Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 1,999 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very lovely and helpful, fast at sorting claims out too! Would reccomened to a friend defiantly!”

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Posted 6 years ago

“Without any communication at all before renewal date from Hastings we compared and went to another provider for year two. Then literally on the renewal date they messaged thanks for renewing and took ?1200 on my credit card. Still awaiting refund. Hoping this can be easily sorted as until then all went swimmingly.”

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Posted 6 years ago

Hi there,I'm so sorry to see this is the case and that your have been charged for an auto-renew you didn't require. Unfortunately unless we are told that you don't require the policy it does automatically renew. This is because we have a responsibility as an insurer to make sure you are covered at all times, especially if you forget to renew. We will reimburse you the money and if haven't received in it 14 days please call our team on 01733 308 380.~ Jamie

Posted 5 years ago

“I would tell all my family and friends”

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Posted 6 years ago

“Competitive prices, rewards you for good driving (My premium went from ?1300 - ?500, my score was 65) and reasonable in how it scores you although a bit too harsh with night time driving I feel. Customer service has been very friendly throughout although the website could use some improvement, I am always having to call to get things sorted.”

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Posted 6 years ago

“yes”

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Posted 6 years ago

“The girl l spoke to about my insurance was very polite and helpful well pleased with your service thank you”

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Posted 6 years ago

“Received the renewal quote and it was less than the year before, they would continue cover unless I requested otherwise. Job done.”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Always professional and competitively priced.”

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Posted 6 years ago

“very easy to do”

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Posted 6 years ago

“Black box barely recorded my driving. Said I was driving with ignition off etc. Acceleration was put down to 20 for no reason.”

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Posted 6 years ago

“My quote came down by ?300 from the previous year However you did not get 5 stars because I have reservations about the accuracy of the smart miles box”

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Posted 6 years ago

“I think that it could be improved if you received a score after you had completed each journey. It does seem a little ridiculous that you have to wait a month to find out how well you are driving.”

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Posted 6 years ago

“lovely staff at hand to help with any queries”

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Posted 6 years ago

“I had to phone up and arrange my direct payment plan for every 4weeks due to how i get paid and the lady and lad on both occasions helped sort it for me with no trouble at all so i have no issues when i have phoned up so thankyou all”

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Posted 6 years ago

“Very clear, efficient and follow up on everything”

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Posted 6 years ago

“Did everything they should do”

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Posted 6 years ago

“Fast and easy too complete”

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Posted 6 years ago

“dont be so threatening, be more understanding and take advantage of young drivers.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you feel that we have sent correspondence that has comes across as threatening. We do have a dedicated team to help support and help you trough all matters regarding your policy with us. If you need further assistance, please call 0800 048 2955 and the First Response Unit will be more than happy to help you.~ Jamie

Posted 5 years ago

“Very helpful staff would definitely recommend to others”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,999 reviews