Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 1,999 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“The service (well my mum gets as she contacts Hastings in my behalf) is excellent. My annual premium has dropped by more than half due to the very easy app I use to see how I?m driving. The calls she makes are always answered quickly and the queries are always answered. My mum had recommended my nan to Hastings as she?s so impressed with the service”

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Posted 6 years ago

“My motor insurance policy needed to be altered for renewal and the person on the other end of the telephone made this task so simple”

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Posted 6 years ago

“Have had no real problems whilst being insured by smartMiles. Will renew and recommend if the price is right.”

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Posted 6 years ago

“On the only occasion I called Customer Services they were really helpful and a easy to talk to. Not cheap the first year, but it's great in the second year when you have proved yourself.”

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Posted 6 years ago

“Very nice people on the end of the phone. Easy to access the dashboard. Would definitely recommend this company to friends and family”

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Posted 6 years ago

“We found that we were paying two lots of insurance one with Hastings direct and one with smart miles I know this will ha e happened to lots of people as it was immediately refunded to me disgusting though as if I had not noticed it would ha e carried on coming out”

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Posted 6 years ago

HI there,Thank you for your feedback, I'm sorry to see that you had initially been paying for two separate insurance policies. Although Hastings Direct is also responsible for our Smartmiles brand, they are our sister company so at times we have no idea if you have duel insurance as it doesn't get flagged with us. I do apologise for any inconvenience caused. ~ Jamie

Posted 5 years ago

“1) They are good in service, commitment, as they fitted device in my car as per the schedule fixed and gave me due discount while renewing my insurance after one year. 2) Recording wise bit problem as due to their timings (no drive from 2200-0500) I strictly followed at the cost of my comfort after getting free from work at 0430 waited till 0500 and coming back home from friends and parties before 2200 but my rating did not improve from given 80 despite my repeated calls. Moreover my ratings for speed and acceleration should have been improved due to my careful driving but they remained 91 and 90 without any explanation. 3) Overall I am happy.”

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Posted 6 years ago

“Ask a customer how they want to pay each year. Do not assume they will respond the same each year.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you were not given the opportunity to decide which way you wanted to pay for your insurance. Your comments have been passed back to the Smartmiles team for future reference. ~ Jamie

Posted 5 years ago

“As the renewal was a reduced price I had no need to discuss other than make the payment”

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Posted 6 years ago

“They have been great with dealing with my insurance and answering any questions that I have.”

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Posted 6 years ago

“The Black Box is very inaccurate, would not recommend. Promises to lower premiums and whilst mine didn't go up, it did not reduce by anything like expect upon renewal. Plus, the algorithms they use to calculate the driving scores are likely faulty, braking never went above 50% despite me being a very careful driver.”

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Posted 6 years ago

Hi there,Thank you for taking the time to leave this review. I'm sorry to see you are not confident with the way the black box works. We do monitor all scores and have a technical team that can go through them with you, they are also on hand to explain how the box works and give helpful hints and tips on how to improve your score. Please call the First Response team on 0800 048 2955.~ Jamie

Posted 5 years ago

“Helpful and efficient”

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Posted 6 years ago

“Awful, bad customer service with no follow up to any complaints or queries surrounding scores, black box in general is basic and just a money making scheme. Would never recommend”

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Posted 6 years ago

HI there,Thank you for your review. I'm sorry you feel you haven't had the level of support you needed regarding your score issues. We do have a dedicated team who you can discuss these matters with who will also give you helpful hints and tips on how to improve your score. The First Response team can contacted on 0800 048 2955. If you need to chase a complaint you have made you can call the team on 01733 308 380. ~ Jamie

Posted 5 years ago

“Your representative was very helpful during the process.”

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Posted 6 years ago

“It lets me drive more carefully.”

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Posted 6 years ago

“I do not rate smart miles at all as a good insurance company. I had two extreme speed warnings that I questioned both of ! The warning told me I had gone over 90 miles an hour on both occasions ! My car will literally not go that fast. I will not recommend this company to anybody !! I?m so glad to be out of the contract !”

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Posted 6 years ago

Hi there,I'm sorry to see you have had such a bad experience with our Smartmiles policy. Unfortunately we do have occasions where our boxes pick up incorrect road speeds but rest assured we investigate each extreme speeding event and verify it. If it is deemed to be an error with our systems, this does not have any impact on your policy. I'm sorry to see you have gone to another provider but with you the best with them.~ Jamie

Posted 5 years ago

“Loved the blackbox, wasn?t too impressed about having to have one but it?s amazing and benefits me massively!”

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Posted 6 years ago

“very good and right on the ball,when problem with battery”

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Posted 6 years ago

“The decision to go with Hastings Smart Miles as my first insurance company was probably the best decision ever. The whole thing has been so simplistic and straight forward. I have recently contacted the customer service team for additional sticky pads for the black box due to having a new car battery & the lady was brilliant, really easy to talk to as well plus the wait time was minimal. Thank you!”

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Posted 6 years ago

“Brilliant service (plus the product!) - one phone call to renew. Definitely use again and again.... therefore would obviously recommend.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,999 reviews