Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,010 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,010 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Couldn?t recommend this insurance company any higher. I have driven like an angel and have been hugely rewarded. My insurance cost is less than half of what it was last year, which is fantastic! Unbeatable price and unbeatable service”

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Posted 7 years ago

“I believe hasiting direct smart miles are great as they are always quick to deal with any problems I have came across, I am also a fan of the app so I can check my results.”

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Posted 7 years ago

“it didnt take too long to update the file for the new years insurance”

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Posted 7 years ago

“Would recommend as I've never had a problem”

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Posted 7 years ago

“Hastings have me a very competitive renewal price and made it simple to and hassle free to renew with them.”

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Posted 7 years ago

“Very good service for young drivers, after a year with the smart miles box the insurance was extremely good”

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Posted 7 years ago

“Great service and helpful”

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Posted 7 years ago

“Brill. Really easy to use”

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Posted 7 years ago

“Great service which provided me with the cheapest insurance quotes when compared to any other sites! Friendly staff who were also very helpful!”

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Posted 7 years ago

“Good assistance from agent. Promised to forward cert and kept to agreement. Would have liked lower renewal quote as driving score well above average.”

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Posted 7 years ago

“no comment”

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Posted 7 years ago

“Very helpful and a great deal”

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Posted 7 years ago

“I thought the black box wasn't bad at all but I drove at night for 20 minutes one day and it made my score go right down to 35 out of 100 for driving at night. It has now been 3 weeks since and the score is at 85 and I haven't drove at night since. This is unfair as the score should have gone back up to 100 weeks ago. It says avoid driving at night regularly but I have only done this once. This is wrong as I was picking my dad up. I shouldn't be discriminated because of people driving dangerously at night as they would do that anyway regardless of having a black box or not. Something needs to be done about this ASAP.”

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Posted 7 years ago

“Easy online application and free phone contact number.”

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Posted 7 years ago

“Could have been clearer on polices. Were very unhelpful and unsympathetic.”

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Posted 7 years ago

Hi there,Thank you for your feedback. I'm sorry that you are dissatisfied with the service we have provided for you and feel we were unhelpful. We do try to be as transparent as we can with our Smartmiles policy both through our website and any other correspondence. If you have been mislead at all I apologise.~ Jamie

Posted 6 years ago

“Would recommend for first time drivers. Good price and good customer service.”

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Posted 7 years ago

“Would definitely recomend”

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Posted 7 years ago

“I have a Next Base Dash Cam, which I don't receive an discount. Otherwise quite happy.”

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Posted 7 years ago

“No Call, no letter. Quick email. Funds taken”

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Posted 7 years ago

Hi. I'm sorry to hear about the service levels that you received. If you are looking to obtain your documents via letter you can call our team free on 01733 308 380 and they will be able to look into this for you. I hope this is all resolved soon ~ Sophie

Posted 6 years ago

“Very easy to deal with and quote was good”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,010 reviews