Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service isn?t bad. Always quick to sort issues, website is a bit hard to use to edit your policy though.”

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Posted 7 years ago

Hello there, Thank you?for your feedback, I'm glad that the service?we provided you was at the standard?you expected. Your?comments regarding the website will be fed back as well. Thanks - Jamie?

Posted 6 years ago

“Shame I can't give no stars at all. The Smart miles black box is awful incredibly harsh with its ratings.”

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Posted 7 years ago

Hi Christopher, Thank you for your feedback. Sorry to hear you have had a bad experience with our SmartMiles policy. - Jamie

Posted 6 years ago

“His service was fantastic, I?m not very knowledgeable and had loads of questions I needed answering before I made a decision, he was polite, helpful and efficient. I?m very happy with the service he provided me and made my experience worth while and easy.”

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Posted 7 years ago

“Excellent customer service, would highly recommend”

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Posted 7 years ago

“Very efficient, helpful and never had any issues throughout the whole year”

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Posted 7 years ago

“Very happy with the discount after the first year of driving!”

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Posted 7 years ago

“Always consideratewhen I rang up with a question. Acceleration score went down dramatically with no reason but the price on the second year went down loads. Changing cars costs a lot extra so wouldnt suggest doing that. Overall were okay”

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Posted 7 years ago

Hello,? It's good to hear that your overall experience with us was a good one. We appreciate the feedback concerning the change of vehicle process and price and we're happy to take this on board. Thank you for choosing smartmiles as your insurer an I hope that the positive experience with us continues -Theo

Posted 6 years ago

“helpful on the phone”

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Posted 7 years ago

“For the most part it was accurate in terms of acceleration, legal speeds but breaking was not working at all. all year round my breaking score was 0 since day 1 till 365. No matter how you drove long or short distances breaking was not measured properly which always reduced your total score. But as long as it stays within 40/100 you are safe from any issues. For beginers its alright but for anyone with adult life is pointless due to 10pm cut of curfew. (reduces the score insignificantly btw)”

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Posted 7 years ago

Hi there, I can understand your frustrations regarding?the time of day score. Many of?our policy holders are young, inexperienced drivers and with over 40% of accidents?between 10pm and 5am as an insurance company we need to know they are safe and not (potentially) going to be out between these hours. This however does impact our more experienced drivers. - Jamie

Posted 6 years ago

“Couldn?t really fault the service much at all apart from a few minor problems but apart from that excellent !!”

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Posted 7 years ago

“Really friendly, didn?t have to wait long to speak to anyone. Can fault the service.”

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Posted 7 years ago

Hi there, Thank you for the positive feedback. We are really glad you have had a good experience. - Jamie

Posted 6 years ago

“The Renewal premium was less than last year and the telephone service was fine however I spent a long time waiting for the correct person to be available”

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Posted 7 years ago

“I have been very happy with the service and was pleasantly surprised when my renewal quote had reduced by quite a lot!”

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Posted 7 years ago

“I have been with Hastings Smart miles since March 2017 when I passed my driving test. My insurance was initially ?1300 however after a year of good driving it has decreased to ?650 which is amazing !! they monitor your speed/mileage/braking and a few other things and give you an overall score. My score has always been about 80 so I knew my discount would be good. I have had to ring a few times to do things such as change details and change my number plate and they did it for me with no charge. Amazing so I will be staying with them for another year until my new renewal. Perfect for young/ first time drivers. The black box isn?t as scary as people think it is”

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Posted 7 years ago

“I would certainly recommend them to friends and already have to family. My insurance dropped by nearly ?200 from last year. There service was good and the agent I spoke to knowledgeable. Well done Smartmiles.”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“The staff are always very friendly and help any way they can. On the few occasions I have called I always get my problem resolved. I?ve never waited longer than five minutes on hold but whoever answers the call will apologise for my wait. Generally fantastic experience each time Thanks”

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Posted 7 years ago

“yes”

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Posted 7 years ago

“Really good service explained my policy really well and very accomodating to what I use my car for and the best policy for me!”

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Posted 7 years ago

“I didn?t purchase on 14 March?”

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Posted 7 years ago

I'm sorry to hear there was an error. Please contact the SmartMiles team to amend. ~Connor

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews