Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 1,999 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to renew and knowledgeable”

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Posted 6 years ago

“great - all very straight forward and very pleased with the large drop in insurance this second year due to my careful driving last year being recorded by the black box.”

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Posted 6 years ago

“We had the SmartMiles policy for two years, but the associated tracking device was faulty and gave clearly erroneous readings. Despite repeated requests for this to be investigated by a qualified personnel, they refused stating that the data was correct. Altogether an appalling response which adversely affected the follow-on premium offered. We had no choice but to look elsewhere. We would never recommend this company to others because of their incompetence and complete disregard of customer satisfaction. Avoid!”

Helpful Report

Posted 6 years ago

Hello there,Thank you for your feedback. I'm sorry to see you have had such a negative experience dealing with our services. We do have a dedicated team that can look into technical issues that you may have been encountering and we do try to be as transparent as possible with any data we find. If you email contact@hastingsdirectsmartmiles and request the data from the box we will look into your concerns. ~ Jamie

Posted 5 years ago

“Xcc”

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Posted 6 years ago

Hello there,Thank you for taking the time to rate our product.~ Jamie

Posted 5 years ago

“My renewal prices have been fairly competitive with the installation of a black box. However, I had a very poor experience with their customer service team while trying to switch my insurance onto a new car, which was denied due to a small amount of paint on the brake calipers (deemed to be a modification). This resulted in months of back and forth and work on my part in getting this sorted. Eventually, I had to physically remove the paint myself and get it certified by the manufacturer before they would retract their decision and allow me to remain on the policy. I think there could have easily been a more sensible way of sorting this, but unfortunately this was not the case in my experience.”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see you have had such a bad experience when trying to change the vehicle on your policy. We do look at modifications for example, potential performance brakes and have to make sure they are covered properly. This is mainly because if there was a potential accident we would need to make sure your vehicle is repaired to the same specification as prior to the accident. This could mean having to source the modified brakes or even having to get a specialised mechanic to fit them. I do apologise for the inconvenience this must have caused though.~ Jamie

Posted 5 years ago

“Service was friendly and helpful. It involved a phone call and the assistant was polite, friendly and managed to deal with my query in a quick and timely manner”

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Posted 6 years ago

“Straightforward to deal with. So far, not anywhere near as bad as some of the bad reviews I read.”

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Posted 6 years ago

Hello there,Thank you for taking the time to leave such a positive review.~ Jamie

Posted 5 years ago

“Jamie was the agent, he was super nice and chill. But I am kinda annoyed because the information on my renewal documents were incorrect which changed my renewal price, the wrong postcode was recorded on the system. Jamie changed it and it was all fine. However, the wrong documents were sent across to the credit company, meaning that I cannot sign my document. This is really annoying as it is delaying my signing of the documents.”

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Posted 6 years ago

Hello there,Thank you for taking the time to leave this review. I'm sorry to see you have had issues with your documents showing incorrect information. I can imagine this is very frustrating especially in the light that you are relying on them for your credit company. I hope this has all been rectified now and is as it should be.~ Jamie

Posted 5 years ago

“Great service easy to operate Dashboard and keep check of driving techniques. rewarded for good driving with reduced premiums, great incentive.”

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Posted 6 years ago

“This is a perfect insurance for young drivers, easy to use, very friendly service with kind and easy to speak to employees”

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Posted 6 years ago

“very good!”

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Posted 6 years ago

“The price was good but I was dismayed that the breakdown didn't add up by some ?27. After some argument &, frankly, a lot of bullshit coming back, you eventually admitted you had sneaked in legal benefits which was not on the schedule ! It was refunded. This is not an honest way to do business.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see there was an issue with the added extras on the policy and that we made a mistake by including an optional extra. I'm glad you managed to get the situation rectified though in the end.~ Jamie

Posted 5 years ago

“Really helpful, not pushy and advised everything I needed to know. The lady that helped me was brilliant!”

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Posted 6 years ago

“The staff at their call centres were their only saving grace, but I felt sorry for them having to deal with these problems which I'm sure are not specific to me. They were a credit to the company although some were (understandably) embarrassed when I explained to them the letters I'd received. Amazing customer service but would never insure with Hastings smart miles again.”

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Posted 6 years ago

Hello there,Thank you for your feedback regarding our advisors. I'm sorry to see you were so disappointed with other aspects of the service we provided for you.~ Jamie

Posted 5 years ago

“Good service and an amazing price ?30.00 cheaper than last year beats any other by a mile”

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Posted 6 years ago

“I wish I never went with this company and wouldn’t recommend anyone else does either. The scores are rubbish and never go up but go down within a day. None of them make sense as my breaking is 100 but acceleration is a 0 when my car doesn’t even let me accelerate fast!? I’ve requested emails that were supposedly sent to me but they haven’t been received and they were no able to provide me with a copy. I’ve also been charged more money as the automatically increased my mileage to unlimited without asking and we’re going to cancel in 5 days, which I wouldn’t have know if i didn’t ring up. Absolutely shocking. I’ve had around 5+ threats of my policy being cancelled which has caused me so much stress being a first year driver. This may seem like cheap insurance but it will cost you in the long run with the extra charges and the stress. DO NOT GO WITH THEM”

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Posted 6 years ago

HI there, Thank you for your comments. I'm sorry to see that you have had so many issues with our policy though. HI can see that you have received emails from us regarding your policy dropping below 40/100 but have you managed to speak with an advisor about this? We do have a dedicated team that can explain how the box works and give you some really good hints and tips on how to improve. You can call the first response unit on 0800 048 2955 for further advise. ~ Jamie

Posted 6 years ago

“Just wish i'd read this before insuring my son's car! His time of day score is zero even though you can clearly see his journeys over the last 5 days and he's been in before 10! His score is 38 and we now have an email saying he has 7 days before the insurance is cancelled! Well, it wont get to 7 days as i intend to cancel today, what a shambles of a company which looks to penalise young drivers.”

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Posted 6 years ago

Hello, I'm sorry to hear about the experience that your son had during his time with us and that this situation led to the cancellation of his policy. I hope that he has since been able to locate suitable and competitive cover for his vehicle; also that he has a much better experience with his new provider -Theo

Posted 6 years ago

“Yes would use them again reduced cost from last year”

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Posted 6 years ago

“Fast and very easy renewal of my car insurance.”

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Posted 6 years ago

“Very easy and straight forward service and if you need help they are quick to get back to you.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,999 reviews