Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,010 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,010 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Reading through all the reviews regarding Hastings direct insurance. Not just this site but others as well. I still think there wrong. Every review is the same regarding the smart box. It's time something should be done about it. No everyone can be driving wrong. I think hasting direct should have an open day enquiry. So we can all attend there office at bexhill on sea to put our cases to them to prove that these smart boxes are wrong. So come on Tasting put out a date so we can all come.”

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Posted 7 years ago

Hello, I'm sorry to hear that you've had a poor experience with the smart miles telematics box. I will pass this message to the team so that they are aware of your request. I must advise however that Hastings Smart miles is a sister company of Hastings Direct and is not based in Bexhill. Thank you for taking the time to leave a review with us and I hope that your overall experience improves where this is concerned -Theo

Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Auto renew stinks.”

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Posted 7 years ago

Hi there,Thank you for your feedback. As an insurer we have a level of responsibility to make sure you are insured at all times, especially in this day and age when at times we can forget to deal with insurance matters. We do contact you 28 days before your policy is due to renew which gives you time to shop around for the best prices. I do apologise if this was unclear this time round.~ Jamie

Posted 6 years ago

“Car insurance and breakdown”

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Posted 7 years ago

“Was a little sceptical that this would work for me as I always rely on my sister to review and renew my policies as l am useless with figures and the internet. She suggested trying the SmartMiles service.”

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Posted 7 years ago

“Very pleased that we received a substantial reduction on our premium following the installation of a black box.”

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Posted 7 years ago

“everyone is really friendly whenever i ring them up”

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Posted 7 years ago

“I was very happy with the lady I spoke to about renewing, she was very helpfully and explained all to me very clearly.”

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Posted 7 years ago

“Monitoring my driving and reducing my insurance premiums accordingly”

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Posted 7 years ago

“Good service. I would recommend”

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Posted 7 years ago

“Great car insurance for a first time driver! Got my renewal quote with them and it was more than half the price of my first year, and still lower than any other quote. Would definitely recommend.”

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Posted 7 years ago

“Very lovely and helpful, fast at sorting claims out too! Would reccomened to a friend defiantly!”

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Posted 7 years ago

“Without any communication at all before renewal date from Hastings we compared and went to another provider for year two. Then literally on the renewal date they messaged thanks for renewing and took ?1200 on my credit card. Still awaiting refund. Hoping this can be easily sorted as until then all went swimmingly.”

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Posted 7 years ago

Hi there,I'm so sorry to see this is the case and that your have been charged for an auto-renew you didn't require. Unfortunately unless we are told that you don't require the policy it does automatically renew. This is because we have a responsibility as an insurer to make sure you are covered at all times, especially if you forget to renew. We will reimburse you the money and if haven't received in it 14 days please call our team on 01733 308 380.~ Jamie

Posted 6 years ago

“I would tell all my family and friends”

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Posted 7 years ago

“Competitive prices, rewards you for good driving (My premium went from ?1300 - ?500, my score was 65) and reasonable in how it scores you although a bit too harsh with night time driving I feel. Customer service has been very friendly throughout although the website could use some improvement, I am always having to call to get things sorted.”

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Posted 7 years ago

“yes”

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Posted 7 years ago

“The girl l spoke to about my insurance was very polite and helpful well pleased with your service thank you”

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Posted 7 years ago

“Received the renewal quote and it was less than the year before, they would continue cover unless I requested otherwise. Job done.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Always professional and competitively priced.”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,010 reviews