Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Excellent”

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Posted 7 years ago

“Very helpful”

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Posted 7 years ago

“Hassle free, good service.”

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Posted 7 years ago

“I spoke to someone about my braking was constantly on 0 and was told I must be doing emergency stops.... I spoke to 2 other people about my policy for different reasons and they have been ok”

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Posted 7 years ago

“Always beat other quotes. Great customer service; the team always resolve the issue there and then on the phone. Have recommended them to others and will continue recommending them!”

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Posted 7 years ago

“A highly recommended company, very helpful customer service staff”

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Posted 7 years ago

“Good customer service really friendly over the phone made my car being insured a breeze”

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Posted 7 years ago

“Amazing insurer, call centres were always helpful and friendly. Only fault I would say is when using the dashboard it was hard to try rebuild my score up, and I didn?t get penalised too much for driving at night.”

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Posted 7 years ago

“Every time I have emailed or called Hastings there has been a quick response with the answer that I am looking for. Haven?t got one fault.”

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Posted 7 years ago

“Great service, no fuss.”

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Posted 7 years ago

“My smart meter mysteriously started going near the danger zone when my insurance was up also my braking is never recorded and got a very rude experience from their staff who could care”

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Posted 7 years ago

I am very sorry to hear you have had a poor customer experience. We will ensure this is fed back to our team for future improvement. ~Connor

Posted 6 years ago

“Customer service is always quick to answer any calls on first few rings. Perfect!”

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Posted 7 years ago

“Low price”

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Posted 7 years ago

“Never had a problem with them. Although I never had any issues where I needed to contact them or anything, it was my first year driving, and the cheapest place for insurance with an amazing reward scheme where you earn discounts for your next year of insurance. And I?ve stayed with smartmiles because the discount they gave me beat all competitors prices by a fair amount!”

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Posted 7 years ago

“Competitive prices and really good service.”

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Posted 7 years ago

“Automatic renewal is sneaky and wrong. I am very disappointed with this company.”

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Posted 7 years ago

Hello,? I'm sorry that this process has caused some frustration. The automatic renewal is in place to reduce the risk of policyholders possibly forgetting about the renewal and driving uninsured once the policy ends. This is the alternative to cancelling the policy once the policy reaches it's end and run the risk of an accident occuring with the parties involved not being covered. You can always contact the team to remove the automatic renewal anytime during the policy year -Theo

Posted 6 years ago

“I had to phone once to enquire about price-this is the only time I ever spoke to a member of staff about the policy. They were extremely polite and helpful.”

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Posted 7 years ago

“Worst company ever the customer advisers are extremely rude. Each customer assistant says a different thing. My policy got cancelled after TWO warnings (which was my time of day driving) however my policy states three warnings. They cancelled my policy and charged me a £210 cancellation fee. Once again the customer assistants are VERY RUDE.”

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Posted 7 years ago

“Superb friendly staff and insurance easy complete”

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Posted 7 years ago

“I have always found them to be helpful and professional”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews