Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would highly recommend hastings direct smartmiles! It enabled me to monitor my driving scores throughout the year, and having scored 80/100 overall, I received a huge discount at renewal. This score brought my insurance down from ?1200 in my first year, to just ?495 in my second year! I didn't expect this much saving at all!”

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Posted 7 years ago

“Spent renewal out early so we had time to read it and then nothing to do to renew its all done automatically”

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Posted 7 years ago

“Very poor, takes over 10 minutes to talk to someone, then cuts off & then when you do finally speak to someone they are rude & don?t want to make any effort to help you.. or actually listen to what your saying & talk over you half the time.. Not all staff but most. If it wasn?t for Megan (manager) for being so helpful & understanding then I wouldn?t of stayed. Thankyou Megan”

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Posted 8 years ago

I am sorry to hear this. Customer satisfaction is of the utmost importance and we will do our best to improve for the future, but I am also pleased to hear our manager restored your faith in our service. I will ensure your kind words are passed on. ~Connor

Posted 6 years ago

“Yes as happy with the annual renewal premium and is considerably less than other insurers quoting through price comparison sites , Hastings was more than ?100 lower than other providers which I?m very pleased about , it had saved me changing and getting another telematics box installed.”

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Posted 8 years ago

“spoke to customer services prior to renewal, handled very efficiently and the operative fully understood my requirements and expedited them efficiently.”

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Posted 8 years ago

“Excellent”

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Posted 8 years ago

“Very helpful”

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Posted 8 years ago

“Hassle free, good service.”

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Posted 8 years ago

“I spoke to someone about my braking was constantly on 0 and was told I must be doing emergency stops.... I spoke to 2 other people about my policy for different reasons and they have been ok”

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Posted 8 years ago

“Always beat other quotes. Great customer service; the team always resolve the issue there and then on the phone. Have recommended them to others and will continue recommending them!”

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Posted 8 years ago

“A highly recommended company, very helpful customer service staff”

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Posted 8 years ago

“Good customer service really friendly over the phone made my car being insured a breeze”

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Posted 8 years ago

“Amazing insurer, call centres were always helpful and friendly. Only fault I would say is when using the dashboard it was hard to try rebuild my score up, and I didn?t get penalised too much for driving at night.”

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Posted 8 years ago

“Every time I have emailed or called Hastings there has been a quick response with the answer that I am looking for. Haven?t got one fault.”

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Posted 8 years ago

“Great service, no fuss.”

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Posted 8 years ago

“My smart meter mysteriously started going near the danger zone when my insurance was up also my braking is never recorded and got a very rude experience from their staff who could care”

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Posted 8 years ago

I am very sorry to hear you have had a poor customer experience. We will ensure this is fed back to our team for future improvement. ~Connor

Posted 6 years ago

“Customer service is always quick to answer any calls on first few rings. Perfect!”

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Posted 8 years ago

“Low price”

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Posted 8 years ago

“Never had a problem with them. Although I never had any issues where I needed to contact them or anything, it was my first year driving, and the cheapest place for insurance with an amazing reward scheme where you earn discounts for your next year of insurance. And I?ve stayed with smartmiles because the discount they gave me beat all competitors prices by a fair amount!”

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Posted 8 years ago

“Competitive prices and really good service.”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews