Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Amazing service, and very reasonably insurance price.”

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Posted 7 years ago

“Payments came out on time and had no problems”

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Posted 7 years ago

“Reducing price”

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Posted 7 years ago

“renewal price, and the fact that I was able to pay a few days later which helped me out.”

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Posted 7 years ago

“This is my second year with Hastings Direct SmartMiles and the first time, in a long time, that I?ve autorenewed my car insurance. From price, to box installation, the easy to use Dashboard and email communication, I have been nothing but impressed with the quality of service. Highly recommended.”

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Posted 7 years ago

“Helpful. Easy to solve problems with.”

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Posted 7 years ago

“I tried to cancel my policy and still you took a premium of my account. I no longer own the car but paid ?56 insurance for it - direct debit is now cancelled from my bank however this has left a bad taste.”

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Posted 7 years ago

I am sorry to hear you are dissatisfied. We charge our cancellation fees to cover the costs of administration and try to communicate these clearly at the point of sale. Details can be found in your T&C's. ~Connor

Posted 6 years ago

“Very polite and helpful on the phone. Made my insurance renewal process stress free!”

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Posted 7 years ago

“Wish there was a 0 star rating. Appalling to the point I'm considering legal action.”

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Posted 7 years ago

“My renewal was reduced by 5 percent”

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Posted 7 years ago

“Great communication and informative info re renewal via email. Staff very helpful and will certainly stay with the company”

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Posted 7 years ago

“Should be an option for zero stars.”

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Posted 7 years ago

“When renawal was sent had wrong driving score on took 6 days to sort it out and with a increase in score the price when up too. Then adviser just told me to go to a different company.”

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Posted 7 years ago

I am sorry to hear this. We aim to provide excellent customer service in every interaction, so it is disappointing to hear we have fallen short of those expectations. We will ensure this is fed back for future improvement. ~Connor

Posted 6 years ago

“We were very pleased with the price for my sons second year of driving. His insurance was halved. Hastings direct are easy to reach on the hone and the staff are very helpful.”

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Posted 7 years ago

“Pleased with the efficiency of renewing my policy but still can't get into the part where I can see how my driving is doing. Had a couple of passwords but neither worked.”

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Posted 7 years ago

“I would highly recommend hastings direct smartmiles! It enabled me to monitor my driving scores throughout the year, and having scored 80/100 overall, I received a huge discount at renewal. This score brought my insurance down from ?1200 in my first year, to just ?495 in my second year! I didn't expect this much saving at all!”

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Posted 7 years ago

“Spent renewal out early so we had time to read it and then nothing to do to renew its all done automatically”

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Posted 7 years ago

“Very poor, takes over 10 minutes to talk to someone, then cuts off & then when you do finally speak to someone they are rude & don?t want to make any effort to help you.. or actually listen to what your saying & talk over you half the time.. Not all staff but most. If it wasn?t for Megan (manager) for being so helpful & understanding then I wouldn?t of stayed. Thankyou Megan”

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Posted 7 years ago

I am sorry to hear this. Customer satisfaction is of the utmost importance and we will do our best to improve for the future, but I am also pleased to hear our manager restored your faith in our service. I will ensure your kind words are passed on. ~Connor

Posted 6 years ago

“Yes as happy with the annual renewal premium and is considerably less than other insurers quoting through price comparison sites , Hastings was more than ?100 lower than other providers which I?m very pleased about , it had saved me changing and getting another telematics box installed.”

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Posted 7 years ago

“spoke to customer services prior to renewal, handled very efficiently and the operative fully understood my requirements and expedited them efficiently.”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews