to do less stop start driving. I live in a city, what am I supposed to do ignore the lights and rush hour traffic? My onboard computer tells me my average speed is 16 miles/hour. How on earth can my braking score be zero at that speed? Never dealt with a company who are so obnoxious about their product being perfect and the false results being my fault. Tempted to report them for fraud. How can I save money if it refuses to score my braking. Loads of reports of similar issues online. Avoid this product or use it for one year then go elsewhere!”

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Posted 8 years ago

“Pros Prices is good Customer service is good Cons The app and black box are overly sensitive in my opinion”

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Posted 8 years ago

Hello,? It's good to see that we were able to provide competitive prices and offer satisfactory customer service. We appreciate your review concerning the telematics box and we will bare this mind going forward. Thank you for taking the time to leave us some feedback and for choosing us as your insurance provider -Theo

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews