Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Staff are friendly and helpful. Online portal is easy to use”

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(Car Insurance) - Posted 7 years ago

“From first taking out the policy and being advised of the correct policy and fitting the box (which was straight forward) I have no complaints whatsoever. Also for this years renewl policy was an absolute pleasant surprise with the reduction in cost and again happy to have the box fitted for another year”

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Posted 7 years ago

“Very helpful team throughout the year, happy to renew.”

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Posted 7 years ago

“Very helpful on the phone and no queue/hold time waiting to get through. Very happy with the service they provided.”

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Posted 7 years ago

“Failure to give a straight answer to my query”

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Posted 7 years ago

Hi James, if the issue is still not resolved please contact us on help@hastingsdirect.com so we can pass it onto our SmartMiles team for investigation. ~Connor

Posted 6 years ago

“Never had a single point for breaking in 8 months. 92% for acceleration and 80% for speeding so doesn't make sense that i'd be breaking hard all the time. Hastings say there can't be anything wrong with the box as the breaking and acceleration are controlled by the same part inside the box and therefore if the acceleration works then the breaking must too. Yes I just accelerate up to the speed limit then break hard to make journeys more interesting 😕”

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Posted 7 years ago

Hello, I'm sorry to hear that you didn't have the best experience with our telematics box. I hope that any issues that may be present and would have caused this have been resolved since your review and your scores can improve soon. Thank you for taking the time to leave a review with us -Theo

Posted 7 years ago

“:)”

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Posted 7 years ago

“Pleasant to deal with”

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Posted 7 years ago

“I keep getting emails off them saying my driving score is too low and that they're going to terminate my insurance because of my working shift where i have to drive into work at unsociable hours. wish i never got the black box insurance with them and wont be renewing with them that's for sure.”

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(Car Insurance) - Posted 7 years ago

“Always helpful and the installation of the smart miles box has saved me ?s.Why pay more for your car insurance if you are a careful and safe driver? If you are a careful driver then I cannot recommend Hastings Direct Smartmiles enough.Don't pay more for your car insurance, only to pay for other careless drivers?.”

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Posted 7 years ago

“A great idea and well executed. I like the easy graphic - although the 10.00pm curfew is overly restricting.”

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Posted 7 years ago

“The policy is sold on the premise that if you drive safely you'll be rewarded with a cheaper policy at renewal, but despite meeting that criteria my policy cost went up significantly instead of down. When I complained I was told I couldn't speak to the firm direct to query that and get a fairer quote.”

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Posted 7 years ago

Hello, I'm sorry to hear this is the case. I appreciate the frustration it would have caused and I hope that you've since been able to find a price that's more suitable for you. Thank you for taking the time to leave a review with us -Theo

Posted 6 years ago

“I rang and it took me 3 conversations before getting the right department and that was I only to renew the policy”

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Posted 7 years ago

Hi Amanda, Thank you for your feedback, I'm sorry to hear that you had?problems getting through to the right department but hope you got the renewal sorted out in the end. - Jamie

Posted 6 years ago

“Helpful staff, explained things clearly”

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Posted 7 years ago

“I have just renewed my insurance. I now have one full years no claims bonus. No real issues apart from braking score is at 0 and it won?t move! Overall score is at 67. Very happy with service. Any problems and help at hand. Very polite and easy to to talk to. Well done and thank you Hastings - it really has been a pleasure!”

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Posted 7 years ago

“ok”

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Posted 7 years ago

“Best quote”

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Posted 7 years ago

“Easy to use website, smooth service throughout the transa tion”

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Posted 7 years ago

“The very helpful and very kind”

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Posted 7 years ago

“Can do most things on line, but still had to phone to clarify a few things”

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Posted 7 years ago

Hi there, Thanks for getting in touch and leaving a review. We do strive to keep our website as up to date as we can but there are some things we still need to speak to our policy holders about. Hope you got the issues sorted out in the end. - Jamie

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews