Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a smartmiles policy out for my daughter, after having no problems with a telematics box. Renew was supposed to be 25% bonus as a reward for her driving. Quote no satisfactory. With two weeks of box being fitted, received a threatening email, stating that her policy would be cancelled, with costs if her driving did ot improve. After contacting Hastings, it was agreed that the scores would be loked out after another 200 miles. Less than fifty miles later, had more calls and email, beside braking and accelerating, her night time reading was low. Although after yet another phone call,being told that 71% of he driving was outside the night time hours, BUT HER SCORE was only 15%. When asked Hasting, stated that they cannot inform me how this is calculated as it is done by underwriters, who load heavily against night driving. Also informed that the scores are like a ripple affect, more miles driven the scores should improve. So why bully drivers from the OFF, So I am now going to contact trading standards and governing body for insurers, as something is seriously wrong!!! Will not be using Hastings again, after this policy.”

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Posted 7 years ago

Hello, I'm sorry to hear to about your daughter's recent poor experience with us. I can tell from your review that it was very frustrating and I hope that positive progress has been made since your review. Thank you for taking the time to leave a review with us -Theo

Posted 7 years ago

“Whilst it says that this insurance is mainly intended for those who drive during daily hours, by saying that it suggests and says, that if you drive at night, you bring your LOW ScORE back up by good driving during the day. I had a good score for my 52 hours daytime driving but during the 13 days I had the insurance, my 52 minutes night time driving was punished so harshly, I realised that this was in effect a curfew policy in so many words. If you want this policy MAkE SURE YOU WILL NEVER DRIVE AT NIGHT Or YOUR INSURANCE WILL BE CANCELLED”

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(Car Insurance) - Posted 7 years ago

“I can't prove it, but I can absolutely confirm that the SmartBox and associated app was falsely or inaccurately reporting my driving style. The app presented a very low score across the board including speed, acceleration even though I know for a fact that I was within the national speed limit and never accelerate fast. I have dash cam of all my drives to prove this. When I reported it to customer services, within a few days the data seemed to be reset as all of a sudden all metrics were green. I don't trust this Smartbox at all. Be aware as your insurance with them could be adjusted or indeed cancelled if your driving style reported by the box does not improve leaving you hundreds of pounds out of pocket (because when they cancel your policy you still need to pay for the Smartbox). Either the boxes being used by Hastings Smartmiles are rubbish or something else is going on here that I cannot explain. Furthermore, a simple google search online confirms that this is a wide spread issue not isolated to a handful of people.”

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Posted 7 years ago

“I would highly recommend Hastings to all young and new driver's.”

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(Car Insurance) - Posted 7 years ago

“The telematics box does not work... I have experience of working with telematics devices fitted to emergency services vehicles so know how the technology (should) works. The device was fitted to my daughters car and a number of times there were spurious readings such as the braking score falling by over 50% overnight 7000miles into the policy, I had cause to query with the company on four occasions, each time the call taker was unable to explain the readings but maintained that they had checked the box remotely and it was working correctly- not one of them could explain to me how the technology of the box worked, on two occasions they point blank refused to accept any appeal against the score because the overall score was still over 60, not once despite promising data by e-mail regarding time and place for the alleged extreme braking events was this forth coming, of interest - each time a particular score (time of day) improved there was a subsequent drop in one of the other scores which resulted in keeping the overall score static, This policy is an absolute scam avoid at all costs. UNLESS YOU LIKE BEING RIPPED OF LIED TO AND BEING TREATED LIKE AN ABSOLUTE IDIOT THAT IS. Shame there is no zero star option, and at that it would be still too good for these jokers”

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Posted 7 years ago

“Only gave it one star because there was no zero star option. Pay a little more and go elsewhere. Believe the poor reviews for this product. An absolute con, picking on new vulnerable drivers. They interpret the 'smart box' data unrealistically to try and push you to cancel your policy with a charge to them of hundreds of pounds. AVOID! AVOID! AVOID! AVOID !”

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Posted 7 years ago

“The box on the vehicle drains battery because it is active 24/7, even when the engine is not running, meaning the battery can flatten if the car isn't used for more than a couple of days. This is extremely unreliable and inconvenient. Other insurers fit the box to the engine so that it is only active when the engine is running - meaning it doesn't risk flattening the battery. Go with other insurers and save yourself a lot of hassle with bad, counter-intuitive technology.”

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Posted 7 years ago

“Very reasonable price”

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Posted 7 years ago

“Have had no problems with my insurance, every phone call I've got the help I need. Everything has been simple”

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Posted 7 years ago

“..”

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Posted 7 years ago

“Fabulous price and so helpful on the phone, I would definitely recommend to anyone”

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Posted 7 years ago

“Very easy and gave me helpful advise when it came to renewing my insurance”

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Posted 7 years ago

“This will be my 3rd year of insurance with Hastings and I have no complaints whatsoever, the renewal is stress free and simple, Hastings do all the work just send you the document to sign, the price of my insurance has lowered significantly with Hastings and I couldn?t find anyone who would match it. Overall great and recommend them to anyone.”

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Posted 7 years ago

“Definitely recommend for young drivers”

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Posted 7 years ago

“Really good customer service along with a very cheap renewal on my insurance! They also provided me with a lot of telephone support/advice.”

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Posted 7 years ago

“Wasnt on hold too long and was nice and easy to renew my policy.”

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Posted 7 years ago

“Good buy”

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Posted 7 years ago

“Change your current finance company as 50% apr is discusting. Almost as bad as have a pay day loan. Now paying an additional 100 on my renewal price because it is taken over monthly. If I never paid or was a bad payer I would understand but I am not. Wouldn?t recommend anyone now using this although I would have last year.”

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Posted 7 years ago

Hi, we appreciate the feedback and it will be looked into by our team. ~Connor

Posted 6 years ago

“Hastings are always soo helpful and friendly over the phone and always eager to go extra mile (mind the pun). Through having a telematics box I saved over ?600 at renewal which was more than half of my first year insurance!!”

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Posted 7 years ago

“Used this company to insure my first car, price was competitive and staff were very helpful over the phone. I have just renewed with them after being offered a 50% discount on my renewal. I do not have experience with other companies so I have nothing to compare to but I can?t see how it could get much better.”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews