Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Always professional and competitively priced.”

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Posted 7 years ago

“very easy to do”

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Posted 7 years ago

“Black box barely recorded my driving. Said I was driving with ignition off etc. Acceleration was put down to 20 for no reason.”

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Posted 7 years ago

“My quote came down by ?300 from the previous year However you did not get 5 stars because I have reservations about the accuracy of the smart miles box”

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Posted 7 years ago

“I think that it could be improved if you received a score after you had completed each journey. It does seem a little ridiculous that you have to wait a month to find out how well you are driving.”

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Posted 7 years ago

“lovely staff at hand to help with any queries”

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Posted 7 years ago

“I had to phone up and arrange my direct payment plan for every 4weeks due to how i get paid and the lady and lad on both occasions helped sort it for me with no trouble at all so i have no issues when i have phoned up so thankyou all”

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Posted 7 years ago

“Very clear, efficient and follow up on everything”

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Posted 7 years ago

“Did everything they should do”

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Posted 7 years ago

“Fast and easy too complete”

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Posted 7 years ago

“dont be so threatening, be more understanding and take advantage of young drivers.”

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Posted 7 years ago

Hi there,Thank you for your review. I'm sorry to see you feel that we have sent correspondence that has comes across as threatening. We do have a dedicated team to help support and help you trough all matters regarding your policy with us. If you need further assistance, please call 0800 048 2955 and the First Response Unit will be more than happy to help you.~ Jamie

Posted 6 years ago

“Very helpful staff would definitely recommend to others”

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Posted 7 years ago

“The service (well my mum gets as she contacts Hastings in my behalf) is excellent. My annual premium has dropped by more than half due to the very easy app I use to see how I?m driving. The calls she makes are always answered quickly and the queries are always answered. My mum had recommended my nan to Hastings as she?s so impressed with the service”

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Posted 7 years ago

“My motor insurance policy needed to be altered for renewal and the person on the other end of the telephone made this task so simple”

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Posted 7 years ago

“Have had no real problems whilst being insured by smartMiles. Will renew and recommend if the price is right.”

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Posted 7 years ago

“On the only occasion I called Customer Services they were really helpful and a easy to talk to. Not cheap the first year, but it's great in the second year when you have proved yourself.”

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Posted 7 years ago

“Very nice people on the end of the phone. Easy to access the dashboard. Would definitely recommend this company to friends and family”

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Posted 7 years ago

“We found that we were paying two lots of insurance one with Hastings direct and one with smart miles I know this will ha e happened to lots of people as it was immediately refunded to me disgusting though as if I had not noticed it would ha e carried on coming out”

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Posted 7 years ago

HI there,Thank you for your feedback, I'm sorry to see that you had initially been paying for two separate insurance policies. Although Hastings Direct is also responsible for our Smartmiles brand, they are our sister company so at times we have no idea if you have duel insurance as it doesn't get flagged with us. I do apologise for any inconvenience caused. ~ Jamie

Posted 6 years ago

“1) They are good in service, commitment, as they fitted device in my car as per the schedule fixed and gave me due discount while renewing my insurance after one year. 2) Recording wise bit problem as due to their timings (no drive from 2200-0500) I strictly followed at the cost of my comfort after getting free from work at 0430 waited till 0500 and coming back home from friends and parties before 2200 but my rating did not improve from given 80 despite my repeated calls. Moreover my ratings for speed and acceleration should have been improved due to my careful driving but they remained 91 and 90 without any explanation. 3) Overall I am happy.”

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Posted 7 years ago

“Ask a customer how they want to pay each year. Do not assume they will respond the same each year.”

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Posted 7 years ago

Hi there,Thank you for your review. I'm sorry to see you were not given the opportunity to decide which way you wanted to pay for your insurance. Your comments have been passed back to the Smartmiles team for future reference. ~ Jamie

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews