Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 1,999 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great renewal price!”

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Posted 6 years ago

“updated my insurance automatically at a great price reduction!”

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Posted 6 years ago

“Proferssionalisym”

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Posted 6 years ago

“Don't appreciate being contacted when I have driven along a bumpy road on the off chance I've been in a crash. Don't appreciate being recorded as driving at 164mph down the A1 when my car isnt even capable of that speed. All this makes me question the accuracy of the data being recorded about my driving habits. Additionally I have a strong suspicion my data is being sold on to claims companies as I am receiving an increased level of unsolicited calls.”

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Posted 6 years ago

Hello there,Thank you for your comments. I'm sorry to see you are unhappy with the calls we make regarding potential incidents. As an insurance company we have a level of responsibility to our policy holders and when you go over a speed hump or pothole at speed its very hard to decipher whether you have been involved in something more serious. If worst case scenario you have been involved in an accident and cant get to the phone we will try to call three time (depending on the severity of the G-Force picked up by the box). If you don't answer we will contact the emergency services with your location to assist you. I appreciate that sometime the speed score goes off the scale but we investigate these thoroughly and they get taken off of any scores or extreme events. ~ Jamie

Posted 5 years ago

“First class”

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Posted 6 years ago

“Deal of the year”

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Posted 6 years ago

“Competent online application process followed up by pleasant customer services contact. Maybe we Brit's can learn a thing or two from our continental cousins who ignore postcode when setting premium; everyone pays the same rate irrespective of location.”

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Posted 6 years ago

“Very helpful and got a great discount on my renewal price!”

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Posted 6 years ago

“Quote came quickly and was one of the best so went with renewal after speaking to call centre the adjustments were made straight away would recommend”

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Posted 6 years ago

“Always give you the right answers and polite”

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Posted 6 years ago

“Nothing really .. except that I would hope you are there for me when i eed you ! n”

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Posted 6 years ago

“I have been thoroughly satisfied with the service and charges from Hastings Direct. The premiums are really competitive in today's market and I have recommended them to at least four of my friends”

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Posted 6 years ago

“It seems to work o.k apart from the speeding side, as i have a road angle in my car that tells me my exact speed g.p.s that is, and you have to use your speed sometime to get out of a situation, and a dash cam as well.”

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Posted 6 years ago

“Actually listen to what customers are saying as opposed to rhyming off a pre prepared script. I tried and failed to establish what body (eg. Trading Standards?) certifies their equipment........this is a vital element in establishing confidence in their services which require a tracking device. Customer services have no knowledge of these processes. The company will provide no information in writing, which says it all........they can refute any statement because you have no proof that they ever said it and they hold the tapes of recorded conversations...good luck trying to prove anything!”

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Posted 6 years ago

Hello there,Thank you for taking the time to leave this comment. I'm sorry to see you have had such a a bad experience with your policy. If you feel that you have been treated unfairly or have not received the answers you want about the box please contact us at contact@hastingsdirectsmartmiles.com.~ Jamie

Posted 5 years ago

“Found it very good so far. Not had no problems at the moment.”

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Posted 6 years ago

“No sweat policy renewal with modifications. Nice mannered lady Will likely use them aain.”

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Posted 6 years ago

“Quick and easy”

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Posted 6 years ago

“By having a Smartbox I saved nearly ?200 on my car insurance for 2017/2018. I'm not a new driver but I hadn't had a car for 4 years so I was starting from scratch, zero no claims bonuses. Nevertheless, I don't like the way they run their scoring, particularly time of day and speeding. There's no transparency or accountability. They can (and did) make up numbers to suit themselves, presumably to keep the customer under pressure to conform to their idiosyncrasies. The time of day score is nonsense. "40% of accidents occur between 10pm and 5am". Well, that's actually over 30% of the day, so it's not really statistically significant. I think many of those stats are for drink drivers: I'm a complete abstainer from alcohol, so I'm penalised for other people's carelessness/ recklessness/ wilfulness. I don't use my car for work, only for attending mainly church related events (mid-week prayer meetings/bible studies) which finish after 10pm, but no alcohol involved or rowdy socialising that's likely to make me lose concentration. If anything, I'd be more sensible and focussed than the average driver. The other one is the speeding score. Before Christmas 2017 a new road opened nearby. Hastings, in their wisdom, decided the limit was 30 mph, when in fact it was actually 40mph (which I'd kept within). Several weeks had passed before I got round to checking my App so I queried why I'd had 20% knocked off my score. They said they'd check it. Before they got back to me I noticed I'd been deducted another 10%- same stretch of road, but, of course, I didn't know at this stage that their system was wrongly saying I'd been speeding. Eventually they 'refunded' 10% for each of the two occasions when I'd made my enquiries. I was back work by the time they told me the reasons why I'd been penalised (in error by them) but I'd asked for communication by email, as I can't take phone calls at work. They agreed to make emails the primary means of communication. I emailed again to challenge their not restoring the full 100% on my speeding score. They refused to email me, and insisted that they had to discuss it over the phone. They have failed to address this matter correctly, and it hasn't affected my premiums for this year's renewal. I have obtained a greater discount than I would have done had I not had the Smartbox, so that's a positive. They have finally increased my (supposed) 'speeding' score to 95% recently, but they didn't reset the 'speeding' and 'time of day' scores for the start of the new insurance period. If I weren't a very careful driver, and my last year's scores hadn't been so good, I would be in a position in which it would be almost impossible to maintain a good score for this and subsequent years as penalties are cumulative, not averaged. e.g. my 'time of day' score was 65% last year. If I drive (very safely) for the next year, with the same time of day profile, I'd be down to 30%! Common sense indicates that I'm being doubly penalised here. My score for subsequent years ought to be the same for the same profile of usage as for the first year. Of course they make their own rules up. They don't have to be moral, logical, fair or just. If you're hard nosed and are prepared to be patronised intensely, like I was, it will save you around ?200 a year on your insurance.”

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Posted 6 years ago

“I Had loads of hassle to start with but I forgot this I renewed my policy but they have not reset my smart miles app back to 100%”

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Posted 6 years ago

Hi there,Thank you for your review. Unfortunately your dashboard continues from your previous years policy. In your second year its more of a guide as to what potential discount you can receive at renewal or whether we will be able to offer you a renewal next time round. We don't monitor you driving score other than that.~ Jamie

Posted 5 years ago

“Would Recommend to friends and family Hastings have been very helpful”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,999 reviews