Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome?service defo recommend and would renew again if price drops like this yr”

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Posted 7 years ago

“Good value no problems”

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Posted 7 years ago

“There word is there bond usually insurance goes up every year but fitting a smart miles box decreased my insurance with the discount as promised..impressed so far as this is the first year using smart miles .. be interesting to see next years perfomance ..thankyou”

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Posted 7 years ago

“Definitely recommend hasting direct, the app is very useful, customer service excellent when needed”

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Posted 7 years ago

“Dropped my renewal price by over ?1000”

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Posted 7 years ago

“Very good on there customer service and correspondence always helpful and very happy on the phone.”

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Posted 7 years ago

“My insurance has went down a good bit from last year”

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Posted 7 years ago

“Amazing discount !”

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Posted 7 years ago

“best price for young driver”

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Posted 7 years ago

“Good first years insurance and stayed with them for a second Good price”

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Posted 7 years ago

“Wasn't impressed at first as son had to pay nearly 1800.00 for first year car insurance. I must say over the year he drives better than I do . Was dreading this years renewal but couldn't believe my eyes ... most hard work and careful driving goes to son at 89% out of 100 his premiums went down to ?520.00 amazing. Not only great savings think it's a safety issue having a black box fitted as boys will be boys without it .Would highly recommend totally”

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Posted 7 years ago

“Helpful”

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Posted 7 years ago

“I?m a returning customer and the info on my renewal was incorrect and outdated.”

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Posted 7 years ago

Hi there, I'm sorry that you have had incorrect information attached to your policy details. Hope everything has been rectified now though. - Jamie

Posted 6 years ago

“It was very quick and hassle-free to renew my insurance. I'm glad that I chose Hastings Smartmiles for my car insurance; the discount after a year was immense, especially for a new driver such as myself.”

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Posted 7 years ago

“Professional Good value”

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Posted 7 years ago

“Competitive pricing, easy to deal with when claiming, simple details to follow”

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Posted 7 years ago

“Staff can be rude on the phone.”

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Posted 7 years ago

I am very sorry to hear this. We always strive to deliver excellent customer service, so it is always disappointing to hear we have fallen short of those expectations. ~Connor

Posted 6 years ago

“Stop ripping people off like you did to me”

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Posted 7 years ago

I am sorry to hear this. If you are extremely dissatisfied you can log a complaint using the online e-mail form here below. https://www.hastingsdirectsmartmiles.com/contact ~Connor

Posted 6 years ago

“Simple”

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Posted 7 years ago

“I never renewed the policy - it was cancelled but the premium was still taken”

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Posted 7 years ago

Hi, I am sorry to hear this. If you have yet to get in contact with our team please do so and we will issue your refund as soon as possible. ~Connor

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews