Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Excellent service. And a good price.”

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Posted 7 years ago

“Customer service is excellent Good value for money”

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Posted 7 years ago

“It was an easy no hassle transition from old to new insurance which was priced fantastically and was easy AN seamless to do as everything was done by Hastings Direct so nothing needed on my part which was great for me ... I received my renewal notice AN the New Years insurance cost which was much lower than the previous year an I was extremely happy about that then I did not have to do anything they simply took payment from my card on the date stated on the email .. no hassle no fuss ...and cheaper saving me money ...perfect and I will definitely recommend to all my friends and family”

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Posted 7 years ago

“Simple renewal process and well priced”

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Posted 7 years ago

“Excellent but did not like the speed tracking device.”

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Posted 7 years ago

“let me know why my premium is competitive and polite all the time.”

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Posted 7 years ago

“WORST COMPANY EVER, RUINED MY LIFE THE BUNCH OF *****!!! Cancelled me because I did 30 in a 20, oh nooo When I asked if I can cancel my insurance they said no, we will cancel it so your next insurers will charge more!!! Now I have to pay £4,000 at the age of 19. I know these are cheaper, and I looked at the reviews and was like nevermind it will be fine but it isn't! Do not go with these, the black box means you have to drive about 4mph and turn round the corner at 2mph otherwise you get a bad score and they threaten to cancel!!! STAY AWAY”

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Posted 7 years ago

Hi Sean, I'm sorry that your time with Hastings Smart miles has caused so much frustration and inconvenience. This policy isn't suitable for all customers and it's disheartening to see that you didn't have the best experience. I hope you have a better time with your new insurer. Thank you for taking the time to leave a review with us -Theo

Posted 7 years ago

“Customer service really improved. Phone answered immediately and dealt with efficiently.”

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Posted 7 years ago

“They have been excellent throughout the year I have been with them. They also dealt with a claim fast and efficienct”

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Posted 7 years ago

“Fantastic to get my insurance down to a great price in 1year after passing my driving test .”

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Posted 7 years ago

“looked after but could not use with new car as you did not do a meter for it”

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Posted 7 years ago

“All round good company, fair to new drivers ?”

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Posted 7 years ago

“The customer service people were very good with dealing with my problems”

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Posted 7 years ago

Hi there, Thanks for the positive feedback, its great to hear that you have received the service you require. - Jamie

Posted 6 years ago

“Easy to communicate with, clear on their policy and excellent prices!”

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Posted 7 years ago

“A very competitive rate and the first time in years that I have renewed a policy rather than switch.”

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Posted 7 years ago

“Excellent, not issues at all with the service and if I had an issue with my policy the team were very fast in taking my phone call but also dealt with these issues generously and professionally”

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Posted 7 years ago

“25 pound admin fee but somehow I paid 80 more which I don't think understand even we asking multiple times”

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Posted 7 years ago

Hi, if this is in regards to an MTA, we do need to recalculate premiums using new information, which may explain the rest of the ?80 charge. ~Connor

Posted 6 years ago

“Person I spoke to was very helpful”

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Posted 7 years ago

“I was rather disappointed at the score of 75 I received. With the box recording the car usage I tried very hard to stay within the law ( not that I don't usually ), not speeding etc. The young man who I spoke to regarding renewal gave the impression that some scores had been revised!!! Could this be a case in point? It would be interesting to have a breakdown of figures”

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Posted 7 years ago

Hi there, I can understand your disappointment with a score of 75 although the average is 65 so you are well above that which is great. Your online dashboard will give you a breakdown of the individual scores (braking, acceleration, speed and time of day). If you want a further breakdown you can always contact our Customer Service team on 01733 308380. - Jamie

Posted 6 years ago

“Amazing throughout! Would definitely recommend. Was very helpful and able to answer my questions over the phone when it came to my renewal! Amazing service thank you!”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews