Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,010 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,010 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the whole point system is a bit of a joke, i?ve struggled to get above 50, however my score when i was ready for renewal was 52 and it made my renewal price literally half of what i paid in my first year, baring in mind it was my first year on my own name, so i?ve continued my second year with smartmiles due to it being my cheapest option, although the score may be unreasonable the price is definitely worth it”

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Posted 7 years ago

Hi there, I'm sorry that you found the "points system" a struggle but as you have found out the higher your diving behaviour score the more discount you receive at renewal. Having your policy reduce by half is a testament to your good driving so well done. - Jamie

Posted 6 years ago

“The girl I spoke to on the phone was absolutely lovely and really friendly! No questions were too much and she was really helpful in helping me renew and adjust my policy.”

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Posted 7 years ago

“No real effort to help resolve the issue just came off the phone not happy with how the whole thing had been dealt with”

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Posted 7 years ago

Hello,? I'm sorry to hear about the experience you had and that this issue remains unresolved. I hope you can get some assistance concerning this soon. Perhaps you can email the smartmiles team at contact@hastingsdirectsmartmiles.com as an alternative. An adviser will do all they can to assist you -Theo

Posted 6 years ago

“I would like to see your app and car device that's sits on your battery connected to your car. Your app device needs to update quicker than before not 60 miles. It should be updated every 10 miles and have a better system that dedecteds better moment with the car plus show more information on break and eceloration as well.”

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Posted 7 years ago

Hello, Thank you for the feedback you've provided concerning the telematics product. We appreciate the time you've taken and we'll pass this on to the relevant team. Perhaps this can be used to improve the current product and service that's provided -Theo

Posted 6 years ago

“I made quite a saving this year as my driver rating was quite good...however I hated having the box on and having points deducted when I had to be out after 10pm as I am clearly not a young driver....... It was explained to me that this would not be a problem in the second year so decided to renew...”

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Posted 7 years ago

“I would continue to use Hasting Smart miles based on my advisors efficiency and get helpful positive attitude. She made the process quick and simple.”

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Posted 7 years ago

“Good value for younger drivers.”

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Posted 7 years ago

“Very helpful, however was disappointed that to change the address on the policy last year meant an extra payment over ?120 yet other cars in the household went down in price. just because it's telematics I seem to have been penalised for moving house.”

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Posted 7 years ago

Hello,? I'm sorry to hear about the increase in price following your change of address. While the postcode is a rating factor, the driver's age, vehicle and other factors are also taken into account. I appreciate it is a significant increase and I understand the frustration as a result. I hope that you've since been able to find a more suitable price or failing that the renewal will be a competitive one -Theo

Posted 6 years ago

“Hope you visit here before you take a policy out! Just spent 40min to “customer service”. First journey and app claims 57mph in a 20 zone. 2 long calls (they don’t call back) and told apparently “you should ignore the app ..... unless they send you an e-mail!” confirmation. Then app gives 100% scores for all measures but speed which is zero! This is apparently not linked to the false speeding result. Their system is clearly fundamentally flawed and will cancel. Need to have the argument about cancellation fees next .... but the system is clearly not fit for purpose. The contact suggest you need to pay 210GBP if you’ve installed the unit - but until then everything seems fine ... a fine scam! Need to get some legal advice as to whether I need to pay cancellation .... might be worth it to get away from these cowboys! Can you imagine what it’d be like if you needed to claim!!”

Helpful Report

Posted 7 years ago

Hello Simon, I'm truely sorry to hear about the experience you had with us. I can tell that it has been a frustrating one and from your review I would state that the service you've had has not been a representation of the level we pride ourselves on providing. If you so wish to raise a complaint concerning the experience or lack of service you've received please contact the customer relations team on contact@hastingsdirectsmartmiles.com. The team will look to investigate this in depth for you -Theo

Posted 7 years ago

“All good, send over no claims bonus strait away so it was easy to change insurance company. Because Ii've had no hassel with Hastings I would use them again. .”

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Posted 7 years ago

“Competitive prices however unable to defer renewal of policy, new quote required.”

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Posted 7 years ago

“Very helpful staff. I had an issue with a lost debit card but they were very understanding and put my mind at rest that my daughter would still be insured.”

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Posted 7 years ago

“It's a great price, SOME staff are helpful.”

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Posted 7 years ago

“Really good customer service. Talked me through everything and really patient with me!”

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Posted 7 years ago

“Very polite and efficient service at a competitive price”

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Posted 7 years ago

“Gave a good quote for the first year of 1100 for my first car and I was satisfied with the company for the duration of the policy. However at renewal my premium Rose to 2400 despite not making any claims, driving carefully (Black box) and not exceeding the annual milage and now having a 1 years no claims. The official explanation was my area had got more dangerous raising the premium but by 1400 is simply unappropriate. This has made getting to work a little more difficult.”

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Posted 7 years ago

Hello,? I'm sorry to hear about the increase in price. We do strive to be competitive however, we appreciate that on this occasion we've fallen short of this. It does seem like a huge increase and I hope that in time and good driving this can take a positive turn. Thank you for taking the time to share our experience with us and for insuring with Hastings Smartmiles? -Theo

Posted 6 years ago

“Pretty poor. My renewal quote went from in the region of ?600 to ?2500”

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Posted 7 years ago

Hello, I'm really sorry to hear about the increase and I hope that you've since been able to find a price that is more suitable and competitive for you. Please contact the smart miles renewals team so they can take a look at this, if you haven't already done so and thank you for taking the time to leave a review with us -Theo

Posted 6 years ago

“Never had any problems with them and call handlers really helpful with any questions I had and with renewing my policy with a different payment menthod.”

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Posted 7 years ago

“Great and easy to deal with Insurance broker. Well priced compare to most and also available to deal with any questions or issues.”

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Posted 7 years ago

“Good communication and value for money with the price rewarding us for good driving recorded on the box provided”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,010 reviews