Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT PICK THIS COMPANY PLEASE!! REGRET GOING WITH THEM”

Helpful Report

Posted 10 years ago

“i will never get insurance with this place again! Customer service is absolutely diabolical which lead to my insurance being cancelled because they failed to contact me after saying they would, I then contacted them to annoyingly find out it was too late to have my box fitted! even though I agreed to pay a fine of £45 for my smartmiles box to be fitted after already paying the £135 they would not help me out at all they just cancelled my insurance and is now chasing me for £110 after they had the cheek to cancel it. I was a reliable customer my payment where never late.”

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Posted 10 years ago

“Good first time insurer”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Absolutely useless customer service!!! I arranged a date for the smart box to be installed from the menu of available dates. You get told that if the engineer turns up and you're not at home at the appointed time, then you will incur a £45 fine. So took the day off work so that I wouldn't be fined, only to find that the engineer didn't turn up. When I phoned up to complain, I got told that the appointment that I'd booked that had been confirmed by them should not have been made, as if it was my fault! Then I get a letter to tell me that the policy will be cancelled and I will incur another £45 fine. Complete joke.... Don;'t go there!!”

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Posted 10 years ago

“Very good policy insurance... very pleased with renewal price. Would definitely recommend.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I WOULD NOT RECOMMEND HASTINGS SMART MILES TO ANYBODY. WAS TOLD NO CURFEW, YES THERE IS. INFORMED THEM THAT ACCELERATION REPORT WAS INACCURATE - THEY HAVE NOT DONE ANYTHING ABOUT IT - THEY SAY IT IS CORRECT. MY MUM AND DAD ARE ALSO NAMED DRIVERS AND THERE IS NO DIFFERENCE IN THE ACCELERATION REPORT REGARDLESS WHO DRIVES THE CAR -TOTAL WASTE OF MONEY HAVING IT FITTED AS INEVITABLY IT WILL NOT MAKE ANY DIFFERENCE TO MY RENEWAL. 26 JANUARY, TO NAME A DATE, WAS MY COUSINS WEDDING AND MY MUM DROVE THE CAR TO THE HAIRDRESSERS (A TEN MIN JOURNEY EITHER WAY) AND THE ACCELERATION REPORT WAS POOR BUT EVERYTHING ELSE WAS 100%. HOW CAN YOU HAVE 100% BRAKING AND 100% SPEED BUT POOR ACCELERATION I HAVE NO IDEA!!!!!”

Helpful Report

(Car Insurance) - Posted 10 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews