Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems with the policy but this is my first car so I had a black box fitted. One of the criteria is Time of Day. Whilst I accept that accidents occur more at night, I work odd hours, and public transport is not an option. I score badly in this area and the only advice I got when I rang to discuss was to 'get a lift' or 'use public transport'; the very reasons I bought a car!! Also, agent was unable to explain how the scoring worked, which appears random a best!”

Helpful Report

(Car Insurance) - Posted 10 years ago

“This is a scam. They install a smart miles box the cost of which is £210. 15 days after you take out the insurance they accuse you of exceeding the speed limit and threaten to cancel the policy. Your right to free cancellation expired after 14 days. Clearly the risk of an insurer cancelling your policy would leave you exposed to ever getting cover elsewhere in the future. You are left with no choice but to .cancel the policy yourself They then deduct £45 cancellation charge, you lose the £210 cost of the box, and they want to charge £91 to remove the box. Hasting smartmiles is a scam. You have been warned. Do not take cover with these scam artists.”

Helpful Report

Posted 10 years ago

“Beware! They may appear the cheapest insurer with the black box fitted but check the small print! Any amendments can cost you dearly as their charges are far from reasonable.”

Helpful Report

Posted 10 years ago

“n/a”

Helpful Report

(Car Insurance) - Posted 10 years ago

“i will never get insurance with this place again! Customer service is absolutely diabolical which lead to my insurance being cancelled because the person who come out to fit the black box did not take a photo of my no claim bouns failed to contact me them cancelled my insure find out it was too late to I have got to 48 day to get my money back and what I not get all my money back them take £351.81 for these self and still wait 48 day £732.62 and because I pay up front and then have to wait for my money back I not have the money to pay next insure at all they just cancelled my insurance Now I pay month payment because I not had £1000 for my insure what I saver up to pay for and now I am half way through my month payment now saying my driver is bad and them want cancel me this place need putting back them just taking people money and robber people So people don't get it Because late smart mile rob your money”

Helpful Report

Posted 10 years ago

“DO NOT PICK THIS COMPANY PLEASE!! REGRET GOING WITH THEM”

Helpful Report

Posted 10 years ago

“i will never get insurance with this place again! Customer service is absolutely diabolical which lead to my insurance being cancelled because they failed to contact me after saying they would, I then contacted them to annoyingly find out it was too late to have my box fitted! even though I agreed to pay a fine of £45 for my smartmiles box to be fitted after already paying the £135 they would not help me out at all they just cancelled my insurance and is now chasing me for £110 after they had the cheek to cancel it. I was a reliable customer my payment where never late.”

Helpful Report

Posted 10 years ago

“Good first time insurer”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Absolutely useless customer service!!! I arranged a date for the smart box to be installed from the menu of available dates. You get told that if the engineer turns up and you're not at home at the appointed time, then you will incur a £45 fine. So took the day off work so that I wouldn't be fined, only to find that the engineer didn't turn up. When I phoned up to complain, I got told that the appointment that I'd booked that had been confirmed by them should not have been made, as if it was my fault! Then I get a letter to tell me that the policy will be cancelled and I will incur another £45 fine. Complete joke.... Don;'t go there!!”

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Posted 10 years ago

“Very good policy insurance... very pleased with renewal price. Would definitely recommend.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“I WOULD NOT RECOMMEND HASTINGS SMART MILES TO ANYBODY. WAS TOLD NO CURFEW, YES THERE IS. INFORMED THEM THAT ACCELERATION REPORT WAS INACCURATE - THEY HAVE NOT DONE ANYTHING ABOUT IT - THEY SAY IT IS CORRECT. MY MUM AND DAD ARE ALSO NAMED DRIVERS AND THERE IS NO DIFFERENCE IN THE ACCELERATION REPORT REGARDLESS WHO DRIVES THE CAR -TOTAL WASTE OF MONEY HAVING IT FITTED AS INEVITABLY IT WILL NOT MAKE ANY DIFFERENCE TO MY RENEWAL. 26 JANUARY, TO NAME A DATE, WAS MY COUSINS WEDDING AND MY MUM DROVE THE CAR TO THE HAIRDRESSERS (A TEN MIN JOURNEY EITHER WAY) AND THE ACCELERATION REPORT WAS POOR BUT EVERYTHING ELSE WAS 100%. HOW CAN YOU HAVE 100% BRAKING AND 100% SPEED BUT POOR ACCELERATION I HAVE NO IDEA!!!!!”

Helpful Report

(Car Insurance) - Posted 11 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews