Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,010 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,010 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Hastings Direct Smart Miles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have been great with dealing with my insurance and answering any questions that I have.”

Helpful Report

Posted 7 years ago

“The Black Box is very inaccurate, would not recommend. Promises to lower premiums and whilst mine didn't go up, it did not reduce by anything like expect upon renewal. Plus, the algorithms they use to calculate the driving scores are likely faulty, braking never went above 50% despite me being a very careful driver.”

Helpful Report

Posted 7 years ago

Hi there,Thank you for taking the time to leave this review. I'm sorry to see you are not confident with the way the black box works. We do monitor all scores and have a technical team that can go through them with you, they are also on hand to explain how the box works and give helpful hints and tips on how to improve your score. Please call the First Response team on 0800 048 2955.~ Jamie

Posted 6 years ago

“Helpful and efficient”

Helpful Report

Posted 7 years ago

“Awful, bad customer service with no follow up to any complaints or queries surrounding scores, black box in general is basic and just a money making scheme. Would never recommend”

Helpful Report

Posted 7 years ago

HI there,Thank you for your review. I'm sorry you feel you haven't had the level of support you needed regarding your score issues. We do have a dedicated team who you can discuss these matters with who will also give you helpful hints and tips on how to improve your score. The First Response team can contacted on 0800 048 2955. If you need to chase a complaint you have made you can call the team on 01733 308 380. ~ Jamie

Posted 6 years ago

“Your representative was very helpful during the process.”

Helpful Report

Posted 7 years ago

“It lets me drive more carefully.”

Helpful Report

Posted 7 years ago

“I do not rate smart miles at all as a good insurance company. I had two extreme speed warnings that I questioned both of ! The warning told me I had gone over 90 miles an hour on both occasions ! My car will literally not go that fast. I will not recommend this company to anybody !! I?m so glad to be out of the contract !”

Helpful Report

Posted 7 years ago

Hi there,I'm sorry to see you have had such a bad experience with our Smartmiles policy. Unfortunately we do have occasions where our boxes pick up incorrect road speeds but rest assured we investigate each extreme speeding event and verify it. If it is deemed to be an error with our systems, this does not have any impact on your policy. I'm sorry to see you have gone to another provider but with you the best with them.~ Jamie

Posted 6 years ago

“Loved the blackbox, wasn?t too impressed about having to have one but it?s amazing and benefits me massively!”

Helpful Report

Posted 7 years ago

“very good and right on the ball,when problem with battery”

Helpful Report

Posted 7 years ago

“The decision to go with Hastings Smart Miles as my first insurance company was probably the best decision ever. The whole thing has been so simplistic and straight forward. I have recently contacted the customer service team for additional sticky pads for the black box due to having a new car battery & the lady was brilliant, really easy to talk to as well plus the wait time was minimal. Thank you!”

Helpful Report

Posted 7 years ago

“Brilliant service (plus the product!) - one phone call to renew. Definitely use again and again.... therefore would obviously recommend.”

Helpful Report

Posted 7 years ago

“I like the smart box as it records all journeys and I hope to prove to a private parking prosecution that I was NOT where they say I was at a particular time . So a useful gadget all round. I do not agree with all the scores I get with my driving but the overall score is still good and my insurance was very slightly reduced this year. Customer service is easy to get but logging on at first was difficult. Hiwever it has been improved or I have got used to it.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for taking the time to leave such a positive review. Its great to see that you have used the data from the box to help in your favour. Its also good that even though your overall score wasn't that high we still managed to give you a discount on your next years policy. ~ Jamie

Posted 7 years ago

“If your looking for insurance for your son or daughter avoid hastings smart miles. Awful experience for any new driver filling them with dread and anxienty every time they drive. Pay the extra and avoid getting an innacurate box with an imcompentent insuer and let your son/daughter enjoy thier new found freedom.”

Helpful Report

Posted 7 years ago

Hi there, I'm sorry to see you have had such a negative experience when using our service. We do try to help and support young inexperienced drivers to become better drivers and have a dedicated department that can give really helpful hints and tips to improve their driving scores. You can contact the First Response Unit on 0800 048 2955. ~ Jamie

Posted 7 years ago

“Good service very helpful , sometimes didn?t answer the question too well and therefore got me confused by overall good as we got to the end goal very quickly”

Helpful Report

Posted 7 years ago

“We have had the box fitted now for 1 year, tried our best to drive carefully and obtained 98% which meant the renewal was reduced by ?60 a good day all round.”

Helpful Report

Posted 7 years ago

“That's the point I didn't have to do anything,as your price was lower than last year result,and you have my card details and if I'm happy ? with it you automatically take it out painless, the only thing for me is I like paper work as I'm frightened I'll forget to pay, but you get reminders coming up to your policy ending.very straight forwards no having to go on comparing sites you offered a good price so I stuck with you .thankyou. And I recommend you too.”

Helpful Report

Posted 7 years ago

“i was disgusted with the way you put up my insurance by ?100.00 just because i changed my address from 14,to 6 greenhill great harwood even the post code stayed the same”

Helpful Report

Posted 7 years ago

Hello there,Thank you for your feedback. I'm sorry to see you have been charged so much for changing your address a few houses down the road. In these circumstances its worth getting an explanation from the advisor you spoke to as to why this fee was charged. If you call 01733 308 380 an advisor would be more than happy to explain.~ Jamie

Posted 6 years ago

“Good price. Easy renewal procedure.”

Helpful Report

Posted 7 years ago

“Absolutely brilliant! 2nd year driving fully comprehensive for ?450! Couldn't beat it!”

Helpful Report

Posted 7 years ago

“Simple to understand. Good value.”

Helpful Report

Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,010 reviews