Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Wasnt on hold too long and was nice and easy to renew my policy.”

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Posted 7 years ago

“Good buy”

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Posted 7 years ago

“Change your current finance company as 50% apr is discusting. Almost as bad as have a pay day loan. Now paying an additional 100 on my renewal price because it is taken over monthly. If I never paid or was a bad payer I would understand but I am not. Wouldn?t recommend anyone now using this although I would have last year.”

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Posted 7 years ago

Hi, we appreciate the feedback and it will be looked into by our team. ~Connor

Posted 6 years ago

“Hastings are always soo helpful and friendly over the phone and always eager to go extra mile (mind the pun). Through having a telematics box I saved over ?600 at renewal which was more than half of my first year insurance!!”

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Posted 7 years ago

“Used this company to insure my first car, price was competitive and staff were very helpful over the phone. I have just renewed with them after being offered a 50% discount on my renewal. I do not have experience with other companies so I have nothing to compare to but I can?t see how it could get much better.”

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Posted 7 years ago

“Amazing service, and very reasonably insurance price.”

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Posted 7 years ago

“Payments came out on time and had no problems”

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Posted 7 years ago

“Reducing price”

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Posted 7 years ago

“renewal price, and the fact that I was able to pay a few days later which helped me out.”

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Posted 7 years ago

“This is my second year with Hastings Direct SmartMiles and the first time, in a long time, that I?ve autorenewed my car insurance. From price, to box installation, the easy to use Dashboard and email communication, I have been nothing but impressed with the quality of service. Highly recommended.”

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Posted 7 years ago

“Helpful. Easy to solve problems with.”

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Posted 7 years ago

“I tried to cancel my policy and still you took a premium of my account. I no longer own the car but paid ?56 insurance for it - direct debit is now cancelled from my bank however this has left a bad taste.”

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Posted 7 years ago

I am sorry to hear you are dissatisfied. We charge our cancellation fees to cover the costs of administration and try to communicate these clearly at the point of sale. Details can be found in your T&C's. ~Connor

Posted 6 years ago

“Very polite and helpful on the phone. Made my insurance renewal process stress free!”

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Posted 7 years ago

“Wish there was a 0 star rating. Appalling to the point I'm considering legal action.”

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Posted 7 years ago

“My renewal was reduced by 5 percent”

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Posted 7 years ago

“Great communication and informative info re renewal via email. Staff very helpful and will certainly stay with the company”

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Posted 7 years ago

“Should be an option for zero stars.”

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Posted 7 years ago

“When renawal was sent had wrong driving score on took 6 days to sort it out and with a increase in score the price when up too. Then adviser just told me to go to a different company.”

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Posted 7 years ago

I am sorry to hear this. We aim to provide excellent customer service in every interaction, so it is disappointing to hear we have fallen short of those expectations. We will ensure this is fed back for future improvement. ~Connor

Posted 6 years ago

“We were very pleased with the price for my sons second year of driving. His insurance was halved. Hastings direct are easy to reach on the hone and the staff are very helpful.”

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Posted 7 years ago

“Pleased with the efficiency of renewing my policy but still can't get into the part where I can see how my driving is doing. Had a couple of passwords but neither worked.”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews