Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“I found Hastings to be an amazing insurance for 1st time drivers. I found that was able to developer my way of driving without being penalised. Although I did have some issues with the cording of my uses of braking but hey Not everything?s perfect”

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Posted 7 years ago

“No”

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Posted 7 years ago

“The gentleman I spoke to was very helpful when I came to renew my insurance. Very polite and explained everything to me.”

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Posted 7 years ago

“Makes expensive insurance more reasonable; however restrictive as to when you can drive; and does not allow for how others drive; eg braking due to others pushing in front. will be expensive to swap over to next vehicle or if I want to have the device removed.”

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Posted 7 years ago

“I've been insured with this company for 5 years now and never had any problems. Great prices and always happy to help when I ring with an enquiry. Any changes made to my policy are done instantly which is Great!”

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Posted 7 years ago

“Into my second year with hastings always find they have very good customer service and are always helpful”

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Posted 7 years ago

“After a year and a final drivers rating of 93, my annual premium has gone from ?1,200 to ?560, and I now only pay ?58 per month compared to the ?110 I was paying last year. As it?s only the second year I?ve held my license, this is a considerably low monthly payment for car insurance. I found the driving app really helpful, it picked up on my harsh braking initially and more score in this area became quite low, however as time went on and I no longer had this problem (just took time to get used to the brakes!), the score then went back to 100. I also had someone drive into the back of me in April and everything was handled very smoothly with minimal stress to myself. The only downside has been the 10pm curfew. Definitely recommend for first time drivers.”

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Posted 7 years ago

“Happy with service and insurance quote.”

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Posted 7 years ago

“Really good service”

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Posted 7 years ago

“Always answering my queries quickly and have been an excellent insurance provider. Due to a good driving score the first year my insurance has gone down massively.”

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Posted 7 years ago

“Amazing company with good deals and trusted insurance”

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Posted 7 years ago

“Straightforward, good communication and best value deals”

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Posted 7 years ago

“I would recommend hastings insurance for there good customer service and all round friendly attitude”

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Posted 7 years ago

“Very good service and a good discount after first year.”

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Posted 7 years ago

“They quoted me a good price for my car insurance and it had all the cover I needed. They also quoted me a very good renewal price.”

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Posted 7 years ago

“This was a renewal with a black box. I received the renewal quote which was a good price however there was no explanation of how the data from the box influenced the price or suggestions of areas to improve that may influence the quote further. This was most disappointing.”

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Posted 7 years ago

“I tried to get a quote with my previous years smart miles score for this years car insurance but without the black box. They said they would put me through to someone to check that, got onto the phone with a man who said he would charge me ?25 to do a new quote, not understanding I was trying to use my previous smart miles score. I was either put through to the wrong people or they had no idea how to do that which seems a bit odd as of course people will want to take the black box off their car at some point. My insurance went up by ?350 also as I changed my address and I was not told until I had paid ?40 to change this how much the new renewal price would be because 'they could not tell me'. The smart miles box in general is not bad however if you wish to drive after 10pm (which is not unheard of around my old address as busses stop at 8pm and I would have to pick family up from work), prepare for your score to plummet. You can speed for an hour and your score would only go down slightly, drive 5 minutes past 10pm , you've lost about 60 on your 'driving at night' score and your overall will go down about about 10 points at least due to this. Some people have to drive after 10pm and if the scoring system should work with this then please do not chastise someones score so much due to this.”

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Posted 7 years ago

Hello,? I'm sorry to hear about the experience you had when trying to purchase a policy with our smartmiles team and I hope that you have since been able to find a competitive price that you're happy with. We appreciate the frustration surrounding the measuring variable concerning driving after 10pm and we do our utmost to disclose this as one of the restrictions on the policy at the point of purchase in the hope that customers will be aware and not purchase the policy if it would be an issue. I hope that you've found a way to work around this and your score doesn't suffer as a result. Thank you for taking the time to share your thoughts with us -Theo

Posted 6 years ago

“Very good customer service”

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Posted 7 years ago

“Excellent service on phone. Very good quote. Website can be confusing...........”

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Posted 7 years ago

“Good Service, no issues”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews